Muong Thanh Luxury Nhat Le Hotel

Muong Thanh Luxury Nhat Le Hotel Reviews

Muong Thanh Luxury Nhat Le Hotel

121 Truong Phap, Hai Thanh, Dong Hoi, Quang Binh Province, VietnamView Hotel Details
Muong Thanh Luxury Nhat Le Hotel
Muong Thanh Luxury Nhat Le HotelMuong Thanh Luxury Nhat Le HotelMuong Thanh Luxury Nhat Le Hotel
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Guest Reviews of Muong Thanh Luxury Nhat Le Hotel

9.2/10
Great
50 review
Verified reviews
Location9.2
Amenities9.2
Service9.2
Cleanliness9.2
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Positive reviews(30)
Reviews with photos/video(9)
Negative reviews(2)
Guest User
Deluxe King Room
Stayed in Feb 2025
Family
23 review
10.0/10
Outstanding
Posted on Mar 18, 2025
Nice hotel, be careful on the price of the laundry.
Response from Property: Dear Sir/Maddam,Thank you so much for your reviewing us on Trip.com.We are pleased to know that you are happy and satisfied with our service.Your feedback has been shared among our entired team and surely it will keep motivating us to be more energetic and do our best everytime.We would like to serve you as our guest in the near future.Respectfully yours,Nguyen Sy Le ( Mr)General Manager
Phoebe Yen Vu
Deluxe Twin Room
Stayed in Mar 2025
Travel with friends
8 review
10.0/10
Outstanding
Posted on Apr 12, 2025
Everything good!! 👍👍👍👍
Response from Property: Dear Mr/Ms Phoebe Yen Vu, First of all, on behalf of the Board of Directors of Muong Thanh Luxury Nhat Le Hotel, we would like to express our deepest gratitude to you for trusting and choosing our hotel services. Your positive comments are truly appreciated and are a great motivation for our hotel to develop and improve the quality of our services. Once again, we are honored that you have chosen Muong Thanh Luxury Nhat Le Hotel and we are very pleased that we have the opportunity to welcome you again on your next vacation. Best regards! Mr Nguyen Sy Le Hotel Director
Deborah
Deluxe King Room
Stayed in Dec 2023
Couples
9 review
6.0/10
Posted on Jan 21, 2024
Hotel booked is a taxi and confirmed we could pay by card . In return the taxi said we can’t pay by card . The hotel didn’t replenish drinks in the mini bar and then tried to charge us for them . The pool is not in the hotel but in the hotel next door . No sun beds and when we found two there were no cushions so very hard. The staff were friendly though .
Response from Property: Dear Maddam!Thank you for taking your valuable time to share your experience during your recent hotel stay.We are very happy that you acknowledged the friendliness of the staff and sincerely apologize for the shortcomings that affected your vacation this time.We will work with relevant departments to find the cause and find solutions to overcome the problems you mentioned.We also thank you for acknowledging the friendliness of the hotel staff and this is our motivation in the journey of providing services.We hope to welcome you back to the hotel in the near future!Hotel Manager – Mr Cao Xuan Tien
tuanpham anh
Deluxe Twin Room
Stayed in Mar 2024
Family
18 review
10.0/10
Outstanding
Posted on May 13, 2024
perfect
Response from Property: Dear Mr Pham Tuan Anh, Thank you for your recent stay at Mường Thanh Luxury Nhật Lệ hotel!In the order to enhance our service, we’re constantly looking for guest feedback on how we can improve on your stay, and we appreciate you taking the time to give us your thoughts.We are proud of true Vietnamese hotel chain, so we love to hear that you enjoyed your stay. However, We will try more and more everyday to improve our services, and we can’t wait to host you again soon! Wish you all the best!Kind RegardsGeneral Manager – Mr Cao Xuan Tien
Van Hung
Deluxe Twin Room With Ocean View
Stayed in Mar 2025
Business travellers
5 review
10.0/10
Outstanding
Posted on Apr 9, 2025
Great, friendly reception, clean, will come back next time😊
Original TextTranslated by Google
