To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.2
Service9.1
Cleanliness9.3
Laiguoyouzoule
Superior Two Queen Room
Stayed in Jun 2024
Family
13 review
8.0/10
Very Good
Posted on Aug 22, 2024
Excellent location with everything in the walking distance. Room quite spacious but would be great if the view outside the balcony could be better.
Guest User
Superior Two Queen Room
Stayed in Sep 2023
Travel with friends
4 review
10/10
Outstanding
Posted on Oct 16, 2023
Great location for bow river trail walk . Reception staff were helpful and assisted us well. Great stay!
Anonymous User
Superior King With Day Bed
Stayed in Feb 2025
Couples
3 review
10/10
Outstanding
Posted on Mar 15, 2025
The hotel is undergoing renovation. We stayed in a newly renovated room. All facilities are new. The room is spacious, clean and comfortable.
There is a massage pool available
The staff are also very friendly
The hotel restaurant breakfast is also good👍
The hotel is conveniently located with restaurants and shops nearby
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パン大好き芸人
Superior Two Queen Room
Stayed in Sep 2024
Family
2 review
10/10
Outstanding
Posted on Oct 31, 2024
I stayed one night at the hotel where Goblin was filmed!
The famous postbox, elevator, everything was luxurious and it was a wonderful hotel!
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Xiaoguaibaobeiyingyingjovi
Run Of House
Stayed in Jul 2024
Family
4 review
9.0/10
Great
Posted on Oct 16, 2024
Banff town is suitable for long-term stay. The hotel is a bit old but well maintained. The service is really nice. The luggage guy at night is really handsome. The room is of a good size. The air conditioner is a little noisy, which is acceptable. The location is good. It is quiet in the bustling area. There is a hotel-exclusive parking garage.
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Guest User
Superior Two Queen Room
Stayed in Jan 2024
Solo travellers
1 review
10/10
Outstanding
Posted on Feb 28, 2024
The hotel is very clean and the facilities feel relatively new. I am very satisfied. The location is on the edge of the town, but the town is a bit big, so it is not far from the hotel from anywhere.
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hengyi
Standard Queen Room with Two Queen Beds and No View
Stayed in Jul 2023
Family
2 review
10/10
Outstanding
Posted on Aug 20, 2023
The location is very good, the pedestrian street in front, the park behind,
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Zhongdongbanchao
Standard Queen Room with Two Queen Beds and No View
Stayed in Nov 2022
Family
8 review
8.5/10
Very Good
Posted on Dec 28, 2022
The location is good, just in the center of Banff, it is convenient to go shopping in the center of the hotel by car. On the night of check-in, I found a sandwich left by a previous guest in the refrigerator of the room, so the front desk decided to upgrade the room with a limited view on the upper floor. The next day, I walked out of the balcony in the severe cold, and the mountain views on the left and right were overwhelmed. The concierge brother at the front desk was helpful, and let us roll up our sleeves and drive to the scenic spots by ourselves under the ice and snow (the scenic spots all have free parking lots, but it’s our first time here and the snow was too heavy two days ago and I felt uneasy). Another thing that deducts points is that when we checked in, we stated that we required daily cleaning, but we didn't do it on the first day (make it up at 8 pm). Overall, this hotel can be considered for occupancy.
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Shunjianzhiai
Standard Queen Room with Two Queen Beds and No View
Stayed in Jul 2022
Couples
7 review
9.0/10
Great
Posted on Sep 2, 2022
This hotel is very good. In the center of Banff Town, Banff Town is very lively. During the day and night, the streets are full of tourists from all over the world. At night, there are many small restaurants drinking on the streets. Parking in the town is not convenient. Stop at the hotel, and then go shopping, this is very important❗️The best hotel in Banff is the Fairmont Castle Hotel, but it is located on the edge of the town, and you still have to drive into the town. So in summary, I still choose this hotel. Another important point is that this hotel is a 24-hour check-in, and it is often midnight when I drive here.