Apartments in Mardin Province, Türkiye

It's perfectly fine by car. But driving to the city without a car would be inconvenient. The service from the hotel staff was very good!

Best value for money It's in the center of the city. Easy to look around The owner was friendly Good for one family to stay because there is plenty of space One thing that was difficult was that There's no name of the property in the building. 찿아가기 힘들었음 If you name the building with the accommodation in the app, It would be good

Hoteli ve imkanlarını beğendim telefonumu kaybettim eski Mardin’de ve resepsiyon telefonumu bulabilmemde teknik anlamda yardımcı oldu. Yalnız bir şikayetim olacak.Ben bu hoteli Trip.com üzerinden satın aldım.Ama resepsiyon bana ısrarla rezerve yapıldığını ödeme alınmadığını söyleyip durdu.Kredi kartı eksremi ve trip uygulamasından ÖDENDİ şeklinde ekran resmi aldığım çıktıyı göstermeme rağmen ödemediğimi iddia ettiler.Benimle alakalı olmayan sistemsel bir temassızlık durumu var belli ki .Resepsiyon görevlisi internette kayıtlı olan bir kredi kartından benim iznim olmadan çekim yapmaya çalıştı ödeme alamayınca benim kredi kartımın geçerli olmadığını söyledi.Ben bir kere uygulamadan ödemeyi yaptım ve kredi kartımı kaydetmeye izin vermedim.Ön ödeme şeklinde rezerve yapmadım ki tamamını ödedim niye kredi kartımı sisteme kayıt edip bağlayım.Hotele girişte bu sorunla karşılaştık çözmemişler çıkışta da aynı söylemle yeniden geldiler uçağa yetişeceğimizi söylemeye çalıştığımız halde ödeme yapmadığımız konusunda ısrar ettiler.Hotel konaklamamı tek gölgeleyen bu iletişimsizlik oldu.Siz siz olun başka bir aracı üzerinden bu hotelden ödeme yapıp hizmet satın alırsanız ödeme yaptığınıza dair ekstreler ve ekran kayıtlarını muhakkak muhafaza edin sonra kendinizi haklı çıkaramazsınız.

Our staying in Mirsoum Hotel was perfect. The hotel is located in the center of old city, close of all shop and city places. The hotel is not directly on the main street, which makes it quiet (take into account that to access it there are some meters to walk and stairs to climb) We slept in Room which is beautiful, big and very clean. (Suite Room / 101) The Mirsoum team is very welcoming, helped us with our luggage, advice us for the shopping and place to visite. Hakke speak english and was very available for all our need. He presented to us a driver Mohamed, to visit places out of the city, good guy, we spent a good time with him. If you need, a driver doesn't hesited to ask to meet Mohamed. (Turkish speaker but Google translate is our friend:) ) And to finish, the breakfast was wonderful, the better breakfast that we took during our staying (We made 6 differents hotels.) We slept In Mirsoun only one night, it's been a surprise and gift from my husband for our 4th wedding year . Perfect gift.

The people working at the hotel were so friendly and helpful. The room was clean and neat. The location is just walking distance to everywhere in Eski Mardin (Old Mardin). I enjoyed staying at Tuğhan Hotel.

The hotel is a 4-star hotel, but I didn't see a so luxurious place. Their rooms were normal. The bathroom and the toilet were both clean and beautiful. The room could have been a little more luxurious (especially TV). We made a lot of breakfast but two days, two days of omelet came to us. It would be better to increase diversity in the hot part. As a beautiful location. The terrace was on holiday when we went, we couldn't enjoy the view. This wasn't beautiful. The hotel should improve a little more itself. The performance is not good according to its price.

Rooms smell bad