Response from Property: Thân gửi Anh/Chị Van Hung, Trước tiên, xin chân thành cảm ơn Anh/Chị đã lựa chọn dịch vụ tại khách sạn cũng như có những phản hồi tốt về trải nghiệm nơi đây. Đánh giá và xếp hạng sao của Anh/Chị là nguồn động viên vô cùng to lớn đối với đội ngũ CBNV khách sạn Mường Thanh Luxury Nhật Lệ nhằm nâng cao chất lượng dịch vụ hơn nữa.Xin được chúc Anh/Chị và gia đình luôn mạnh khỏe, thành công và khách sạn rất mong muốn có dịp được đón Anh/Chị trở lại trong thời gian tới.Trân trọng cảm ơn,Giám đốc Khách sạn – Nguyễn Sỹ Lệ
HsiaochungWu
Deluxe Twin Room
Stayed in Dec 2023
Business travellers
85 review
2.0/10
Posted on Jan 17, 2024
On January 15th, I checked into the hotel in the evening. The female customer service officer on duty that night asked for a check-in deposit of 500,000 VND. She did not inform me in advance, but informed me that the deposit would be charged after seeing my foreigner ID. At 10:30 am on January 16th, without notice, the room attendant opened my door to check. At this time, I was greatly frightened. It was not the check-out time yet, and the room attendant could do whatever he wanted. Open my room? ? ? Such a hotel? ? ? Such a service? ? ? Such an employee? ? ? Such a female receptionist? ? ? Such a room attendant? ? ? Friends who read this review, please consider carefully when booking this hotel. Basic service is 0 points. Highest negative review. On January 15th, I checked into the hotel in the evening. The female customer service of the front desk on duty at the evening requested a deposit of 500,000 Vietnamese dong. At 10:30 a.m. on January 16, without notice, the room attendant opened my door without authorization to check. At this time, I was greatly frightened. This time has not yet arrived at the check-out time. Can the room attendant open my room casually? ? ? Such a hotel? ? ? such a service? ? ? Such employees? ? ? Such a female front desk? ? ? Such a room attendant? ? ? Friends who have seen this review, you must consider this hotel carefully. The basic service is 0 points. Highest review. Vào ngày 15 tháng 1, tôi nhận phòng khách sạn vào buổi tối. đặt cọc 500.000 đồng Việt Nam. Vào lúc 10:30 sáng ngày 16 tháng 1, không thông báo, nhân viên phòng mở cửa mà không được phép kiểm tra. phòng có thể mở phòng của tôi một cách tình cờ không? ? ? Một khách sạn như vậy? ? ? một dịch vụ như vậy? ? ? nhân viên như vậy? ? ? phòng như vậy? ? ? Bạn bè đã xem đánh giá này, bạn phải xem xét khách sạn này một cách cẩn thận. Dịch vụ cơ bản là 0 điểm. Đánh giá cao nhất.
Original TextTranslated by Google
Response from Property: Dear Sir,Thank you for your recent stay at our hotel!In the order to enhance our service, we’re constantly looking for guest feedback on how we can improve on your stay, and we appreciate you taking the time to give us your thoughts.We’re really sorry about the deposit for room service and the mistake of our housekeeping staff that you mentioned. We rechecked again and reminded our staff to make a better services. Again, Thanh You & Wish you healthy and if I can be of any further assistance please do let us know.We are looking forward to welcoming you back in near future. Kind RegardsHotel Manager - Mr Cao Xuan Tien
Mai Van Ha
Deluxe Twin Room With Ocean View
Stayed in Mar 2025
Family
1 review
6.0/10
Posted on May 3, 2025
The hotel room smells musty.
Original TextTranslated by Google
Response from Property: Dear Mr./Ms. Mai Van Ha, On behalf of all hotel staff, we would like to thank you for choosing to use our hotel services! In order to improve the quality of our services, we look forward to receiving your feedback. We also regret and apologize to you for some services that have not met your expectations. During the peak holiday season, we also hope that you will be generous and understanding. Once again, we would like to thank you for your comments and will try harder every day to bring good experiences to our customers. Wishing you and your family good health and safety! Best regards! Hotel Director - Mr. Nguyen Sy Le.
Guest User
Deluxe King Room With Ocean View
Stayed in Oct 2023
Solo travellers
25 review
9.5/10
Amazing
Posted on Nov 27, 2023
The environment is still good, but a bit old. Breakfast is the same as in all Mengqing hotels. There is a beach right at the door, where you can fish.
