Gefinor Rotana - Photo Gallery

Response from Property: Dear Mr. Webber, Thank you for your kind words. We’re delighted to be your “Home Away from Home” in Beirut and that you enjoy our warm service, room upgrades, and dining experiences. We appreciate your feedback on our new Turn Down Service and are thrilled you consider us the best five-star hotel in Beirut. We look forward to welcoming you back soon. Best regards, Samer AbouAleiwi General manager

Response from Property: Dear Mr. Jim, Thank you for choosing Gefinor Rotana Hotel Beirut for your recent stay, and for sharing your feedback with us. We are thrilled to learn that you found our hotel to be a perfect choice for travelers, with its great location, spacious and comfortable rooms, and helpful staff. We take pride in offering a convenient location that allows our guests to explore popular attractions like Hamra, Cornice, Zaituna bay, and the downtown area within walking distance. We're delighted that you enjoyed the view from your room on the 7th floor and appreciated the unique atmosphere of our hotel. Your kind words about our staff's kindness and helpfulness are truly appreciated. We strive to provide exceptional service, and it's rewarding to know that our team's efforts made your stay even more enjoyable. Regarding your feedback on the breakfast, we apologize for not meeting your expectations fully. We value your input, and we will definitely take your comments into consideration to improve our breakfast offerings and ensure they meet the standards you would expect from a 5-star hotel. Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back to Gefinor Rotana Hotel Beirut in the future for an even more delightful stay. Warm regards, Samer AbouAleiwi

Response from Property: Dear esteemed guest, Thank you for choosing to stay at the Gefinor Rotana Hotel in Beirut and for sharing your exceptional feedback with us. We are truly honored to be considered one of the top five-star hotels in Beirut based on your experience. We are delighted to know that your journey with us started smoothly from the moment you made your reservation through our efficient and user-friendly website. It is our goal to provide a seamless and convenient booking process for our guests. We are thrilled to hear that you received a warm greeting from our doorman upon your arrival, which set a positive tone for your stay. The personal welcome from our front desk manager further reflects our commitment to providing personalized and attentive service. We are pleased that the check-in process was fast and efficient, and we are especially glad to hear that you were upgraded to a sea-facing suite with a large balcony. It is our pleasure to make our guests feel special and offer them a comfortable and luxurious experience. The fact that we were aware of your wife's early departure and arranged for our complementary car service to the airport shows our dedication to anticipating our guests' needs and ensuring a hassle-free experience. We are glad that this gesture was appreciated and made your stay even more enjoyable. We take pride in our attention to detail, and it warms our hearts to know that the special touches in your suite, such as the fruit basket, Arabic sweets, Lebanese Red Wine, and personal welcome note, made a difference in your stay. We are thrilled that you found the suite spacious and the balcony provided a beautiful view of the city and the Mediterranean Sea. It is also wonderful to hear that you had access to our Executive Lounge and enjoyed the privileges it offers. Your exploration of the famous Clemenceau Street and the Hamra district is well appreciated, as our central location provides easy access to the vibrant shopping areas of Beirut. We are pleased to hear that you had a comfortable sleep on our very comfortable beds, ensuring a restful experience for you and your wife. We are glad that your wife's car was waiting for her on time, and that you had a fantastic breakfast at the Olive Garden Restaurant before a fast and efficient check-out process. We sincerely appreciate your glowing recommendation and your trust in our hotel. We are delighted to hear that you are already planning your return within the next several weeks. We assure you that we will continue to strive for excellence and provide you with another exceptional stay. Thank you once again for your kind words and for choosing the Gefinor Rotana Hotel. We eagerly await your return and the opportunity to create more wonderful memories for you. Should you have any further comments or requests, please do not hesitate to share them with us. Warm regards, Samer Abou Aleiwi