Guest User
May 17, 2025
The service during the stay was OK, but if you book a superior room with terrace, you may get a very small room that is completely different from the sample picture. This is the first problem. The second problem is that when I checked out of the hotel and went to Granada, I found that my wallet was lost on the plane. Since I was not sure whether it was lost in the hotel, I emailed the hotel that day to ask if anyone had seen my wallet. There was a credit card and 40 euros in cash in the wallet, but I didn't say anything else, but the hotel never responded. Although it was not a big loss, I have never seen such an attitude of no response. It's not a big deal to reply to an email.
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