Margaritaville Island Reserve Riviera Cancun by Karisma

Guests appreciate the fantastic facilities and beautiful rooms. The accommodation's cleanliness is consistently praised. However, there are no disadvantages mentioned in the reviews.

This was our 6th visit in last couple years, and our last. Too many little Changes and issues that now stacked up make this very average stay. Whether be the limited items in joes merchant (no more American candies and chips, no Diet Coke just less). Or when Rita’s had no steak shrimp or fish, or the BBQ prime cuts steak night that never occurred and no one had a clue when asked and showed their app promo as to why. The garbage left on top of a can on the beach for an entire day, or the lack of servers taking drinks orders but had 6 ladies selling massages. My room service order of ham turkey club that arrived as ham and fried egg, and less room service options (no drinks like sodas). Changed beer distributor so lost Tecate beer. Each item not a huge deal just too many that we won’t come back. And 6 visits no staff seemed to care, most looked Away when passing. As if a new owner manager is in place and not for the better. If they maintain this I would hope the rates would drop as what is now offered and delivered is below what they lost the rooms for. Adding one image to show again little thing as on website menu they cannot even spell lobster properly (lonster).

It was a blast!!! The resort is beautiful and the staff is so nice and welcoming