Home2 Suites by Hilton Atlanta Airport West

Wonderful front desk gal. Very courteous and helpful. Great property, LOUSY SHUTTLE SYSTEM!! Our party of 5 waited close to 2 hrs at the airport and SERVERAL CALLS later we were finally picked up. What a joke. The driver was also very kind once we got picked up.

The front desk staff was extremely helpful with a late check in. Traveling with kids, animals and we were exhausted. They receptionists was very nice and made it easy ❤️

Overall good stay. Staff was kind. Breakfast could be improved as far as selections. Also turkey sausage or bacon should be an option.

Would've received 5 star if our TV in our room worked properly. The maintenance tech tried fixing it twice but was unsuccessful.

Bathroom door did not close. Room provided was not like the picture and although the reservation had four people, there weren't enough towels for everyone and I just didn't feel like asking for them. I also had to ask for extra bedding for the sofa bed. It was disappointing.

Property could use updating and general cleaning. Breakfast selections could be improved.

So let me start by saying. Updates are needed , ice machine was not working on 3 rd floor, my door on my room. Would not lock had to be repaired and what was done was not sufficient or safe. No one came to clean room. Not even a knock at the door! Had to request towels and then told they didn’t have any. So we had to wait. And the was a mildew smell For almost 600$ This won’t-happen again and was not told about incidentals until at the hotel … and my daughter ear pods came up missing … tracked them to the hotel but they said they haven’t seen any !

This hotel like all other Hilton brand hotels I’ve stayed at have always been great! The staff was warm, welcoming and accommodating.

We normally enjoy our stay at Home2Suites and that is why we chose this hotel. However, this is the worse Home2Suites experience we have ever had. We arrived very late only to find that the bathroom was dirty - hair, bugs, stains on and around the toilet, and toothpaste stains on the faucets as if it hasn't been clean at all. Since it was late, we tried to ignore the grossness and quickly took a shower only to find out that the only 2 towels available were WET but folded up. We weren't sure if it was clean or dirty and had to go to the front desk and asked for new, clean and dry towels. We also had to make another trip to the front desk to get beddings for the pull out couch which was not readily available in the room (like usual). By then, we were tired and exhausted to even make a complaint so we just went to bed. Overall, I do not recommend this hotel at all and will not be returning. The cleanliness of the bathroom was gross and unacceptable.