Mercure Beijing Changan West

Mercure Beijing Changan West Reviews

Mercure Beijing Changan West

No.65 Fuxing Road, Haidian District, Beijing, 10036, ChinaView Hotel Details
Mercure Beijing Changan West
Mercure Beijing Changan WestMercure Beijing Changan WestMercure Beijing Changan West
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Mercure Beijing Changan West Guest Reviews

4.4/5
1706 review
Verified reviews
Location4.4
Amenities4.3
Service4.5
Cleanliness4.4
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All reviews(1706)
Positive reviews(1639)
Reviews with photos/video(152)
Convenient location(219)
Friendly front desk staff(149)
Large rooms(130)
Classy environment(121)
Easy to get around(120)
Delicious breakfast(115)
Perfect for business trips(45)
Close to metro(11)
Negative reviews(67)
Yuewen Gong
Superior Double Room
Stayed in Jan 2025
Family
1 review
4.2/5
Very Good
Posted on Mar 2, 2025
Generally I have a good experience with the hotel. It is very good breakfast and laundry service. People are nice and room is clean at regular time. 
Response from Property: Dear distinguished guest, you have chosen Mercure Beijing West Chang'an among many hotels. Thank you for your kindness. We hope that our considerate check-in service will make you feel the warmth of home. The warm accommodation environment and rich breakfast will give you a great value! I hope you will continue to like Mercure Beijing West Chang'an and look forward to another spark with you!
HALILI FATOS
Superior Double Room
Stayed in Jul 2024
Business travellers
31 review
5.0/5
Outstanding
Posted on Aug 11, 2024
Absolutely the hotel that I would always suggest to business travelers, good location, easy access to venues where you can eat and drink and also the staff is amazing
Response from Property: I am very pleased that you have chosen our hotel. Every time I receive a positive review, I feel very happy in my heart. We will continue to work hard and do better. I wish you a smooth work and a happy life.
KG Khoo
Deluxe Double Room
Stayed in Nov 2024
Business travellers
57 review
1.2/5
Posted on Jan 16, 2025
Not worth the monet.
Response from Property: 親愛的客官大人,您好呀!非常抱歉小美這次沒有給您一次完美體驗,入住期間有任何需求和反饋都是可以聯繫前台小夥伴為您解決,畢竟小美也是不希望您是帶着失望離開的!非常遺憾未能達到您的期望,請允許我們向您表達最誠摯的歉意。感謝您提出的寶貴意見,希望在不久的將來有機會為您奉上更好的服務。
Guest User
Standard Double Room
Stayed in Oct 2024
Other
1 review
5.0/5
Outstanding
Posted on Nov 11, 2024
very good👍🏻👍🏻👍🏻
Response from Property: 尊敬的貴賓您好:在眾多的酒店之中選擇我們北京西長安美居酒店,承蒙您的厚愛,願我們貼心的入住服務讓您感受到家的温暖。温馨的住宿環境和豐盛的早餐,願您有超值的享受!希望您能一如既往的喜歡北京西長安美居酒店,期待與您的再一次火花哦!
MrL23
Standard Double Room
Stayed in Mar 2025
Family
23 review
5.0/5
Outstanding
Posted on Apr 7, 2025
This is my second time staying at West Chang'an Mercure, and I feel very good. The environment and facilities are fine, the service attitude is also great, the room type was upgraded, and basically all the requirements were met. This is the most suitable hotel close to 301 Hospital, next to Wukesong, and downstairs is Jubaoyuan. The only drawback is that parking is charged, anyway, if I drive here, I will definitely not stay here.
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Response from Property: 有朋友同行是一種安慰,有朋友鼓勵是一種力量,有朋友幫助是一種温暖,有您的支持我們感到莫大的安慰,期待您的再次光臨!!!
Guest User
Standard Double Room
Stayed in Mar 2025
Family
3 review
5.0/5
Outstanding
Posted on Apr 6, 2025
The front desk service is very good. The hotel is very close to Wukesong, which is very convenient for watching concerts. I will go there again next time.
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Response from Property: 尊敬的賓客,在旅行中,每個人都希望有一段美好的回憶,在美居,温馨和個性化服務希望能給您留下一段美好的回憶,小美期待您的下次歸來~~~~祝君生活愉快
Anonymous User
Standard Double Room
Stayed in Feb 2025
Solo travellers
3 review
5.0/5
Outstanding
Posted on Mar 31, 2025
This trip was for Lin Zhixuan. The concert ended with a bang. It was the right choice to choose this place. It took only two minutes to walk to the hotel with excitement. When I checked in, the front desk Xiao Zhang was very nice, warm and polite. The room I chose was also what I needed, quiet and not at the end. Welcome fruit was also given. I was very satisfied with the accommodation experience. I will stay here again next time I watch a concert.
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Response from Property: Dear family, thank you for staying at Mercure Beijing West Changan! We are very happy to see your recognition of us. We have conveyed your praise to the relevant staff and we will welcome you with more thoughtful and enthusiastic service. I wish you a happy life, peace and joy!
Guest User
Standard Double Room
Stayed in Jan 2025
Other
4 review
5.0/5
Outstanding
Posted on Feb 16, 2025
Booked this hotel for a concert. Thanks to the front desk guy for upgrading my room and my friend's room. The overall experience was very good. The room was clean and the bed was just the right hardness. It was a lucky day and a lucky thing happened! I wish your business is prosperous!
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Response from Property: 親愛的家人,感謝您花費寶貴的時間給我們的反饋。非常高興知道您在酒店度過了美好的時光,感謝您對我們酒店的信任和喜愛。給您帶來難忘的回憶才是我們值得驕傲的地方。我們期待您的下一次光臨。
Guest User
Standard Double Room
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 4, 2025
The room is nice, clean and has no odor. The location is good, very close to Huaxi Wukesong, and convenient for shopping and sightseeing. The front desk, waiters and security guards are all very nice. I will come again next time.
