Safestay Barcelona Gothic

I’ve only given this place 1 star so I am able to share my groups awful experience with this place which claims to be welcoming accommodation. We were asked to leave at 9am after only 1 night of our 4 nights stay due to us being accused of breaking rules which we had not as when we arrived we asked to go over all the rules which were very clear and we followed. We did not argue when asked to leave we just wanted answers & clarity from the staff at the front desk who were very hostile with us and completely unprofessional and unhelpful It felt like a robbery by this place they got us to pay for our full stay and kicked us out after the first night with no sort of compensation or answers. Out of all the places I’ve stayed on a budget this by far ranks the worst by a fair margin. All we were offered was an email to make a complaint to, I’m yet to hear back and would be surprised if I did given the amount of care and consideration by this hostel. Please find a list below of all actions we found unacceptable. 1. The front desk had cleared out one of our beds of the belongings and denied it until handing over the belongings after 30min of discussions. 2. As they gave away one our beds we had to share a bed for the one night they gave us which I find completely unacceptable as we paid for a stay and we had to share a bed. 3. The amount of blatant lying by the staff at the front desk was shocking, no one would look us in the eye. It was always the managers the decision but the manager was nowhere to be found. 4. Refusal of refund. As a group of young travelers trying to save every penny we were left with the loss of significant funds and left trying to find a hostel on ridiculously short notice. In conclusion I would stay far away from this hostel as it’s not worth it. We had read some of the negative reviews prior and thought I’m sure it will be fine no they were completely correct. In future I will be paying that little bit extra for a reliable hostel. I would love to hear from the hostel to get their take on this but I fear they will reply with that ‘’We’re really sad to hear about your experience with us please tell us how we could improve.’’ From what we experienced face to face they do not care for you or your safety.

Worst hostel experience - not worth the central location!! Thinking this would be perfect location, I booked. What a mistake! The dorm is a freezer, the beds are super creaky, the lights come on automatically, I slept 1 night out of 5 here - I have never had so many sleepless nights in a row. People are not friendly - no smiling - no social activities organised - awful for solo travellers! The staff are pretty unhelpful and it’s just generally a very uncomfortable experience. Would highly not recommend if you wish to sleep and meet nice people.

The worst experience of my life in a hostel, I felt very unsafe, the whole place looks more like a dormitory than a place for backpackers and tourists. Someone started screaming in the middle of the night claiming they stole his phone while he was asleep and the staff was very unhelpful explaining he should have watched his stuff better. The AC was so strong I has to go and buy myself a blanket in the middle of July. You cannot really work in the common areas as there are no plugs in the terrace and there are just a few in the in front of the reception. Definitely not recommended for female solo travelers. I ended up transferring to another place after two nights because I couldn't stand it anymore