Moon Palace Cancun - All Inclusive
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Benito Juarez

Moon Palace Cancun - All Inclusive

Health Protected
#2 of Premium Hotels in Benito Juarez
Carretera Cancun-Chetumal Km 340, Benito Juarez, Quintana Roo 77500, Mexico
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Located in Cancun, Moon Palace Cancún - All Inclusive is by the ocean, a 4-minute drive from Moon Palace Golf Club and 14 minutes from Riviera Cancun Golf Resort. This all-inclusive property is 9.9 mi (16 km) from Delfines Beach and 11.1 mi (17.8 km) from El Rey Ruins.Show More
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hotel overview picture
4/5Very Good·Cleanliness: 4.0
All 102 Reviews
Amenities
Golf CourseOutdoor Swimming PoolExclusive Beach AreaBeach VolleyballDivingSnorkelingHot SpringSaunaSpaFitness Room
All Amenities
Surroundings
Airport: Cancún International Airport
(12.2 km)
Landmarks: Moon Palace Cancun - All Inclusive Resort
(<100m)
Landmarks: Moon Palace Pro Shop
(1.2 km)
Map

Rooms

Guest Reviews

Trending Questions

Policies

Services & Amenities

Superior Deluxe Resort Room
1

Superior Deluxe Resort Room

1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Details
Check Availability
Swim up suite
4

Swim up suite

1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Details
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Concierge Level Room
6

Concierge Level Room

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Details
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Superior Deluxe Room with  oceanFront
3

Superior Deluxe Room with oceanFront

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Details
Check Availability
Superior Two Bedroom Presidential Suite Ocean View-Kids&Teens Free
5

Superior Two Bedroom Presidential Suite Ocean View-Kids&Teens Free

Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Details
Check Availability
Superior Governor One Bedroom Suite Ocean View-King Size Bed
6

Superior Governor One Bedroom Suite Ocean View-King Size Bed

1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Details
Check Availability
Superior Deluxe Room with Ocean View
9

Superior Deluxe Room with Ocean View

1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Details
Check Availability
Superior Honeymoon Suite
6

Superior Honeymoon Suite

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Details
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Superior Two Bedroom Presidential Suite Golf Course-Kids&Teens Free
4

Superior Two Bedroom Presidential Suite Golf Course-Kids&Teens Free

Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Details
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Governor Suite

Governor Suite

1 King bed
89.9m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Details
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Junior Suite with Golf
8

Junior Suite with Golf

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Details
Check Availability
Swim up suite 1 King bed
3

Swim up suite 1 King bed

1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Details
Check Availability
Superior Family Suite Garden View
12

Superior Family Suite Garden View

Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Details
Check Availability
Superior Deluxe Room with Garden View
11

Superior Deluxe Room with Garden View

1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Minibar
Room Details
Check Availability
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Guest Reviews(102)

4/5
Very Good
Verified Reviews
  • Cleanliness4
  • Amenities4
  • Location4
  • Service4
Guest User
October 10, 2022
Great resort and close to the airport. Nice swimming pool and i like the cocktails. It is close to the beach.
장은석
March 22, 2024
It is the best place for a vacation with family.
Original TextTranslation provided by Google
Shane
January 24, 2024
Moon had the best check-in experience I've ever experienced. We got here around 1030 am and our room was ready. The luggage checker
Jack
January 23, 2024
Waited for my room my room is infested with bugs There is mold all over the room there’s a terrible smell the toilet is constantly running making a noise waited on hold for 1 hr for a representative to pick up and said he will call me back wich he never did you guys should be embarrassed to represent this hotel
Nicole
January 23, 2024
Wouldn’t recommend!! There’s far nicer resorts for similar pricing in the area. It’s very noisy around the rooms. The beach is small, crowded and murky, not Caribbean Sea. The food is mediocre at best and the alcohol is bottom shelf watered down. The servers at the bars and restaurants are phenomenally nice, however the other staff is terribly rude. We had a number of problems that no one took responsibility for and we were sent in circles from department to department. An absolute waste of time and they’re all employed by the same place so why can’t someone solve it. Trying to leave today we had already checked out, but the bell boy in front was incredibly rude telling us we needed a particular piece of paper that wasn’t given to us. He physically wouldn’t let us leave and was very aggressive. Another prolonged wait and nearly missing our transport to the airport we finally we allowed to leave.
ENRIQUETA
January 17, 2024
I won’t recommend unless they do something about the bed bug bites. Otherwise everything but the buffet was good. Buffet was terrible.
Karthik Nageswaran
January 14, 2024
VIP access benefits (free upgrade, late checkout etc.) were not available. Dining options were great but not easy to book.
Pranjal
January 12, 2024
Overall it was a good stay however some restaurants required reservations which was not available for entire 4 night of our stay. We were not able to upgrades room either although we were vip members.
Jessica
January 10, 2024
So much to do, very friendly and fun staff, great entertainment, many options for dining both formal and casual. Extra touches for the kids

