Divan Bursa

Divan Bursa Reviews

Divan Bursa

Kukurtlu Mah. Dr. Rustu Burlu Cad. No: 11, Bursa, 16080, TürkiyeView Hotel Details
Divan Bursa
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Divan Bursa Guest Reviews

4.5/5
Great
81 review
Verified reviews
Location4.6
Amenities4.3
Service4.6
Cleanliness4.6
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All reviews(81)
Positive reviews(80)
Reviews with photos/video(13)
Awesome stay(17)
Clean and tidy(16)
Great service(12)
Great location(12)
Delicious breakfast(5)
Negative reviews(1)
Saif R. Al Rawi
Superior Twin Room With Garden View
Stayed in Dec 2024
Business travellers
5 review
5.0/5
Outstanding
Posted on Jan 14, 2025
It was a nice stay , a clean and quiet rooms A very kind and friendly lady at the reception names nur Recommended
Response from Property: Dear Mr. Saif, Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay and found the rooms clean and quiet. We also appreciate your lovely words about Nur at the reception. She will be thrilled to hear your compliments. We hope to welcome you again in the future. Best Regards
Guest User
Superior Double Room With Garden View
Stayed in Aug 2024
Family
4 review
2.0/5
Posted on Oct 27, 2024
Parking the car was a total disaster. If you don't give your car to the staff (vale), which of course needs money for this service, you need to park the car in the car park by yourself. That is still fine. However, they don't allow you to use the shortcut within the building to reach your room. Instead, you have to walk back around the hotel and go to the main gate again. Instead, they could adjust this gate to guests very easily. The real scary thing happened after I still decided to park it myself. 1) I parked it, and the staff member who gave all this info in the hotel reception came to the garage with his special shortcut and told me that I should park somewhere away, which was watery, and it was easy to see the leakage from the ceilings. By the way, it was a wedding car.. Imagine I am still trying to protect the car with the flowers on it. 2) Anyway, I didn't want any problems with this special night. I accepted it. I parked it at the place he suggested. Then a security officer came and told me I could not park there, that it belonged elsewhere, etc. I was shocked. 3) I tried to explain the situation. Then I parked the car in this very small, weird parking area. 4) As I was leaving the car, the same hotel staff member came with a very posh car to park and yelled at me, 'Why did you park here, etc.?' 5) I did my best to explain.. Imagine I am still in my wedding suit with a wedding car. LUCKILY, he said, 'Ok, fine!' and he tried to look for somewhere to park. And I walked back around the hotel at night. It was the worst possible experience I can imagine. Thanks for that..
Response from Property: Burak Bey Merhaba, Thank you for sharing your detailed feedback regarding your experience with parking at our hotel. I sincerely apologize for the challenges you faced during your stay, especially on such a special occasion. I understand how frustrating it must have been to navigate the parking situation, especially with a wedding car. Your comments about the accessibility of the parking area and the communication from our staff are concerning, and I assure you that we will address these issues with our team to improve the experience for future guests.We aim to provide exceptional service, and it’s clear we fell short in this instance. Your feedback is invaluable in helping us enhance our operations and ensure that all guests have a seamless experience. I hope you will consider giving us another chance in the future. We would like to contact you regarding this matter at your convenience. We would love to provide you with the experience you deserve. Best Regards
Guest User
Superior Double Room With Garden View
Stayed in Apr 2024
Family
2 review
4.7/5
Amazing
Posted on Jun 4, 2024
The receptionist and staff were friendly and helpful, and they gave us good tips on how to get back to Istanbul when we were finished with this leg of our holiday.
Response from Property: Dear Guest ,Thank you for your comments on the hotel information. We would like to express our appreciation to you again with the warmth of Divan Family under the roof of Divan Bursa Hotel Sincerely Divan Bursa Hotel Management
Guest User
Superior Double Room With Garden View
Stayed in Mar 2024
Family
1 review
4.5/5
Great
Posted on May 1, 2024
The service was great and lovely stuff But Why you put alchool in the room for mini bar You need to pay Ok But with family and children room Its so bad I told reciption 2 times to remove it from room But they didnt remove from mini bar
Response from Property: Dear Waheed,Thank you for your comments on the hotel information. We would like to express our appreciation to you again with the warmth of Divan Family under the roof of Divan Bursa Hotel Sincerely Divan Bursa Hotel Management
FlorinM
Superior Double Room With Garden View
Stayed in May 2024
Business travellers
37 review
4.2/5
Very Good
Posted on Jun 26, 2024
Good location near to city center. Furniture a little bit outdated.
Response from Property: Dear Guest ,Thank you for your comments on the hotel information. We would like to express our appreciation to you again with the warmth of Divan Family under the roof of Divan Bursa Hotel Sincerely Divan Bursa Hotel Management
Anonymous User
Superior Double Room With Garden View
Stayed in Dec 2023
Family
18 review
4.5/5
Great
Posted on Jan 3, 2024
The Hotel is good, staff is okay, not special but overall is okay.
Response from Property: Dear Guest, First of all, we would thankful for your choice of choosing to stay at our Divan Hotel Bursa, on your trip to Bursa. We are thankful for your valuations that you have shared with us. Inside the roof of Divan Hotel Bursa with Divan Family warmness, we would gladly welcome you again. Kindest Regards, Divan Bursa Hotel Management
