FFengchuimailang76As a frequent visitor with multiple hotel membership cards, when I stayed in Hanting in the provincial city this month, I encountered a rather embarrassing scene: at breakfast, the staff could not find my breakfast news, and directly invited me out of the restaurant. Despite such an unpleasant experience, but out of trust in the Hanting brand and recognition of the Trip.com platform, when I traveled during the Spring Festival, I chose to book the Hanting Hotel in Tianshui.
After check-in, the spacious layout of the room and the clean and tidy environment left a good impression on me, which is commendable. However, there are some obvious problems with the accommodation experience. The air conditioner was very noisy when it was running, and the indoor air was dry after the temperature was raised, and my lips were dry and cracked; Adjusted to moderate temperature, and because the quilt is thin, I accidentally caught a cold.
When taking a bath, the cold water was put for a long time, and the water temperature was still not ideal, which made people very helpless; and the speed of the warm water in the washbasin was even slower, and the waiting time was really long.
In terms of breakfast, there are also a lot of conditions. On the first day of stay, the front desk told me that I could not find my breakfast message, but said that I could give an extra one. I didn't want to take advantage of this, so I refunded the order and re-booked a double breakfast. As a result, when my lover went to pick up breakfast on the first day of the New Year, I was still told that I didn't book breakfast. He could silently accept the ”hands” at the front desk, and he didn't dare to ask more. I really couldn't bear it. I called the front desk to ask for verification. I didn't expect the other party to be tough and have no sincerity to solve the problem.
In desperation, I can ask Trip.com for help. Fortunately, the staff is positive and has a strong ability to deal with problems. It quickly and properly solved my troubles, which made me feel a little better.
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