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Istanbul Airport to Soekarno–Hatta International Airport flight

Explore the cheapest one-way and round-trip flights from Istanbul Airport to Soekarno–Hatta International Airport over the next 90 days, with one-way fares from IDR 6,299,100 and round-trip from IDR 10,320,400. Based on Trip.com's latest 7-day flight data.

    • Cheapest nonstop
      IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Sat, Dec 5 | Garuda Indonesia
      CGK 21:40
      12h 10m
      Direct
      IST 05:50
      Jakarta - Istanbul | Thu, Dec 10 | Turkish Airlines
      IDR 14,181,700 IDR 19,597,900
      28% off
      28% off
      IDR 19,597,900 IDR 14,181,700
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Thu, Dec 3 | Garuda Indonesia
      CGK 21:40
      12h 10m
      Direct
      IST 05:50
      Jakarta - Istanbul | Tue, Dec 8 | Turkish Airlines
      IDR 14,306,400 IDR 19,597,900
      27% off
      27% off
      IDR 19,597,900 IDR 14,306,400
    • IST 14:45
      27h 45m
      1 stop
      CGK 22:30
      Istanbul - Jakarta | Tue, Dec 1 | Air China
      CGK 00:05
      36h 15m
      1 stop
      IST 08:20
      Jakarta - Istanbul | Mon, Dec 7 | Air China
      IDR 10,320,400 IDR 19,597,900
      47% off
      47% off
      IDR 19,597,900 IDR 10,320,400
    • IST 14:55
      27h 35m
      1 stop
      CGK 22:30
      Istanbul - Jakarta | Thu, Dec 3 | Air China
      CGK 00:05
      36h 15m
      1 stop
      IST 08:20
      Jakarta - Istanbul | Wed, Dec 9 | Air China
      IDR 10,320,400
      47% off
      IDR 19,597,900 IDR 10,320,400
    • IST 18:30
      14h 10m
      1 stop
      CGK 12:40
      Istanbul - Jakarta | Mon, Dec 7 | Oman Air
      CGK 13:55
      31h 45m
      1 stop
      IST 17:40
      Jakarta - Istanbul | Sat, Dec 12 | Oman Air
      IDR 10,344,800
      47% off
      IDR 19,597,900 IDR 10,344,800
    • IST 14:55
      27h 35m
      1 stop
      CGK 22:30
      Istanbul - Jakarta | Sat, Nov 28 | Air China
      CGK 00:05
      36h 15m
      1 stop
      IST 08:20
      Jakarta - Istanbul | Fri, Dec 4 | Air China
      IDR 11,044,400
      44% off
      IDR 19,597,900 IDR 11,044,400
    • IST 14:55
      19h 50m
      1 stop
      CGK 14:45
      Istanbul - Jakarta | Sun, Nov 22 | IndiGo
      CGK 15:45
      30h 45m
      1 stop
      IST 18:30
      Jakarta - Istanbul | Thu, Nov 26 | IndiGo
      IDR 11,334,500
      42% off
      IDR 19,597,900 IDR 11,334,500
    • IST 14:55
      19h 50m
      1 stop
      CGK 14:45
      Istanbul - Jakarta | Tue, Nov 17 | IndiGo
      CGK 15:45
      30h 45m
      1 stop
      IST 18:30
      Jakarta - Istanbul | Sun, Nov 22 | IndiGo
      IDR 11,367,000
      42% off
      IDR 19,597,900 IDR 11,367,000
    • IST 14:55
      19h 50m
      1 stop
      CGK 14:45
      Istanbul - Jakarta | Mon, Nov 30 | IndiGo
      CGK 15:45
      30h 45m
      1 stop
      IST 18:30
      Jakarta - Istanbul | Sun, Dec 6 | IndiGo
      IDR 11,377,900
      42% off
      IDR 19,597,900 IDR 11,377,900
    • IST 13:00
      17h 25m
      1 stop
      JKT 14:00
      Istanbul - Jakarta | Wed, Nov 11 | Normal Airline
      JKT 15:00
      6h
      Direct
      IST 16:00
      Jakarta - Istanbul | Fri, Nov 13 | Normal Airline
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    • Cheapest
      IST 14:55
      19h 50m
      1 stop
      CGK 14:45
      Istanbul - Jakarta | Sat, Nov 28 | IndiGo
      IDR 6,299,100 IDR 12,265,400
      49% off
      49% off
      IDR 12,265,400 IDR 6,299,100
    • IST 14:55
      19h 50m
      1 stop
      CGK 14:45
      Istanbul - Jakarta | Fri, Dec 4 | IndiGo
      IDR 6,312,600 IDR 12,265,400
      49% off
      49% off
      IDR 12,265,400 IDR 6,312,600
    • IST 14:55
      19h 50m
      1 stop
      CGK 14:45
      Istanbul - Jakarta | Thu, Dec 3 | IndiGo
      IDR 6,312,600 IDR 12,265,400
      49% off
      49% off
      IDR 12,265,400 IDR 6,312,600
    • IST 14:55
      19h 50m
      1 stop
      CGK 14:45
