Carmel Inn & Suites

Rose at the front desk did a great job in trying to help correct the many problems. First, the carpets were so dirty that my white socks were soiled black from all the dirt. I then made sure I wore shoes constantly. Two, the bed was not made every day, they missed 3 days. On one of those days I found housekeeping and asked them to make it up. Third, every time the television was turned off, the cable signal was lost. Rose came to help us 3 times and then showed me how to reset it. I had to undo a cable in the back of the tv every time for it to reset. Fourth, the pool and part of the property were under construction. This information should have been shared by your website. Finally, The photo online showing a charming continental breakfast area does not reflect the current reality of the situation. A basket was placed outside your door every morning with cereal, milk, yogurt or fruit or orange juice. This was basic and not really appealing after several days.

Staff wasn’t very welcoming, mainly just there to give you a key and charge you for your room, The room was quaint, but was overshadowed with the following concerns. Our blanket on the bed had visible stains on it. The coffee maker had old coffee grounds left inside and the pot was dirty and’s was missing the lid. The door to the room had a large gap under the door allowing the cold air to come in. A plus is that the heater worked well! You would think they would be more efficient and seal the bottom of the door to save on heating costs. Our room was on the 2nd floor overlooking what use to be the pool. It’s now empty with a hole in the bottom collecting dirty water and had dead plants throw into it. The pool area is now a place where broken and unused items go to die. NOT the view I wanted to see from my window! It was a place to sleep, but could use lots of improvement!!!!