Original TextTranslated by Google
Response from Property: Dear Guest,What's a great starting point of a day by getting your commentThank you so much for your excellent review, we definitely pass on your kind review to entire employee, it such a great motivation to all the teamYour feedback is the highest compliment you could pay to us allWe look forward to being of service to you again when you back to Dong Hoi city Wish you all the best and stay healthy!Mr. Cao Xuan Tien - General Manager
Thiên Kim
Deluxe Twin Room
Stayed in Dec 2024
Family
1 review
10.0/10
Outstanding
Posted on Apr 3, 2025
Nice hotel, spacious, reasonable price
Original TextTranslated by Google
Response from Property: Thân gửi Anh/Chị, Trước tiên, xin chân thành cảm ơn Anh/Chị đã lựa chọn dịch vụ tại khách sạn cũng như có những phản hồi tốt về trải nghiệm nơi đây. Đánh giá và xếp hạng sao của Anh/Chị là nguồn động viên vô cùng to lớn đối với đội ngũ CBNV khách sạn Mường Thanh Luxury Nhật Lệ nhằm nâng cao chất lượng dịch vụ hơn nữa.Xin được chúc Anh/Chị và gia đình luôn mạnh khỏe, thành công và khách sạn rất mong muốn có dịp được đón Anh/Chị trở lại trong thời gian tới.Trân trọng cảm ơn,Giám đốc Khách sạn – Nguyễn Sỹ Lệ
BarcarOwen
Deluxe King Room With Ocean View
Stayed in Oct 2024
Business travellers
2 review
10.0/10
Outstanding
Posted on Nov 25, 2024
Good location, decent breakfast
Original TextTranslated by Google
Response from Property: Dear Mr/Ms BarcarOwen, Thank you so much for your reviewing us on Trip.com.We are pleased to know that you are happy and satisfied with our service.Your feedback has been shared among our entired team and surely it will keep motivating us to be more energetic and do our best everytime.We would like to serve you as our guest in the near future.Respectfully yours,Cao Xuan Tien ( Mr)General Manager
Nhung
Deluxe King Room
Stayed in May 2024
Family
2 review
10.0/10
Outstanding
Posted on Jun 11, 2024
The hotel is clean, beautiful and comfortable
Original TextTranslated by Google
Response from Property: Kính thưa Quý khách,Lời đầu tiên, xin thay mặt Ban Giám đốc khách sạn Mường Thanh Luxury Nhật Lệ gửi đến Quý khách lời cảm ơn sâu sắc nhất vì đã tin tưởng lựa chọn và sử dụng dịch vụ tại khách sạn chúng tôi.Những lời góp ý tích cực của Quý khách thật sự được đánh giá cao và là động lực to lớn giúp khách sạn chúng tôi ngày càng phát triển và hoàn thiện chất lượng dịch vụ ngày càng tốt hơn nữa.Một lần nữa, chúng tôi rất vinh dự vì Quý khách đã lựa chọn khách sạn Mường Thanh Luxury Nhật Lệ và thật hân hạnh khi chúng tôi lại có cơ hội được chào đón Quý khách trong kỳ nghỉ tiếp theo nhé.Trân trọng!Mr Cao Xuân TiếnGiám đốc khách sạn
THI THUY DUONG
Deluxe King Room With Ocean View
Stayed in May 2024
Family
1 review
10.0/10
Outstanding
Posted on Jun 19, 2024
Everything is very good, close to the sea
Original TextTranslated by Google
Response from Property: Mến chào bạn!Chân thành cảm ơn bạn đã lựa chọn lưu trú và giành những lời khen ngợi cho khách sạn Mường Thanh Luxury Nhật Lệ. Với chúng tôi, những lời khen này thực sự là niềm vui, động lực để chúng tôi làm tốt hơn công việc mỗi ngày.Hy vọng sẽ được đón tiếp bạn quay trở lại trong thời gian sớm nhất.Trân trọng!Mr Cao Xuân TiếnGiám đốc khách sạn
HAI HOA
Deluxe Twin Room
Stayed in Oct 2023
Family
5 review
9.5/10
Amazing
Posted on Dec 22, 2023
Friendly and enthusiastic worker The clean swimming pool is very enjoyable to experience
Original TextTranslated by Google
Response from Property: Dear Mr/Ms Hai Hoa, On behalf of all staff of Muong Thanh Luxury Nhat Le Hotel, we would like to thank you for choosing to stay at the hotel! In order to improve service quality, we look forward to receiving feedback from our customers and greatly appreciate your feedback and reviews about your recent vacation. Muong Thanh is proud to be a chain of guests. The largest purely Vietnamese hotel in Indochina, we are very happy to see that you had a pleasant stay at the hotel. This is also the belief and motivation for hotel staff on the journey to improve customer service quality. Once again, we sincerely thank you! We look forward to welcoming you at Muong Thanh Luxury Nhat Le Hotel in the near future. Sincerely!From: Cao Xuan Tien – Hotel Director
Guest User
Deluxe King Room
Stayed in Mar 2023
Business travellers
8 review
10.0/10
Outstanding
Posted on Jun 5, 2023
Super good, worth a visit
Original TextTranslated by Google
Response from Property: Warmest greetings from Muong Thanh Luxury Nhat Le Hotel! We are happy to hear that you enjoyed your stay. We are glad that we could satisfy your expectations. It is always our ambition to make your stay as pleasant and comfortable as possible. Thank you for your staying at Muong Thanh Luxury Nhat Le Hotel. Best regards
Guest User
Deluxe Twin Room
Stayed in Dec 2022
Business travellers
212 review
8.0/10
Very Good
Posted on Jan 29, 2023
The sea is in front of the hotel, the scenery is good
Original TextTranslated by Google
Response from Property: Dear Guest, Welcome to Muong Thanh Luxury Nhat Le Hotel Thank you for choosing Muong Thanh Nhat Le Hotel for your stay Your reviews are the motivation for us to further improve the quality of our services. Thank you for your love for the hotel staff Hope to welcome you back with friends and colleagues when visiting the beautiful city of Dong Hoi Wishing you good health Mr. Cao Xuan Tien - Hotel Manager