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

To check-in, contact the property in advance

Child Policies
Children can stay in some rooms of this hotel.
Children between 0 and 17 years old can stay for free if no extra bed is needed.

Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
TypeAmerican, Continental
StyleA la carte, Buffet
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

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Health Protected

Clean
  • 4/5
Cleaning & disinfecting
  • Rooms are disinfected between stays

Property Description

  • Number of Rooms: 1116
Located in Cancun, Moon Palace Cancún - All Inclusive is by the ocean, a 4-minute drive from Moon Palace Golf Club and 14 minutes from Riviera Cancun Golf Resort. This all-inclusive property is 9.9 mi (16 km) from Delfines Beach and 11.1 mi (17.8 km) from El Rey Ruins.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 7 outdoor swimming pools. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Asian cuisine at Momo Teppanyaki, one of the property's 16 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Mingle with other guests at the complimentary reception, held daily. Wind down with a drink at one of the 11 bars/lounges or 9 swim-up bars. A complimentary buffet breakfast is served daily from 6:00 AM to 11:00 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Make yourself at home in one of the 2036 air-conditioned rooms featuring indoor private spa tubs and Smart televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.

Services & Amenities

Outdoor Swimming Pool
Hot Spring
Spa
Fitness Room
Bar
Billiards Room
Restaurant
Meeting Room
Multi-Function Room
Children's Playground
Kids' Club
Restaurant
Restaurant
No additional info available
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Frequently Asked Questions

How much does it cost to stay at Moon Palace Cancun - All Inclusive?

Prices at Moon Palace Cancun - All Inclusive are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

What is the closest airport to Moon Palace Cancun - All Inclusive?

The closest airport is Cancún International Airport. It is 12.2 km from the hotel and approximately a 17minutes journey by taxi.

What are the check-in and check-out times at Moon Palace Cancun - All Inclusive?

The check-in time is after 15:00 and the check-out time is before 12:00.

Does Moon Palace Cancun - All Inclusive provide airport transfer services?

Yes, Moon Palace Cancun - All Inclusive provides airport transfer services.

What amenities and services does Moon Palace Cancun - All Inclusive have?

Moon Palace Cancun - All Inclusive has the following amenities and services: Outdoor Swimming Pool, Golf Course, Exclusive Beach Area.

Does Moon Palace Cancun - All Inclusive have a swimming pool?

Yes, Moon Palace Cancun - All Inclusive has a pool. Pool type: Outdoor Swimming Pool.

Does Moon Palace Cancun - All Inclusive have fitness amenities?

Yes, Moon Palace Cancun - All Inclusive has fitness amenities.

Does Moon Palace Cancun - All Inclusive provide Wi-Fi?

Yes, the hotel provides Wi-Fi.

Does Moon Palace Cancun - All Inclusive have non-smoking rooms?

Yes, Moon Palace Cancun - All Inclusive has non-smoking rooms. Please view the hotel listing for details.

Does Moon Palace Cancun - All Inclusive provide breakfast?

Yes, Moon Palace Cancun - All Inclusive provides breakfast.

About This Property

Nearest AirportCancún International Airport
Distance to Airport12.23KM
Average Price FromGBP974
Hotel Star Rating5