Hengyuan International Hotel (Fengxiang)

The same comment happened to me. After checking in at night, I inquired at the front desk that the room price for a triple room was lower than on Ctrip. The price was the same before 18:00 and another price after 18:00. When I went to the front desk, it was still lower than Ctrip. After checking in at night, I called the front desk to ask for children's slippers. I waited for a long time but they didn't bring them. After calling to urge me, I got two pairs of adult slippers. The receptionist behaves like a **** on the phone. He never uses honorifics. He hangs up the phone faster than the customer. He hangs up before the words are finished. When I checked out the next day, the cleaning staff said after checking that one of the pillowcases was contaminated. Without communication, they said I would be fined 20 yuan. The front desk regarded themselves as the punishment unit, which was still very embarrassing. I asked the housekeeper to take off the pillowcase and found that it was stained. The lobby manager reluctantly said that it was because my hair was not dry after taking a shower and the hair dye rubbed onto the pillowcase. I then replied that we didn’t take a shower. Why didn’t we take a shower? It was because the water was too small and the water used to wash our faces was runny. How could we take a shower if we couldn’t even wash our faces? The family then followed the lobby manager to the first floor to wash the pillowcases and retrieve the surveillance video. As a result, it couldn't be cleaned, and the surveillance video showed no one other than the cleaning staff entering the room. I asked the lobby manager that there were two pillows on one bed. The pillowcases were not dirty, but the pillowcases were dirty. They were both pure white. Why? The lobby manager was unable to answer. The hotel always insisted on offering me a compensation plan. I asked for compensation of 5 yuan, but the lobby manager kept a dark face and said nothing. I said this was a used pillowcase, not a brand new pillowcase, and it was damaged. And polyester pillowcases are only a few yuan online. I asked you to provide me with your hotel supplier, and I will place a large order. If it is more expensive than 20 yuan a piece, I will compensate you. The hotel was unwilling to provide it. Another thing was reported to the lobby manager at the same time. After breakfast in the hotel in the morning, the whole family had diarrhea. The lobby manager asked to go to a certain bureau for testing. I am a tourist from Ningxia. I wanted to return after checking out, but the hotel refused to delay my trip. After the communication failed, I asked the lobby manager which department managed the hotel. The lobby manager replied to the Commerce Bureau, and then called the Baoji Commerce Bureau. The Commerce Bureau responded by calling 12315 to complain. When I called 12315 to complain, the front desk followed me and listened to my complaint. After making the complaint, I told the front desk and lobby manager that I had complained and hoped that you would forge a sample of today's breakfast. At first, the lobby manager and five or six people at the front desk yelled at our whole family, and I subconsciously yelled back. The hotel staff threatened me with insulting words and asked me to keep my voice down. Later, the lobby manager still refused to come up with a plan and wasted time. I said I would compromise and compensate you ten yuan. The lobby manager said yes. I asked for an invoice and a receipt for me, but the lobby manager said that the ten yuan could not be entered into the account and a receipt could not be issued. I would like to ask, as a hotel, why can’t consumers record their purchases in their accounts? Is this because they are trying to evade taxes? Or do you want to put the fine money into your own pocket? The hotel staff said that we don’t want you to check in next time. What I want to say is, if I can afford your hotel, can’t I afford other hotels? For an unnecessary pillowcase, I checked before check-out and there was no problem. Why did the cleaning inspection have problems? I regret not taking a video of the inspection before check-out. The hotel regards itself as a punishment unit and does not take customers seriously, insulting their dignity. Food hygiene has not been resolved, and we will wait for the feedback from 12315 later. After staying in a hotel for so many years, this is the first time I was besieged by hotel staff for an unwarranted pillowcase. It costs 20 yuan. You are not short of 20, and I am not bad either. Wasting other people's time is a waste of money and life. I hope people who see this comment will be careful when checking in. Why don't you provide a fine? Maybe you are afraid that I will post the picture.

清明小長假，從綿陽到天水，準備在天水逛兩天，無賴一直訂不到房，直接訂到了寶雞，晚上住寶雞，還是陝西給力，酒店沒漲價，選擇也多，這家酒店服務各個方面到很好，節假日還免費升級了房間，有機會再來寶雞還會選擇，早餐也不錯哦

酒店還是很優秀，衞生服務都做的好。但是缺點就是有的房間有點冷，，還沒有走廊暖和。比如713就不行。還有就是本來還想續住的，對於已經住了5天的客人也要告知第六天沒房了，被迫搬家，就算後來有什麼大型包房是不是有個先來後到呢，雖然是散客，但是買賣不破租賃，對於恆源的忠實粉絲來説這一點做的讓人有點挺傷心的呢，或許我理解錯了？

床的上方安裝有一個外放音響，一直在發出滋滋的電流聲，周圍環境安靜的情況下噪音非常明顯，音量大到彷彿天花板上有衹蟬。 酒店工程部的人員表示這是消防音響，為了安全不能關閉，也無法調整，所有房間都一樣。消防音響不能關這完全能理解，但酒店是否應該調試好設備？讓音響在平常沒有電流聲發出。

衞生乾淨，設施完善，早餐也很豐富，值得推薦

房間特別好，住了一個禮拜，但是空調壞了一直沒修好，一樓有自動售貨機也不貴，每天房間都有免費零食，很不錯的酒店以後會一直過來