Pullman Brussels Centre Midi

The staff very helpful.. Location very good.. Next the eurostar and train station.. Hotel security very good.. Many shop near the hotel..

Hotel was in a good location and easy to get anywhere by train as it's next to the station. It says spa, but there is only a sauna and gym nothing else.

Hotel is located just next to the Midi train station, where you could enter it by the side door located near to Haagen Daaz in the station. As we arrived too early, we weren't allowed to check in hence we put the luggage at the concierge. When we returned to collect our luggage around 8pm after check in, we were shocked to find out that we need to locate our own luggages from 3 different storage room 🙄 Then, what was the luggage tag given to us served as? I find this super tedious tbh! Apart from this small hiccup, the rest of the stay was okay. However, there is no room slipper, toothbrush & toothpaste being provided in the room. Personally I find that both the mattress & pillows need to be replaced as they're too soft & thus I woke up with sore back.

1st room given - aircon was broken and door cannot lock 2nd room given, no aircon 3rd room given was an upgraded one but the aircon was spoilt and broken. 1 supervisor and 1 lady staff on duty were really unhelpful and kept saying aircon was turned on etc. But 1 staff Andy, is VERY helpful. He recommended to move to another hotel nearby and request for a refund. Will write to the manager or director. I will never come here again. They should change their attitude and technician staff or do a retrain. Overheard a few guests complain the aircon was not cold too.

The hotel is located inside the train station Brussels midi/sud, which is convenient for public transport. It is about 15 min walking from the city center. It should be a 4-star hotel, but it seems like it has not been renovated for a long time. Although it still looks nice, there are some stains on the carpet. The service was not very good. I called the housekeeping three times for coffee and tea. Furthermore, the reception could not find staples for the receipt. The menu at the restaurant is very limited.

The hotel was stunning and in a very good location, literally 5 min walk till Metro and 1 min walk from train station (Eurostar trains). The room was nice and clean, but the air-conditioner wasn't working, and the mini bar was empty. Good breakfast as well, good range to choose from.