CCleberton SoaresThe hotel has been very well-ready to our expectations. wide and comfortable rooms. All clean corridors. Staff are exceptional! You need to improve the process and check-in space, as well as the breakfast area seemed small for the hotel size, but I would certainly host again.
MMaysa SampaioThe trip website uses photos of another hotel and mixes the wave hotel photos with the water hotel (in front), revealing total disrespect for the client, because they are totally different locations and services.
GGuest UserO hotel é agradável, a recepcionista é extremamente simpática e atenciosa. O café da manhã não é dos melhores, frutas vezes e todos os pães tem o mesmo sabor, o que salva é a Gerusa com suas tapiocas maravilhosas. A piscina é maravilhosa.
MMichael deeeThe hotel was very clean, but there were a few things that made it from good to average . 2 things stuck out,1st was the sensor to turn on and off the ac was hanging in a weird location, so at first it took me a few minutes to turn on and off the ac.it was annoying. The second was a very thin door between my room and the room next to mine, I could here the neighbors very clearly, which wasn't there fault, just a thin door. Every thing else was great, customer service, breakfast, location, and great value.
GGuest UserThen the quality of the establishment as the attention of all the staff very good breakfast excellent reception and all the staff very careful are of congratulations .
The only thing I do is we know that the development is not for and the acceptance for electric car is growing every day that passes would be good the hotel coordinators think to do is improved putting points for load on cars in the garage is simply a take of 10 or 20A.
But the staff got a point for loading my car thanks to everyone.
GGuest UserHotel with large divisions, but with a service that is far below a four-star.
One of the air conditioned was particularly noisy and the clothes is a typical open structure of a hostel.
As regards the service, it was necessary to ask three times in different days at the reception to have a drink in the room, because of the first two times they said they would take and never took. The next day they provided one the cleaning staff took!
Speaking on cleaning, one day they did not clean, and had to ask for it, and another day they cleaned, but left no bath towels.
Too many failures for a alleged four stars in 5 nights of stay.
At breakfast, not all dishes/food are identified, which makes a tourist who doesn't know the local gastronomy know what is available.
Nordestine sympathy is welcome, but does not replace training and organization.
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