Hanoi Victor Gallery Hotel & Spa Reviews

This hotel is really bad. When we checked in, they told us that they had no rooms. They moved us to a new hotel of the same group opposite them, but they could only give you 3 rooms. We booked 1,000 rooms. I had no choice but to ask the guests to stay first. 3 rooms. He said that he had no choice but to refund the remaining rooms to Ctrip. We were guests who stayed from the 13th to the 15th and checked in after the 15th. There was a big problem with the room at that time. I told them that if we check in on the 16th, please give it to someone else. They also agreed to the room. Finally, they learned that the house prices nearby were very high that day. The new room had to be showered after guests checked in. There was no hot water. The guest thought it was too late and did not boil the water to wash it in the morning. There was no way to get up in the morning. Hot water should have been available after breakfast, but even the automatic water supply was cut off after getting up. I went down to the front desk and asked why there was no water. The front desk person replied that the water pipes in the new hotel were not repaired and they were being repaired and there was no way to supply water. The guest couldn't even brush his teeth and was scolded by the guest for more than 3 hours on the return flight. The hotel I stayed in was booked by you and I paid 2,665,000 Vietnamese dollars at the front desk. For the sake of Ctrip’s reputation, I hope you will stop cheating on this hotel. It has no business ethics.