      Istanbul - Jakarta | Tue, Jan 5 | IndiGo
      IDR 6,312,600
      49% off
      IDR 12,265,400 IDR 6,312,600
    • IST 14:55
      19h 50m
      1 stop
      CGK 14:45
      Istanbul - Jakarta | Wed, Dec 2 | IndiGo
      IDR 6,423,800
      48% off
      IDR 12,265,400 IDR 6,423,800
    • IST 14:55
      19h 50m
      1 stop
      CGK 14:45
      Istanbul - Jakarta | Fri, Nov 27 | IndiGo
      IDR 6,572,900
      46% off
      IDR 12,265,400 IDR 6,572,900
    • IST 14:55
      27h 35m
      1 stop
      CGK 22:30
      Istanbul - Jakarta | Thu, Dec 17 | Air China
      IDR 6,581,100
      46% off
      IDR 12,265,400 IDR 6,581,100
    • IST 14:55
      19h 50m
      1 stop
      CGK 14:45
      Istanbul - Jakarta | Tue, Dec 1 | IndiGo
      IDR 6,833,300
      44% off
      IDR 12,265,400 IDR 6,833,300
    • IST 14:55
      19h 50m
      1 stop
      CGK 14:45
      Istanbul - Jakarta | Wed, Nov 25 | IndiGo
      IDR 6,833,300
      44% off
      IDR 12,265,400 IDR 6,833,300
    • IST 13:00
      17h 25m
      1 stop
      JKT 14:00
      Istanbul - Jakarta | Wed, Nov 11 | Normal Airline
      Find more flights
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    • Cheapest nonstop
      IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Fri, Dec 4 | Garuda Indonesia
      IDR 8,953,700 IDR 12,265,400
      27% off
      27% off
      IDR 12,265,400 IDR 8,953,700
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Tue, Dec 8 | Garuda Indonesia
      IDR 8,953,700 IDR 12,265,400
      27% off
      27% off
      IDR 12,265,400 IDR 8,953,700
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Wed, Jan 20 | Garuda Indonesia
      IDR 8,953,700 IDR 32,476,100
      72% off
      72% off
      IDR 32,476,100 IDR 8,953,700
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Mon, Feb 1 | Garuda Indonesia
      IDR 8,964,600
      72% off
      IDR 32,476,100 IDR 8,964,600
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Thu, Dec 3 | Garuda Indonesia
      IDR 8,964,600
      72% off
      IDR 32,476,100 IDR 8,964,600
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Fri, Jan 22 | Garuda Indonesia
      IDR 8,964,600
      72% off
      IDR 32,476,100 IDR 8,964,600
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Fri, Feb 5 | Garuda Indonesia
      IDR 11,353,500
      65% off
      IDR 32,476,100 IDR 11,353,500
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Sun, Jan 17 | Garuda Indonesia
      IDR 11,367,000
      65% off
      IDR 32,476,100 IDR 11,367,000
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Fri, Dec 4 | Garuda Indonesia
      IDR 15,138,900
      53% off
      IDR 32,476,100 IDR 15,138,900
    • IST 13:00
      17h 25m
      1 stop
      JKT 14:00
      Istanbul - Jakarta | Wed, Nov 11 | Normal Airline
      Find more flights
      Find more flights
    • Cheapest nonstop
      IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Wed, Jan 20 | Garuda Indonesia
      IDR 8,953,700 IDR 32,476,100
      72% off
      72% off
      IDR 32,476,100 IDR 8,953,700
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Thu, Dec 3 | Garuda Indonesia
      IDR 8,964,600 IDR 32,476,100
      72% off
      72% off
      IDR 32,476,100 IDR 8,964,600
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Fri, Jan 22 | Garuda Indonesia
      IDR 8,964,600 IDR 32,476,100
      72% off
      72% off
      IDR 32,476,100 IDR 8,964,600
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Mon, Feb 1 | Garuda Indonesia
      IDR 8,964,600
      72% off
      IDR 32,476,100 IDR 8,964,600
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Fri, Feb 5 | Garuda Indonesia
      IDR 11,353,500
      65% off
      IDR 32,476,100 IDR 11,353,500
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Sun, Jan 17 | Garuda Indonesia
      IDR 11,367,000
      65% off
      IDR 32,476,100 IDR 11,367,000
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Fri, Dec 4 | Garuda Indonesia
      IDR 15,138,900
      53% off
      IDR 32,476,100 IDR 15,138,900
