Car Chase Heroes

I am unable to tell you about our experience as there was a mechanical failure with the car which meant the day was cancelled hence no experience.I do understand that these sorts of thing happen, and it is no-ones fault (not even the Romans!) But if you provide no service, you shouldn’t get any money, they are not giving me a refund as they said they are only able to offer a rebook.However, they cannot offer the same car at the at the track that was booked, so they cannot offer what I paid for, as far as I’m concerned that’s not good enough. If you can’t provide what has been paid for you give the money back, it’s called a refund I’m sure people have heard of this before it’s not a new mad fad.One of the answers given was “well everyone was in the same boat that day, so they all have to rebook”. Great response! Well again if you’re not offering the same experience and people can’t travel all over the country to go somewhere else you make out like bandits, keep the money and run! Pitiful excuse for customer service I really don’t know how companies get away with it AVOID AT ALL COST!!!! No better then double-glazing salesmen from the 80’s rip off merchant through and through.

Avoid at all costs if using a Buy A Gift Voucher!!My partner received a buy a gift voucher from his mum for Christmas, we booked his experience in and then a couple of days before we had an email to say that the experience has been cancelled because the car failed its safety checks - Not our fault at all. The company are now refusing to re-book the experience because the voucher will be out of date...it wasn't out of date when we booked it and its not our fault the car failed its safety checks! The customer service team is the worst I have ever experienced so I would avoid this horrible company at all costs.

Absolutely awful! Never got to have our experience because first Car Chase heroes cancelled it (because Tom Hanks was filing at Abingdon airfield and this over-ran), Re-booked, then 2 days before we receive an email that the Lamborghin Gallardo wasn't available as it needed repairs. This is what my two boys desperately wanted to drive. We didn't see the email until Sunday when we were about to leave, so didn't leave and emailed to advise this. On the next re-arranged date, myself and one of my two boys were ill with (and tested positive for) Covid. I tested positive on a Thursday and my son (who was due to drive) tested positive on Saturday. We tried to contact Car Chase Heroes but they only cover their phone lines untiol 5.30pm on Friday. There is a Facebook page but this is just an automated response to a handful of common queries. When I emailed Car Chase Heroes to complain they were uspset at my entirely polite (but frustrated) email saying we don't like the tone of your email and stating that they are a family run business. They absolutely are - so be warned! You will not get any reasonable level of customer service and you literally cannot contact them if you have any problems from 5.30pm on Friday up to your booked session on a Sunday. In fact calling them late on a Friday is often fruitless.

This would be zero smiles if possible.(Summary / tl;dr version: failed to provide experience, cancelling on several people after keeping them waiting for 3 hours, offered no recompense for lost travel money, ruined my blind fathers 80th birthday gift and were poor communicators who only refunded the payment when the company overseeing the experience got involved)Full version:Drive cancelled 3 hours after start of event in a manner that showed a total lack of true empathy for ruining my blind dad’s 80th birthday present from us. It is devastating to be turned away from such an event. We had travelled 200 miles to the experience (a 400 mile round trip in total). About 10 or 15 families suffered the same treatment at this event.Poor communication followed at every front after that. CCH required attendees to make contact for recompense - rather than just refunding people as a matter of course (they had all our details to be able to do this). However, they hadn’t bothered to put maternity cover on for the Ablenet Account and so had no one available to speak to when we rang the number we’d been told to. They took a week to call and then swiftly stopped responding to emails / never called back despite having promised to do so on more than one occasion… showing how much Ablenet customers are valued by them – i.e. not at all. There was continued failure to refund payment for the event / offer recompense for travel. Ablenet simply passed us onto CCH who never once offered to refund the money for an event they hadn’t provided.Finally we managed to get a refund but ONLY by going through Track Days – who were absolutely great. With Track Days involved, CCH refunded the money within 2 working days. So, CCH treated a pensioner terribly and didn’t care enough about it to communicate properly and, whilst the experience days are wonderful (if still chaotic) when they work properly, I would never book with them again, as it just causes too much heartache.