Bangkok Bang Rak Hotels

A good location which was walking distance to where we wanted to be but not everyone would be happy with this location. The hotel had everything we needed including a great little rooftop pool and chill area. Great staff, excellent breakfast and everything was perfect for our short two day stay. Recommended!

We came with very high expectations. From getting out from the taxi and being whisked to the 39th floor to check in to the time we checked out, everything was seamless, especially the staff which were most responsive to any request we had, as were also the complimentary room upgrade. The id work was stunning, and we also appreciate the beautiful fresh flowers arrangements. Food at the deli and skybar was tasty. The one item that was annoying was the Chrome Cast on the tv. I couldn't set it up with my latest Honor phone and my partner's OPPO needed far too many steps to get the job done. Mirroring or Screen Sharing options are much more user friendly. Overall I would give a 9.5/10 for our night's stay

I would like to flag an issue happened during my stay. I have 2 bookings, 1st one from 20-21 April; 2nd one from 21–23 April. That makes a total 3 nights stay and I have already let them know upon check-in. 21 April night, 23:03, a hotel staff knocked my door and asked me to leave as he claimed I only had 1 night booking. I was trying to explain and show him the booking confirmation, but he insisted I need to go down and talk to him downstairs. He kept showing me how his system looks like and telling me I only had 1 night. So instead of going to bed, I had to put on my clothes and go down to sort it out. The rude staff left, however, there was another one with a resting ***** face sitting in the reception. When I explained what happened to me just now, he just said “I know I know”, I don’t really know what he knows, and he had really arrogant attitude. He didn’t even want to apologise for all the hassle caused to me in the midnight. I hope the owner sees this post, and your 2 staff deserved to be fired. I am not coming back to this place again.

I booked this hotel for a short stay while I waited for my flight to Japan. The hostel had a café, but most of the customers seemed to be enjoying smoking ****, creating a laid-back atmosphere. Everyone appeared to be having their own peaceful time. The hostel itself was fantastic, offering all the basic facilities, and the rooms were very clean. Overall, it was a great experience at the hostel.

Positive things: Great room views. Hotel is clean. The variety and quality of toilet ametities are very good. Negative things: Awful staff attitude. I inserted in the reservation, made sure to the lady at the check-in, that I would like a quiet room. However, I was put into a room next to the elevator, and that elevator there is VERY NOISY. Everytime the elevarot worked up or down, I could hear it working in side my room. I inquired the reception, informing my room number, to be told immediately the hotel was fully booked, I did insisted that the noise was not pleasant at all. The answer given, in a very rude tone, was that I should try to change for the other night. I then told them that I am staying for one night only. To no avail or change of attitude. After much insistence and even the interference of a local friend who works for the brand, I was changed to another room. In this oher room, to my surprise, there was CONTINUOUS LOUD NOISE FROM RENOVATIONS. Note that it was already 21h00 (9pm). I was even told that in this brand the have a ”golden rule” of not making noise after 17h (5pm). Which again, more unpleasant exchanges with reception with another interference of my friend (who was also shocked) almost one hour after I was ”upgraded” the room. At this new room, which by my view wasn't that different from my original ones, it was finally quiet. Seems that was a room rarely used and with various stains in carpet and bed sheets. However with the stress that I went by, really didn't cover it. It was now five hours of annoying unnecessary stresses with the hotel staff. It is not really a cheap hotel and it has an image of a prestigious brand. The staff attitude was less than acceptable throughout the whole experience. Fortunately I was lucky for my friend to intervene in my favour. Glad that I had to stay only one night. At check-out, I was faced with even unprepared individual who did not know how to use a card machine. I know it's a Hilton, but I can say it was one, if not the most irksome experiences that I have ever dealt with.

Hotel was newly renovated and really really nice. Room is big and clean, equipment very nice and convenient. Location not bad. need some walk to main road, but very peaceful. We love the balcony, and restaurant for brunch. Nice view and comfortable. However, staffs were mostly friendly but not very well-trained. Some did not even greeting us when met at the elevator or corridors, which should not happen at a five star hotel we thought. Overall, we like this hotel, hope can have better experience next time.

Reasonable price for prime location! The room is clean. The bed is really comfy. You’ll get a nice view from a tall window. Shower area is separated from the toilet. This might be convenience for couple or family. Light system is a bit strange but overall you can turn on-off the light from your bed. Extra: breakfast is reasonable price, with cook-to-order egg menus. The hotel has dim sum, but I didn’t try. Also, there was a really nice looking rooftop bar which I didn’t have chance to try.

I would like to say thank you to all the staff at this hotel, especially the junior receptionists and housekeeping lady on 3rd floor. They were very helpful and considerate of customer preferences without any hard selling tactics. I experienced a smoking smell coming from the air conditioner in a non smoking room. I understand this was likely caused by a guest smoking illegally. After I reported it, the staff immediately offered to change my room and even assisted with food and parcel deliveries. Besides the prime location—just a 3 minute walk from the BTS. What made me choose this hotel was the exceptional service from the staff. However, I would like to point out one incident. I once ordered a soft drink via room service and was served by a young female staff member from the F&B. I politely asked if I could change the payment method from cash to QR code, but she declined and gave me an unexpected expression. It had been a long business day, and the price I paid was not just for the drink but for the comfort and service I expected after a tiring day. I wish she can adjust her attitude toward Thai customers. This hotel will def become more popular among locals not only foreign tourists. Lastly, I’d like to highlight how much I appreciated the housekeeper. She always placed the towel on the bed exactly how I did after she made the bed daily. ขอบคุณมากค่ะ

Probably the best hotel I've stayed in BKK. Top notch service. The bellboys were quick to serve at the lobby. Hotel check-in was fast too. All the staff are so friendly. Room is big, neat and tidy. They also offered to swop my room in the 3rd day as my bathroom wall was damaged due to the recent earthquake, and even provided me free food platter as a courtesy of inconvenience. Not to mention the bed was super comfy! Amenities were abundant. The gym was well equipped and has a nice view facing the pool. Location wise just a 5mins walk to BTS Nong Si stn. There's also a 7-Eleven just about 100m away. Breakfast was awesome. Very wide spread of different cuisine (Chinese, Indian, Thai, Western). Love their beverages too (they provide alcohol, cold drinks, juices, coffee/tea, milk and even Thai milk tea). Overall I'm really satisfied with W hotel. Will definitely stay agn nxt time!

Great spacious rooms and beautiful lobby. The Chinese restaurant inside had some of the most delicious dishes we’ve had at the hotels.