Have you recently lost or misplaced one or more items on a Grest Western Railway (GWR) service or station? Don’t panic! There’s still a high chance it’ll show up again. Below, we break down the next steps you need to take for the best chance of having your items returned safely.
How do I get my lost item back from GWR?
Firstly, you’ll want to notify GWR that you’ve lost or left something on one of their services. You can search for your lost item using this link.
Through this webpage, you’ll be asked to describe the item in a single word (don’t worry too much about being accurate/descriptive - you can always change it later if the results returned don’t match what you’re looking for) and mark the date the item was lost.
Once you submit this data, you’ll see a list of items on missingx.com. Additional details such as colour, date found, and the train station where the item was turned in will appear. Browse this list to see if the item you have misplaced is present.
Note that it can take a few days for your item to be turned in after being found, so we recommend checking every few days if your item does not appear on this list.
If you want to progress the search further, you can also register your item as lost with GWR using this link.
Where can I pick up my lost item from GWR?
GWR lost property can be found at Bristol Temple Meads station - simply ask a member of staff where this is once there. Be sure to bring ID to confirm your identity when you arrive.
GWR lost property opening hours:
- Mondays to Fridays: 08:00 to 18:00
- Saturdays: 09:30 to 16:30
- Sundays: Closed
GWR lost property contact number
To inquire about lost property with Great Western Railway (GWR), you can call their customer services telephone number at 0345 7000 125.
Useful GWR lost property information
- GWR store recovered items for 12 weeks before disposing of them, though perishable items are disposed of immediately.
- Unclaimed items are either sent to recycling or donated to charity.
- Items will be examined for security reasons, so any locks on the items may be cut.
- Suspicious items are reported to the British Transport Police.
- GWR do not charge for the storage and handling of any lost property.