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Thu, Nov 26 | Garuda Indonesia
      IDR 15,138,900
      53% off
      IDR 32,476,100 IDR 15,138,900
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Mon, Nov 23 | Garuda Indonesia
      IDR 15,138,900
      53% off
      IDR 32,476,100 IDR 15,138,900
    • IST 13:00
      17h 25m
      1 stop
      JKT 14:00
      Istanbul - Jakarta | Wed, Nov 11 | Normal Airline
      Find more flights
      Find more flights
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Fri, Dec 4 | Garuda Indonesia
      IDR 8,953,700 IDR 12,265,400
      27% off
      27% off
      IDR 12,265,400 IDR 8,953,700
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Tue, Dec 8 | Garuda Indonesia
      IDR 8,953,700 IDR 12,265,400
      27% off
      27% off
      IDR 12,265,400 IDR 8,953,700
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Wed, Jan 20 | Garuda Indonesia
      IDR 8,953,700 IDR 32,476,100
      72% off
      72% off
      IDR 32,476,100 IDR 8,953,700
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Mon, Feb 1 | Garuda Indonesia
      IDR 8,964,600
      72% off
      IDR 32,476,100 IDR 8,964,600
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Thu, Dec 3 | Garuda Indonesia
      IDR 8,964,600
      72% off
      IDR 32,476,100 IDR 8,964,600
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Fri, Jan 22 | Garuda Indonesia
      IDR 8,964,600
      72% off
      IDR 32,476,100 IDR 8,964,600
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Fri, Feb 5 | Garuda Indonesia
      IDR 11,353,500
      65% off
      IDR 32,476,100 IDR 11,353,500
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Sun, Jan 17 | Garuda Indonesia
      IDR 11,367,000
      65% off
      IDR 32,476,100 IDR 11,367,000
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Fri, Dec 4 | Garuda Indonesia
      IDR 15,138,900
      53% off
      IDR 32,476,100 IDR 15,138,900
    • IST 13:00
      17h 25m
      1 stop
      JKT 14:00
      Istanbul - Jakarta | Wed, Nov 11 | Normal Airline
      Find more flights
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    • Cheapest nonstop
      IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Thu, Nov 12 | Turkish Airlines
      IDR 16,860,700 IDR 44,589,100
      62% off
      62% off
      IDR 44,589,100 IDR 16,860,700
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Wed, Nov 11 | Turkish Airlines
      IDR 16,868,900 IDR 44,589,100
      62% off
      62% off
      IDR 44,589,100 IDR 16,868,900
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Fri, Nov 13 | Turkish Airlines
      IDR 16,915,000 IDR 44,589,100
      62% off
      62% off
      IDR 44,589,100 IDR 16,915,000
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Sat, Nov 14 | Turkish Airlines
      IDR 19,021,900
      56% off
      IDR 44,589,100 IDR 19,021,900
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Thu, Nov 12 | Garuda Indonesia
      IDR 23,696,700
      47% off
      IDR 44,589,100 IDR 23,696,700
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Mon, Nov 16 | Turkish Airlines
      IDR 27,810,100
      38% off
      IDR 44,589,100 IDR 27,810,100
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Tue, Nov 10 | Turkish Airlines
      IDR 28,772,800
      35% off
      IDR 44,589,100 IDR 28,772,800
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Tue, Nov 10 | Garuda Indonesia
      IDR 31,676,900
      28% off
      IDR 44,589,100 IDR 31,676,900
    • IST 02:20
      11h 40m
      Direct
      CGK 18:00
      Istanbul - Jakarta | Fri, Nov 13 | Garuda Indonesia
      IDR 31,896,500
      28% off
      IDR 44,589,100 IDR 31,896,500
    • IST 13:00
      17h 25m
      1 stop
      JKT 14:00
      Istanbul - Jakarta | Wed, Nov 11 | Normal Airline
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Displayed flight fares from Istanbul to Jakarta are based on average prices across airlines for the next 3 months, according to the latest Trip.com database.

