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Crowne Plaza Adelaide, an IHG Hotel
4.7/566 Reviews

Crowne Plaza Adelaide, an IHG Hotel

CBD Adelaide|1.72km from 5 O'clock Somewhere
Do NOT GO to the restaurant, Koomo, on the 10th floor for dinner. The worst service we have had in any Crowne Plaza, or in any restaurant in Adelaide, and the most incompetent management to fix a very trivial issue. Last night my wife and I had booked a table for 6 people - two clients and two colleagues from Sydney and Perth.  The restaurant was about half full when we arrived. There were only 2 waitresses working in the restaurant, and it took us more than half an hour to be given menus, and a wine order to be taken.  It took another 20 minutes, after asking many times, for our food order to be taken. Two of our guests ordered a la carte from the menu,  and the other four wanted to try the ”tasting menu” - more expensive than the al la carte menu, with various preset courses. This is where things really started to go wrong. The tasting menu consisted of a choice between beef and chicken. Three people wanted beef and the other person wanted chicken.We were told by the waitress that the kitchen would not cook only one chicken for one person, and that two people would have to have this - in other words the four people could be served either all beef, or 2 chicken + 2 beef, but not 1 chicken and 3 beef. We really thought the waitress was joking, but realised she was serious. We asked her, very politely, if she could have a word with the kitchen and try to arrange this ”difficult” request. Some 15 minutes later the waitress returned and told us that it was not possible and the kitchen was not prepared to cook only one portion of chicken - it must be two portions and somebody else in our group wanting beef should cancel his beef and eat chicken instead. We asked to see the manager to see if he could sort this out, and very clearly told the waitress that if we could not get the food we wanted from the menu, then we would leave and go to another restaurant. No manager came to see us, but the waitress returned and told us that she had discussed with the manager and that the kitchen still refused to cook only one portion of chicken. We were not impressed. We paid the bill for the wine,  put on our coats and left the restaurant. As we were leaving someone from management (hotel or restaurant?) came to us and asked if we could reconsider and stay, and he would ”try” and convince the kitchen. Too late - our first experience of trying the Koomo restaurant had already been spoiled - poor service from the beginning and no feeling whatsoever for handling customers, and not any attempt to fix the very minor point of what we wanted to order by the management, until we were actually leaving.  I do not blame the waitress - she was caught in the middle with no support from the kitchen staff or the management. This is absolutely a management issue - one of making sure that all staff are trying their best to give good service to their customers, especially if the restaurant is selling itself as a high end one. Needless to say none of the six of us will go back,  and a

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Breakfast

Hotel Indigo Adelaide Markets, an IHG Hotel
4.5/5115 Reviews

Hotel Indigo Adelaide Markets, an IHG Hotel

CBD Adelaide|0.39km from 5 O'clock Somewhere
We had a fabulous time at this hotel, travelled as a family with one teenager. We had a Junior Suite with an extra bed. Positives: - Lovely staff and service at reception. We arrived early in the morning and were offered complementary early check-in at midday. This often gets mentioned, but not many places make a genuine effort to make it happen, even far pricier hotels. - Liked the design - cheerful, retro touches, nice vibe. - The Junior Suites are lovely, with a separate bedroom and some balcony space. - Decent gym and swimming pool. They say it’s heated on their website. Not particularly, when we tried it. - Location: Very central, easy to walk to the town centre. Opposite the central market which is fun to visit. - I think the pricing is fair for Australia, given the space, location and service. Potential room for improvement: - Not much given the price category. We were not keen on the breakfast. It was part of the rate, but not the quality we would expect. On the other hand, do I want to pay twice the room rate to get a better breakfast or perhaps just go the outstanding cafe next to the hotel (Market St). We had breakfast at Market St, Crack Café round the corner and once at the market. - The bath tub works with the space constraints. Not much of a problem for us as we are short, but for a tall person it only allows a sort of half seated bath. We have previously stayed at a Sofitel in Adelaide, and much prefer Indigo. Will probably stay there again.

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Top rated hotels in Adelaide

Searching for hotels near 5 O'clock Somewhere? Compare room rates and reviews to find your ideal stay.
Adelaide Paringa
3.8/5126 Reviews
CBD
We stayed here for a two night break, lured in by the stylized photographs. The hotel itself was built in 1926, and I think the rooms were last refurbished around 1976 the furniture is old and dated. The med was comfortable, but we found some serious stains on the bedding. The location is excellent for trams and access to Rundle St Mall, however being so close to Hi key Street means that there are council street sweeper trucks passing around 430am ever morning. Also, the lane way that has access to the hotel had a few undesirable characters camping in the doorway of the hotel, and having a little drink and argument to themselves quite late. The cold water tap in the bathroom didn’t work. We alerted the hotel reception who told us there was someone booked to come and fix it whilst we were out. When we returned it had not been fixed. We told the receptionist that it hasn’t been fixed so if the plumber had billed them, then he hadn’t done his job. Finally, the hotel policy has a clause for “night workers” who are to “escort their guests out of the building and ensure the security fort is closed” I wasn’t quite sure what that meant at first, but it didn’t take long for the penny to drop. Several times during the night there was a rhythmic banging of the headboard in the adjacent room ….. business must have been good! Overall, I guess you get what you pay for. We lamented over the additional $20 a night extra we could have spent to have a much nicer hotel, just an extra block away from being smack bang in the middle of the city.
Rydges South Park Adelaide, an EVT hotel
4.2/5113 Reviews
CBD
From moment of check in to check out our experience with Rydges Adelaide was absolutely fantastic. The greeting and service at check in was friendly and polite. The room was brilliant. Lean tidy and stylish.
The Chancellor on Currie
3.9/5106 Reviews
CBD
The location is very good, the service is excellent and everything is very good. The name is very similar to another hotel nearby. Booking a travel product should repeatedly emphasize the name of the hotel, otherwise it will be afraid to go to the wrong place.
Peppers Waymouth Adelaide
4.4/5105 Reviews
CBD
Very close to Chinatown, there is a small swimming pool, convenient for children, the room is relatively large, the hotel is quite convenient. The bed is 1.8 meters and the family is not crowded.
Tequila Sunrise Hostel Adelaide
4.3/54 Reviews
CBD
Pros: Free food!! Tasty pancake breakfasts and four nights a week they make you dinner! Really tasty! Make sure you queue early! Generally plenty for everyone but people go for seconds! Facilities were good, toilets/showers upstairs are really good, downstairs is poor. Cons: Be prepared for party on the weekends! Very loud. Had to ask people to shh at 4am both Friday and Saturday night. Not sure why the front door is at the front by the rooms! The backdoor services the reception and common room so why is this not the front door?!? Luggage storage was not secure with the door just open all the time. Backdoor is open all the time so anyone can walk in off the street and they wouldn’t look out of place!! Not much room in the dorms and lockers are mostly broken. Had to store my bag on-top of the locker which was a bit of a nightmare.
HotelMOTEL Adelaide, an EVT Hotel
4.4/594 Reviews
CBD
The room was comfy; The TV was a good size; The bed was a king size & good to sleep on. We had a buffet breakfast & dinner each day. The staff managed to keep up the service. The food was ok. The staff was extremely busy & run off their feet. A big thank you to Christian & Jane for looking after us. The site is the perfect location. Close to the city & landmarks. An ideal base to travel from to tourist destinations. We loved it.

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