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9.3/10
Great
GGuest UserThe hotel isn't too far from the airport, and they offer a free shuttle service that takes about 10-15 minutes to get back to the hotel. The front desk staff were very professional and efficient! What I loved most was the self-service coffee bar in the lobby where you could get coffee or hot water, and there was a great selection of tea bags next to it! Having hot water available is a lifesaver for Chinese travelers!
GGuest UserFive-star amenities, overall pretty good, I slept comfortably. The only thing is there were no toothbrushes; mouthwash was provided instead. There are quite a few rooms, and it's generally quiet. The key highlight is its proximity to the airport, making it super convenient to get to T3.
GGuest UserIt was a nice comfortable room but the hotel was a let down for us. First we needed to wait for 15 minutes for a check in with a small child in our arms at night, because there was only one receptionist who was also working as a cashier to a shop in the hotel and just prioritised the people leaving the shop instead of the coming guests. The thought of combining a receptionist and a cashier being a good idea is beyond me. The swimming pool was another let down. We booked it for the slide but in the pool we learnt our almost 5 years old daughter is too small for the slide. We offered we could slide with her, but it was also not allowed. We complained and literally nothing was suggested as a solution. Not even an apology. The posters for the slides are very misleading and when booking there was no information clearly visible that there are such restrictions for the slide, that is so eagerly advertised. All in all, this was the worst stay we have had for a while due to the incredibly poor service.
MMister StephenI really enjoyed my stay here so extended it for another day. This hotel has great front desk staff that answer all questions and put me at ease. It has the perfect location for a quick exit, being beside the airport. The restaurant food is delicious. The room I stayed in was clean with airport views. It was quiet and extremely effective at keeping the light out for a great sleep.
JJemelWe were very disappointed with our recent stay from April 27–28. Upon checkout on Monday morning, the receptionist, Arshiya, did not greet us or show any signs of friendliness. When I asked a few questions before leaving, her responses were curt and came across as rude—she didn’t smile or make any effort to be welcoming. We’ve stayed at many hotels across the U.S., and this was by far the coldest reception we’ve experienced. We expected a higher standard of hospitality, especially in Canada, where friendliness is something the country is known for.
The room itself was okay, but there was a strange odor that made our stay less comfortable.
The wifi might seems have a problem too.
On a positive note, the food was excellent—fresh and well-prepared—and the person who greeted us during the meal was warm and welcoming. Their kindness really stood out and helped improve our experience.
I would recommend providing Arshiya with additional customer service training to ensure she can offer the level of hospitality that guests expect and that will enhance the overall quality of your business.
GGuest UserMy stay was good for my husband and I. However only at check out was I informed we were over charged ( the front desk insisted we were booked for another night) I was delayed for 30 minutes trying to sort it out until I told the guy at the desk I had to go because I was becoming late for my flight, so he said he would sort it out and call me. He called about 30 minutes after to say it was sorted out and a refund will be issued To my credit card. I was also sent the receipt showing the refund. A week after a refund was sent to my card and then withdrawn from my card on the same day. It was less than the amount on the receipt and to date nothing has been refunded. Not has the hotel contacted me to explain what is on.
HHNQ20061129I chose this place because I had an early flight the next morning. The room wasn't huge but was decent, the bedding was comfortable, and there was a fridge but no microwave. The male Korean staff member at the front desk was incredibly rude. He had a cold expression the entire time, as if everyone owed him something, and was very unfriendly towards Chinese people. My daughter's flight was canceled, so I was at the front desk trying to communicate with him, asking him to write down the location for the pickup car. He was very reluctant and pulled out a long sheet of text for me to take a picture of and send to my daughter. I asked him to just write the location, and again, he was very unwilling, just scribbled on the paper. I used a translation app, and he said something about needing to speak English if I came to Canada, all with a straight face and a bad tone! It was infuriating. Later, my daughter found the manager, who reprimanded the Korean staff member. Both the manager and the female staff at the front desk were very warm and helpful, especially the manager, who enthusiastically helped me sort everything out and arranged the room, which allowed me to go to the airport with peace of mind. That male Korean front desk staff member is completely unfit for his position.
MMonick MaeThe room is clean.Beddings are comfortable.
Washroom is clean too. All the lights are in mood for a complete resting.The place is not noisy,you can have a relaxing rest before going to a long flight. The additional service of wake-up call is on point.
Ms Rose in the lobby assisted us in check-in with all the information we needed.She is so accommodating.
The free shuttle to airport is an add point too.Our driver is very helpful and always smiling.
YYanyunAn 8-minute shuttle bus ride from the airport, serving both T1 and T3. You need to call the front desk to book, and it runs every half hour.
Check-in is not until 4 PM!
No disposable toiletries whatsoever, just soap, tissues, and towels.
The environment is decent, but there's no elevator, so you have to carry your luggage up to the second floor.
Free breakfast is available from 6 AM to 9:30 AM.
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