Wyndham Grand Tongren Downtown Hotel is the first international luxury brand Hotel in Tongren city. It belongs to Wyndham Hotels & Resorts Group, the world's largest Hotel management company, with more than 9,200 hotels across nearly 90 countries and regions in six continents. The group owns 22 iconic hotel brands include the Wyndham Grand, Wyndham, Wyndham Garden, Ramada, Microtel , Days Inn, Super 8 and Howard Johnson, among which the Wyndham Grand collection is a shining star in the Wyndham family of brands. The hotel is located in Tongren city, known as the pure land of Brahma, with excellent geographical location and convenient transportation. It is only 5 minutes' drive from The Tongren South Highway Tollgate , 10 minutes' drive from the famous tourist attraction Tongren Ancient City, and 45 minutes' drive from the 5A national scenic spot Fanjing Mountain. It is the first choice for tourists and businessmen to enter and exit Tongren. The hotel has 205 comfortable guest rooms and suites. Two restaurants with different themes offer a wide variety of cuisines and quality service, bringing you the ultimate enjoyment. More than 2000 square meters of conference and banquet space is equipped with advanced audio-visual media technology, professional banquet team pays attention to every detail, to ensure that your event runs perfectly. The gym, swimming pool, KTV on the fifth floor SPA on the tenth floor will bring you total relaxation during your stay with us.
"Honest review about my two-day stay. I'm hoping to see some improvements.
Customer Service: Poor. Unresponsive to requests, lacking in providing assistance. Not courteous, which is expected of a hotel staff.
Staff: Unaccommodating, often responding with “No” rather than seeking solutions or alternatives.
Hotel Room: Good. The automatic toilet feature was a highlight.
Cleanliness: Good, but there is potential for improvement.
Amenities: Good.
Location: Good.
Value for Money: Acceptable for a 4-5 star hotel, but the value is diminished by the subpar service. Improvements in customer service and satisfaction are necessary to justify the cost.
Overall Experience: Unsatisfactory, especially compared to my other stays at Wyndham hotels. This particular experience did not meet the standards expected from the Wyndham brand, leading to disappointment."