Hotel Prestige Agadir Boutique & SPA

The stay was very comfortable. The attention from the management, especially Mr. Khaled, made me feel as if I was in my home and not in a hotel. The breakfast was more than excellent.

We just arrived from Marrakech for only 2 nights, first night was a bit uncomfortable due the noise outside at the Taj Ðisco but all was sorted for the personal of the Hotel specially thanks to Radissa , Ayu,Zacharias all waiters, Fatima Zaphrae in the Reception, Hussein the luggage gentleman,the waiters at swimming pool who kindly order my special lemoneade who make our stay with a desire to coming back. Definitely we will back soon.Thanks guys.

The majority of the hotel was undergoing renovation, including the spa. The hotel was therefore almost empty with only rooms on the first floor, to the front of the hotel appearing occupied. We checked in at 9.30pm and were given a corner room on the first floor. The room was spacious but had seen better days with furniture stained and marked. The room had no wardrobe or anywhere to hang clothes, so we had to use the two huge velvet couches in one corner of the room as a makeshift wardrobe. These couches had also seen better days and were covered in multiple cigarette burns. There was a spacious terrace to the side. We left for a walk along the beach area and returned around midnight to find loud music coming up through the floor of our room. This music increased in volume and around 2pm I contacted reception who advised they would ask the nightclub to turn the music down, this didn’t happen and I called reception again asking for another room. The night manager came up and showed me two other rooms at the other end of the corridor. The music was just as loud and that was because there was a nightclub at the other side of the hotel too. The loud thump of the bass reverberated through the whole corridor so there was no escaping it. The night manager advised both nightclubs were open 7 days a week, till 5am, and that the rooms in the middle of the corridor were the least noisy and that he would move us to one of those in the morning. The next morning, reception advised the hotel was fully booked and no other rooms were available until the following day. We couldn’t bear another night of the noise or feeling the thumping bass while in bed, so we booked into the Iberostar Waves for the remainder of our stay. The Prestige have apologised but refused to refund me for the nights we didn’t stay. Whilst we were only there a short time, we only saw a few other guests and it seemed there were more staff hovering around watching you which made it feel slightly creepy. As mentioned in other reviews the hotel is a faded beauty and we were prepared for this but having no sleep for all of our holiday was non negotiable.

They are liars and will take your money at the first chance they get. They have a reputation of "not having peoples bookings" and then being "fully booked". I arrived at the Hotel and was told that they did not have my booking and were fully booked. My partner and I then had find another hotel at almost midnight. They also told me that the third party company I had used to book the room was "blacklisted". I reached out to the third party company I used to book the room and they told me that the Hotel did indeed have my booking but had cancelled my booking and had "blacklisted" because of "issues during my stay". I'd like to just reiterate - I never stayed at the Hotel, my partner and I were pretty much told to "look elsewhere" as they did not have my booking and were fully booked. I posted a review on another site and they responded saying "Following multiple incidents during your stay - specifically your disrespectful attitude toward staff, bringing girls to the hotel at night, and playing loud music that disturbed other guests you have been permanently blacklisted from our establishment". It made me chuckle as they are just lying through their teeth and listing any issue they can think of! I was with my partner and we never even stayed there! I'm not sure if they are running some sort of scam or are just incompetent liars but looking at other reviews it looks like they have a reputation of doing this. Learn from my mistake, do lots of research and book a much more reputable hotel. And make sure to not book anything that's "non-refundable" as I have still yet to receive a refund, even though I did not cancel the booking, the Hotel did and for a completely made-up reason.