Hostal Live Natura Barcelona

I booked a hotel last minute to catch my flight. It's very safe and clean, but there are two problems. The first one is that the fragrance I sprayed is too fragrant and a bit too strong to bear. The second thing is that the quilt is too thin and cannot be washed even if the hot water reaches a certain time at night. I hope it can be improved. I would like to praise Ctrip’s service, it’s as good as ever.

The room is clean, small but complete

I arrived at the door of the "hostal" at 4 pm. After calling dozens of times (maybe 4 or 5 voicemails) to the number on the *********** app and to the number on the door, after meeting a resident of the building who let me enter the building's lobby (he always sheltered me from the rain and cold) he said that it is not the first time that guests stay on the street and after almost 3 hours, I managed to ask for help from a guest who was arriving and she called the hostess, who curiously already answered the call and from the lady's cell phone, not mine, the hostess gave me the code to enter (I did not receive an email, another failure). Bad service. They deserved to be cursed from top to bottom for their lack of professionalism, but I'll try to maintain a good tone. I would be sleeping on the street if it weren't for the availability of the lady who helped me. The hostess didn't even apologize. He must be a good person. Tourist trap, beware.

For 100€, we were very well accommodated for Barcelona. Clean room, comfortable bedding, charming balcony with a small table. Hotel very well located in relation to tourist attractions. The area is generally well frequented. We had no problems. Others however could have some. A person is physically present at the reception only between 12:00 and 15:00. It was only by luck that we arrived during this time slot. I don't know what we would have done if we had arrived later. Despite the absence of staff, the hotel is quiet during the night. We were not woken up by noise from the street.