A truly excellent experience. Loong offers superior service compared to other car rental companies, with little difference from domestic car rentals. 1. The company provides free airport pickup and drop-off services, making it unique among major car rental companies, aside from a few dealerships already at the airport. 2. There's no additional charge for after-hours pickups and returns, making Loong a truly unique company operating 24 hours a day. 3. Renters are notified immediately of traffic tickets, with the average wait time between infraction and notification from the company being two hours. 4. A communication team is staffed 24/7. 5. The communication team is bilingual in both Chinese and English. 6. Payment is settled upon return, eliminating the need for a security deposit or credit card authorization, as is the case with some major car rental companies, which require a security deposit and can take up to 30 days to settle. Returns by the original route are not supported, requiring only cross-border wire transfers.
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