Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on May 14, 2026
Guest UserGreat location, the hotel itself is very beautiful. Furniture, decor. There were robes and even scales. Breakfast was wonderful, in a beautiful restaurant. Russian-speaking staff.
Show more
Price per night from:€67
Posted on May 31, 2025
STANISLAV
Отель не новый, но всё чисто и аккуратно. Расположен далековато от главных мест развлечений и ресторанов. В отеле есть ресторан на крыше и проводится дегустация напитко в подвальном помещении каждый день в 19:00. Если отель рассматривать только для переночевать и дальше на прогулки и развлечения, то цена соответствует качеству.
Show more
Price per night from:€32
Posted on Oct 26, 2025
Philip_Fung
When I first arrived in Georgia, the front desk was very friendly. I upgraded my suite when I checked in. The hotel restaurant has delicious traditional Georgian dishes, as well as local red wine. The charge is reasonable and the dining is comfortable.
Show more
Price per night from:€205
Posted on Jun 21, 2026
Guest UserВ гостевом доме тихо, уютно. Отличное расположение, рядом все основные достопримечательности, море, кафе, магазины, обменники валюты.
Show more
Price per night from:€28
Posted on Aug 20, 2025
Guest User
Absolutely delighted with our stay. The room was spacious and well-equipped with a fridge and microwave, which was great for preparing our own meals. The beach is just across the road, making the location incredibly convenient with excellent transport links, as there's a bus stop right outside the entrance.
Show more
Price per night from:€27
Posted on Feb 26, 2026|Deluxe King Room-Deluxe King Room
Saumyaleo31
We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations.
The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise.
Here were the key concerns:
1. Language & Service Gaps
For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated.
2. Inedible Food on Day 1
On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property.
3. Repeated WiFi Failures
Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication.
4. Shower Head Burst - No QC?
The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional.
5. Breakfast Quality Below Standard
The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated.
6. Room Service Delays
Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify.
Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property.
For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.
Show more
Price per night from:€232
Posted on Apr 22, 2024
geritch
Quite interesting place. It is a residential house where a whole 9th floor is located under the hotel. Sea in 2 minutes walk, also a nearby 24-hour supermarket, a large mall, a lot of restaurants. If you live in the rooms on the left side, you can see the sea, the west side.
Show more
Price per night from:€40
Posted on Jan 6, 2026
Guest User
Отель старый , но за свои деньги ОК’
Рядом церковь с колокольней. Поэтому с 8 утра каждые 15 минут бьют в колокола .
Матрас ужасный, продавленный по середине
Show more
Price per night from:€50
Posted on Jul 5, 2026
MartynenkoASThe hotel is a bit old and looks quite different from the photos, but that doesn't make it a bad place at all. A significant downside is that the spa and pool area weren't working. The hotel promotes itself as vintage and antique, which helps to mask its age well. We booked the cheapest room, but it had all the necessary amenities, even a veranda with a city view. The bed was large and comfortable, the bathroom had everything we needed, and the room was regularly stocked with water, tea, coffee, and a small kettle. The room itself was clean. The location is perfect, with all key attractions within walking distance, essentially right in the city center. I especially want to mention the beautiful dining hall and the varied breakfast; there was a wide selection, all the food was delicious, and it changed daily. Overall, I liked the hotel. It has its quirks, of course, but for the price, it's excellent and pleasant accommodation.
Show more
Price per night from:€43
Posted on Oct 13, 2022
Evgeny Kleinberg
Overall expectations
Show more
Price per night from:€34