Trip.com Price Insights: Flights from Istanbul Airport to Soekarno–Hatta International Airport

What is the cheapest month to fly from Istanbul Airport to Soekarno–Hatta International Airport?

The data is based on the past 12 months and shows the average one-way ticket prices from Istanbul Airport to Soekarno–Hatta International Airport for each month in the Trip.com database.

Based on Trip.com's data from the past 12 months, the cheapest one-way flights from Istanbul Airport to Soekarno–Hatta International Airport are usually in February, with an average price of IDR 5,004,400. It is best to avoid November, when the average price can reach IDR 9,122,400.

IDR 9,122,400
IDR 7,063,400
IDR 5,004,400
IDR 2,945,400
    Cheapest
  • IDR 9,122,400
    Nov
  • IDR 8,450,400
    Dec
  • IDR 6,017,800
    Jan
  • IDR 5,004,400
    Feb
  • IDR 7,566,400
    Mar
  • IDR 8,373,400
    Apr
  • IDR 7,605,500
    May
  • IDR 5,823,800
    Jun
  • IDR 6,106,900
    Jul
  • IDR 5,444,700
    Aug
  • IDR 5,207,000
    Sep
  • IDR 6,319,800
    Oct

What is the cheapest month to fly return from Istanbul Airport to Soekarno–Hatta International Airport?

The data is based on the past 12 months and shows the average monthly return fares from Istanbul Airport to Soekarno–Hatta International Airport in the Trip.com database.

Based on Trip.com's data from the past 12 months, February is often the month to find the lowest fares from Istanbul Airport to Soekarno–Hatta International Airport, with an average price of IDR 12,387,800. October is usually the most expensive month, with an average price reaching IDR 16,017,000.

IDR 16,017,000
IDR 14,202,400
IDR 12,387,800
IDR 10,573,200
    Cheapest
  • IDR 13,440,400
    Nov
  • IDR 13,767,000
    Dec
  • IDR 15,238,300
    Jan
  • IDR 12,387,800
    Feb
  • IDR 13,124,900
    Mar
  • IDR 13,481,200
    Apr
  • IDR 13,035,700
    May
  • IDR 13,585,200
    Jun
  • IDR 15,027,500
    Jul
  • IDR 14,520,500
    Aug
  • IDR 13,139,300
    Sep
  • IDR 16,017,000
    Oct

What is the cheapest day of the week to fly from Istanbul Airport to Soekarno–Hatta International Airport?

The data is based on the past 12 months and shows the average ticket prices from Istanbul Airport to Soekarno–Hatta International Airport for each day of the week in the Trip.com database.

Based on Trip.com's data from the past 12 months, the cheapest departure day from Istanbul Airport to Soekarno–Hatta International Airport is Tuesday, with average prices usually lower than other days. Avoid departing on Sunday as prices are typically highest on that day.

IDR 10,164,200
IDR 9,824,250
IDR 9,484,300
IDR 9,144,350
  • IDR 9,548,900
    Mon
  • IDR 9,484,300
    Tue
  • IDR 9,807,800
    Wed
  • IDR 9,683,300
    Thu
  • IDR 9,564,800
    Fri
  • IDR 10,068,500
    Sat
  • IDR 10,164,200
    Sun

Which airline offers the cheapest flights from Istanbul Airport to Soekarno–Hatta International Airport?

The cheapest airline flying from Istanbul Airport to Soekarno–Hatta International Airport is IndiGo (from IDR 6,299,100) among 10 carriers operating this route. Based on Trip.com's latest 7-day flight data.

IndiGo
From IDR 6,299,100
Air China
From IDR 6,524,100
China Southern Airlines
From IDR 6,822,400
Turkish Airlines
From IDR 6,941,700
Oman Air
From IDR 7,069,200
Air Arabia
From IDR 7,402,700
Turkmenistan
From IDR 7,557,300
China Eastern Airlines
From IDR 7,728,100
EgyptAir
From IDR 7,893,500
Air Cairo
From IDR 7,907,100

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What is the flight schedule from Istanbul Airport to Soekarno–Hatta International Airport?

