Featured facilities: Parking, Laundry Service (On-Site)
Great
105 reviews
9.0/10
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8.9/10
Very Good
Lovely location near the riverwalk. Beautiful old restored historic buildings. Each building combined has all the amenities you would, but due to keeping the historic buildings y’know historic none of them are attached and it’s HOT in the the Savannah in the summer. The elevators were broke for two of the fours days I was there and they kept encouraging me to walk up six flights of stairs. A few times I had to ask if someone could let me use the staff elevator as it wasn’t suggested as an option. To get down, I had to call the front desk (quite busy understandably) or go down six flights of stairs. Might’ve been better for someone whose knee wasn’t messed up. The decoration was lovely and the food at the restaurants was good. I was surprised the breakfast vouchers did not cover a full breakfast no matter what or where you ate, but maybe that’s normal for this type of hotel? I don’t often splurge on such a nice hotel.
GGuest UserWe booked the trip on Trip.com, prepaying. Hilton Garden Inn Savannah Historic District charged us twice. We live in Florida. As soon as I realized this. I sent receipts and screenshots. I’ve been getting the run around from management for the past 4 days..Still no refund. Still no response from the different managers we’ve been told to call back to speak to..Keep calling back to see if he/ she is in.(Paul Komanecky or Lindsey Davis) We are very disappointed with the lack of customer service from management. We just want our money. The hotel was indeed paid twice…Is this normal?
The hotel was centrally located with a walking distance of 10 min from the riverwalk and 15 min from Forsyth Park. The hotel offered parking on their property for $30, but the side streets close by were free. Specifically, West Harris and West Charlton Streets were free all day for parking. The room was clean, quiet and comfortable. The process for checking in and out were easy. Overall, the hotel was a decent value for the price ($100/night).
GGuest UserThe hallway of the floor smelled very badly. My kids had to cover their noses. The breakfast was the worst I have experienced at an Embassy Suites. The dining room was dirty, there was barely any offerings, no yogurt, no bagels, no ice, no coffee, etc. It was a very poor breakfast. The front desk was not very friendly. I asked how to get to downtown Savannah, and they said they had no idea. My room had no blankets or pillows for the sofa bed, so I called the front desk. They made me go down at midnight to pick up the blanket and pillows. Overall, one of the poorest Embassy Suites we have stayed at.
MMatt SteinbergerThe room was a great size. Had a seperate couch/tv desk viewing area and a private back bedroom. The only concern was clear mildew/mold issues that went unchecked for what I assume weeks or months. I asked to swap rooms and was promptly switched to another room. Better, but still not completely mold free. It’s a humid environment, but I wouldn’t even sleep in my own house if it got that bad.
I don’t know if the hotel will make changes but clearly look out for mold in your room if you stay here
The room is clean and comfortable, a little small, but it's acceptable in the city. It's not far from the riverside scenic spot, just a 5-minute walk away. It's very close to the famous university SCAD, so it's suitable for all kinds of check-ins.
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