SULEYMAN
Superior Double Room With Garden View
Stayed in Dec 2023
Couples
4 review
4.0/5
Very Good
Posted on Jan 30, 2024
Nice! Clean,beautiful Good quality and good hospitality!
Response from Property: Dear Mr. Suleyman,First of all, we would thankful for your choice of choosing to stay at our Divan Bursa Hotel, on your trip to Bursa. Thank you for your comments on the hotel information. We would like to express our appreciation to you again with the warmth of Divan Family under the roof of Divan Bursa Hotel SincerelyDivan Bursa Hotel Management
fikri
Superior Double Room With Garden View
Stayed in Nov 2023
Family
1 review
5.0/5
Outstanding
Posted on Dec 27, 2023
It was great & worth it . Nice room
Response from Property: Dear Guest, First of all, we would thankful for your choice of choosing to stay at our Divan Hotel Bursa, on your trip to Bursa. We are thankful for your valuations that you have shared with us. Inside the roof of Divan Hotel Bursa with Divan Family warmness, we would gladly welcome you again. Kindest Regards, Divan Bursa Hotel Management
Guest User
Superior Double Room With City View
Stayed in Mar 2023
Couples
2 review
5.0/5
Outstanding
Posted on Apr 24, 2023
Overall we had a very nice stay and really liked the room with a large balcony.
Response from Property: Dear Guest, First of all, we would thankful for your choice of choosing to stay at our Divan Hotel Bursa, on your trip to Bursa. We are thankful for your valuations that you have shared with us. Inside the roof of Divan Hotel Bursa with Divan Family warmness, we would gladly welcome you again. Kindest Regards, Divan Bursa Hotel Management
Andy Chapman
Superior Double Room With Garden View
Stayed in Jan 2023
Solo travellers
13 review
5.0/5
Outstanding
Posted on Feb 26, 2023
Nice clean hotel with friendly helpful staff
Response from Property: Dear Guest, First of all, we would thankful for your choice of choosing to stay at our Divan Hotel Bursa, on your trip to Bursa. We are thankful for your valuations that you have shared with us. Inside the roof of Divan Hotel Bursa with Divan Family warmness, we would gladly welcome you again. Kindest Regards, Divan Bursa Hotel Management
Guest User
Superior Double Room With Garden View
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 3, 2025
Nice hotel, good location, suitable for families, helpful reception and also nice parking space. We parked our car and headed into the city by taxi, we did not think about traffic and parking. ***et was enjoyable. Thank you.
Original TextTranslated by Google
Response from Property: Değerli misafirimiz, nazik yorumlarınız için çok teşekkür ederiz. Otelimizin konumunu ve sunduğumuz olanakları beğenmenize çok sevindik. Park yeri imkânı sayesinde trafik ve park yeri gibi sıkıntılardan uzak kalıp rahatça şehri keşfetmeniz bizler için de mutluluk verici. Sizi tekrar ağırlamaktan büyük memnuniyet duyarız. Her zaman bekleriz.
Murat
Superior Double Room With Garden View
Stayed in Nov 2024
Couples
11 review
4.0/5
Very Good
Posted on Jan 11, 2025
The hotel is in a relatively good location, the staff is helpful and attentive, but the hotel should be renovated, and the parking lot is unfortunately a bit insufficient.
Original TextTranslated by Google
Response from Property: Hello Mr. Murat, Thank you for your feedback. We are glad that you were pleased with the location of our hotel and the helpful approach of our staff. It is very valuable for us that you shared your experiences during your stay. We are planning to make improvements in this area by taking into consideration your suggestion regarding the renovation of our hotel. We are also sorry for the trouble you experienced with the parking lot; we continue our work to develop a solution in this regard. We would be happy to welcome you again on your next stay. We would like to thank you once again for sharing your views with us and wish you healthy and enjoyable days. Best regards
Travel with the Neighbour
Superior Double Room With Garden View
Stayed in Nov 2024
Couples
15 review
5.0/5
Outstanding
Posted on Jan 10, 2025
The food and coffee are delicious. The staff is friendly and attentive. One of the best in Bursa 👍🏻
Original TextTranslated by Google
Response from Property: Merhabalar, Yemeklerimiz ve kahvemiz hakkındaki olumlu yorumlarınız için çok teşekkür ederiz. Ayrıca personelimizin güler yüzlü ve ilgili yaklaşımından memnun kaldığınızı duymak bizi çok mutlu etti. Sizlere hizmet vermek bizim için büyük bir keyif. Bursa’nın en iyilerinden biri olabilmek, misafirlerimizden aldığımız bu güzel geri bildirimlerle mümkün. Sizi yeniden ağırlamaktan büyük mutluluk duyarız. Tekrar görüşmek dileğiyle, sağlıklı ve mutlu günler dileriz. Saygılarımızla
Guest User
Superior Double Room With Garden View
Stayed in May 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jun 11, 2024
The service was very thoughtful, the guy was very enthusiastic, he changed us to a bigger room for free, the breakfast was also very delicious, highly recommended!
Original TextTranslated by Google
Response from Property: Dear Guest ,Thank you for your comments on the hotel information. We would like to express our appreciation to you again with the warmth of Divan Family under the roof of Divan Bursa Hotel Sincerely Divan Bursa Hotel Management
Guest User
Superior Double Room With Garden View
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 5, 2025
The location is perfect, the cleanliness is very good, the staff is friendly
Original TextTranslated by Google
Response from Property: Dear guest, thank you so much for your kind words! We’re thrilled to hear that you enjoyed our perfect location, cleanliness, and friendly staff. It was a pleasure having you stay with us, and we look forward to welcoming you again in the future. Best Regards