Check the schedule for flights from Istanbul to Jakarta and find the flight that best matches your travel plans.

Flight info.
Departure
Arrival
Weekly Schedule

  1. 6E018

    Istanbul Airport

    14:55

    IST

    6h 40m

    Direct

    00:05

    BOM

    S M T W T F S
    Search

  2. 6E1601

    Chhatrapati Shivaji Maharaj International Airport

    06:35

    BOM

    6h 45m

    Direct

    14:50

    CGK

    S - T - T - S
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About Istanbul Airport and Soekarno–Hatta International Airport

Learn about Istanbul Airport (IST) and Soekarno–Hatta International Airport (CGK) — including location, terminals, transportation, and travel tips.

Flight distance 9,468.67km
Cheapest one-way ticket price IDR 6,299,100
Cheapest return ticket price IDR 10,320,400

FAQs for Istanbul Airport to Soekarno–Hatta International Airport Flights

  • How long is the flight from Istanbul Airport to Soekarno–Hatta International Airport?

    Istanbul Airport to Soekarno–Hatta International Airport takes about 11 hours 7 minutes on average. Actual flight time may vary depending on route, weather and air traffic.
  • There are around 2 daily flights from Istanbul Airport (IST) to Soekarno–Hatta International Airport (CGK).
  • The earliest flight from Istanbul Airport to Soekarno–Hatta International Airport departs at 02:20, and the last departs at 02:20, with about 1 flights per day. Flight times may change, so please check the latest departure and arrival times before you travel.
  • The route from Istanbul Airport (IST) to Soekarno–Hatta International Airport (CGK) is quite popular. Without considering departure times or holidays, tickets cost around IDR 20,318,000 in November, the most expensive month to book this route.
    • The distance from Soekarno–Hatta International Airport to downtown is about 23km, by taxi about 40 minutes.
    • The distance from Halim Perdanakusuma International Airport to downtown is about 7km, by taxi about 20 minutes.
  • Turkish Airlines is a very popular airline operating an average of 2777 flights per month.
  • One-way flights from Istanbul Airport to Soekarno–Hatta International Airport currently start from IDR 6,299,100, and round-trip fares start from IDR 10,320,400. The current lowest fare is a IndiGo flight departing on Sat, Nov 28; prices may vary depending on availability.
  • Yes. Turkish Airlines operate direct flights from Istanbul Airport to Soekarno–Hatta International Airport, with an average flight time of 11 hours 4 minutes, and around 7 weekly flights. Actual flight frequency may vary by season.
  • Based on Trip.com flight data for departures within the next 30 days with at most one stop, the average one-way price from Istanbul Airport to Soekarno–Hatta International Airport is IDR 12,649,500. Prices may vary depending on the departure date, airline, and availability.
  • Istanbul Airport to Soekarno–Hatta International Airport operates around 7 weekly flights, mainly by Turkish Airlines. Actual frequency may vary during holidays and seasonal schedule adjustments.
  • Enter Istanbul Airport and Soekarno–Hatta International Airport, select your departure date and number of passengers, then compare flights by price, flight duration, and baggage allowance. Once you've chosen a fare, review the change and refund rules, fill in passenger details, and pay to receive your booking confirmation.

Find Cheap Flights with Trip.com

Note: Prices shown on this page are the estimated lowest prices and include all taxes and fees found in the last 24 hours.

Book with no extra fees

Prices displayed on this page are all-inclusive (including taxes, fuel surcharges, civil aviation development fund, etc.), with all fees confirmed before payment. Fees for luggage, meals, Wi-Fi, or other additional services are also included as shown in the flight cards.

Real-time pricing updates

Prices, availability, and travel information on this page have been updated within the last 24 hours—sometimes even in real time. The more popular the route, the more accurate the data.

Change & Cancellation Policy

Trip.com shows the cancellation and change policies for each flight ticket during the booking process, including any fees and applicable conditions. Please check the following scenarios:
Voluntary cancellation/change:
To request a change or cancellation, go to the flight bookings page, select the option to change or cancel your booking, choose the relevant passengers and flight segment, and submit your request. Please note that additional charges may apply according to the airline's ticket policy.
Cancellation/change due to a flight schedule change:
If the flight schedule has changed and you would like to change or cancel your ticket, you can submit an involuntary cancellation request. For more details about change and cancellation policies, please visit the customer support pages.