Guest User
May 27, 2023
- 4 floors without elevator - Broken door leading to the terrace, the first night we had to sleep with it open and it was pouring rain because since they don't have a reception the staff didn't come until the next day (so our first night in Lisbon we only saw the walls of the room..) - Broken water cover - Water from the shower that comes out - smell of humidity - bathroom without a door so while one watches TV he sees how the other does his business and once you finish, the smell of having gone to the bathroom mixes with the smell of humidity leaving the room highly perfumed. -A lot of noise, you can hear everything that happens in the corridor and the nearby rooms. - If you want to contact them by phone, they give you anything, except to complain, they hang up. And so a couple more things, I don't usually put negative reviews but we were very disappointed from day one, I don't understand how a company that provides an accommodation service and some guests who have an understandable problem such as having a room open on a shared terrace with 3 other rooms, is not an instant solution. We have already learned to look at the reviews before booking and not be guided solely by the photos.
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