Original TextTranslated by Google
Response from Property: 親愛的客官您好!感謝您對北京西長安美居酒店的信賴,更感謝您的不吝嗇誇獎與強烈的推薦!我們萬分榮幸能為您服務。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!
Guest User
Suite
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 4, 2025
The room is very spacious and clean. There is a special laundry room for free laundry. Water and drinks are free to drink. There are robots to deliver to your door. There is also a gym. The breakfast is very rich. Although it is a bit far from the central attractions, it is very comfortable to stay.
Original TextTranslated by Google
Response from Property: Thank you for such detailed comments and praise! Xiaomei is very happy to see your recognition and has shared your encouragement to us with her friends. In a bustling city, dreams and reality are intertwined. In your busy life, if you choose Mercure Beijing West Chang'an, we will do our best to satisfy you. Your trust and satisfaction are the driving force behind our progress. Thank you sincerely for your support!
Wuyujiawuyu
Suite
Stayed in Dec 2024
Business travellers
8 review
5.0/5
Outstanding
Posted on Jan 31, 2025
Clean and tidy, the house is very spacious, with complete facilities, a refrigerator, and very considerate preparation of welcome fruits and drinks. If you drive there, there are free parking tickets. It is also very quiet at night. There is also an authentic Niujie copper pot shabu-shabu downstairs. Good reviews
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Response from Property: Happiness is the appearance of flowers blooming, warmth is the direction of the sun, unconventional, just like you, just like Xiaomei's charm ~ Looking forward to your coming again ~
Xiangfeidefish
Deluxe Room (2 Beds)
Stayed in Nov 2024
Travel with friends
53 review
4.5/5
Great
Posted on Dec 19, 2024
Very strong sense of service! Next to Wukesong Stadium, the first choice for watching concerts. The free trail club is very nice Overall good, many restaurants around, convenient transportation and subway.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing to stay at our Mercure hotel and for giving us a high rating. The hotel brings guests a wonderful stay experience and fully demonstrates the Mercure brand standards. Your satisfaction is our greatest motivation to move forward. We sincerely look forward to your visit again and thank you very much for your support and love for the hotel!
Guest User
Standard Double Room
Stayed in Nov 2024
Solo travellers
16 review
4.0/5
Very Good
Posted on Dec 2, 2024
The hotel room facilities are a bit old, but the quality of the bedding is very good. The service attitude is still remarkable. When dealing with some minor problems, they can actively communicate and solve them, which is worth a thumbs up! The handsome guy at the front desk also gave me a bottle of warm water when I checked out, which is so warm for tourists traveling in winter. Let me talk about the geographical location. If you want to go to Wukesong to watch a concert, then Mercure should be the best choice. After watching Jessie J's concert in the evening, it takes only 2 minutes to walk to the hotel. It is so convenient.
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Response from Property: Dear guests, your satisfaction is our greatest comfort and reward. We have been committed to creating a warm and sweet home for our customers. Your comfort during your stay is also our highest pursuit. We look forward to seeing you next time.
Guest User
Superior Double Room
Stayed in Oct 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Dec 7, 2024
The design style of this hotel is French romantic. The accommodation is extremely comfortable, the rooms are clean and tidy, the facilities are complete, the service staff is warm and thoughtful, especially Xiao Song who took the initiative to help with the luggage. The security uncle is also very thoughtful and meticulous. There is a lot of food downstairs, which is great.
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Response from Property: Life is a series of encounters, all of which are fate. I hope that in the future journey, Meiju will spend wonderful time with you, watching the flowers bloom and fall, and the stars shining! !
Anonymous User
Suite
Stayed in Oct 2024
Solo travellers
72 review
2.7/5
Posted on Nov 18, 2024
There are no brand hotels around Wukesong, so I chose Mercure. After checking in, I found that the hotel has a certain history. The maintenance of the room facilities is really not very good. It feels like staying in a three-star hotel. The shower water is only warm water when it is adjusted to the hottest temperature. It is not hot enough for taking a shower in winter. The clock on the bedside is ridiculously wrong. It is recommended that the housekeeping department take the maintenance of the room more seriously.
Original TextTranslated by Google
6/7
Response from Property: Dear guest, it is my great honor to serve you. At the same time, thank you for your valuable suggestions. We are fully aware that this is the greatest care and help for us. We will seriously study and solve it to provide you with a more comfortable and warm stay experience. The entire hotel staff is looking forward to seeing you again!