Hotel Pelayo

Excellent location, it’s located in the heart of city close to metro Catalunya and Universitat station so easy to travel around. bed is comfy, got fresh towel, a bit small room but perfect for solo travel. The reception stuff were great, very friendly and helpful. Hotel has access 24/7. Might back to stay there.

This is a great location! The front desk staff is friendly. The housekeeping staff is very serious and isn’t the friendliest person there. The room and bathroom are very small. The AC works fast and great! There are no small refrigerators in the rooms. TV gets a lot of channels and lots of shopping and dining options. This is a great low cost option with limited amenities.The elevator worked well during our stay.

The 2 stars on Staff and Service is not because they were not friendly and courteous. They are very nice and always said hello when I came in and out. When I checked in they told me the city taxes portion of the bill had to be paid in cash. I knew ahead of time this would be extra fee that wasn't included in the bill, so that was fine. I didn't know that it HAD to be paid in cash. All of the hotels my friends stayed at, they all just added to the charges and paid with their credit cards (I found that out later). But...I was going to need cash anyway so I worked it out. THEN....I asked for a safe and was told it would be $2 extra. Fine. But I WASN'T told at the time that it ALSO had to be in cash. So the night before checkout I was told about it having to be in cash when I had already spent all my Euros! So the next morning I had to waste more upcharges and fees to take out just the $8 I needed. I had to spend $20 to get 8 euros when they should have told me the first night the safe fees were also cash. This was the only reason I gave such a low rating. It's a very simple hotel with value for the low cost, but that was not cool doing that. They need to be upfront with everything.

City tax was EUR 7.5. Need notice you can't pay with card. Great location and fair price.

Cost boutique hotel. Perfectly located, a short walk to La Ramblas. David at reception was super helpful and awesome. I would book again

The daytime receptionist was normal, but the nightshift receptionist with cranky face was horrible, he didn't even say thank you when I checked out. I paid 5 euros as a deposit when I checked in, but it wasn't refunded when I checked out.