Hotels Near The Archdiocesan Shrine of the Most Sacred Heart of Jesus in Cebu

Good location with wide range of amenities. Hotel and room itself are clean, well-maintained with good internet connection. I came with my spouse and small kids, employees (like Riza and Girlie) were helpful and attentive to our needs. My family felt at home during our stay. Everything was very convenient. Good value for money.

The staff was helpful to arrange a taxi to get you back to the airport. They are always greeting and smiling. The do offer trips at the hotel if you interested in booking tours around Cebu, but the are pricey. Watch out! The location is prime as you just walk out past the pool over a bridge and you are at Ayala Mall which has many lovely restaurant outside and a nice garden park. Breakfast was good and there is a range of varieties to choose from.

The location is walking distance to Ayalla mall which is very convenient. the room was generally clean but the furnitures are a bit old and stained, it looked dirty. The room that i was given had a connecting door to another room which was occupied by others. I could hear their voices clearly when they are talking and laughing. I did not feel comfortable having that comnecting door, but since i was only staying for 1night, i did not ask to be transferred. I just felt like they should have told me before giving me that room. Those who plan to book here, if you are not comfortable having connecting doors to another room, better ask before checkin. Its really annoying when they think its ok.

This time of my stay with them can give 5 star as they might hear my last complain about the kettle for a hot water to make early coffee. This time yes they have it with a 2 bottle of water drinking water plus a pitcher to pitch a cold water on the water despenser on the hallway. Management might have change. The room I request a bigger bed as I'm alone the girl in the front desk find and had my request granted without hasitation it was amazing how they'd been train to become a better costumer service. Very comfy bed soft pillows and had a heavy blanket that you can really sleep well like a baby. had a heavy block out curtain that cannot even hear any noise outside. Had a big tv with enough channel to watch, I always use this hotel every time I travel to cebu often if I catch a available room. Close to port area and accessible to downtown and to SM mall, beside they have Robinson mall on the same building. The food is superb with a good selection of coffee beans, mix with korean, filipino and american breakfast its excellent even the staff had been in deferent attitude this time starting from the security guard to the waiter every one is very polite, every one is very helpful like the quality of 5 star international hotel around the world, I can recommend this hotel for comfort, security and cleanliness.

Location wise, its just a few meters away from Ayala Mall. Rooms are spacious and very clean. Loved the body wash scent. Breakfast spread, loved the chicken. Will surely stay here again.

At first, my partner and I were in the hotel for a few days and the service was great. We then had a trip planned outside of Cebu City for a few days, We heard that Quest also had apartments so we talked to the staff in the business office about renting an apartment for 9 days when we returned. The apartment was spacious, clean and comfortable, The housekeeping staff was pleasant and very accommodating. In fact, our entire experience with everyone, from the business office to the front desk, waiters, doorman, housekeeping, etc. was all positive. If we return to Cebu again, as we hope to do so, we will definitely put Quest Residences on the top of our list.

The Radisson Blue hotel was an impressive structure and had lots to offer. This included excellent pool facilities and pool bar, spacious rooms and dining facilities. It was extremely busy with functions during the stay and the wait for the elevator was often quite a few minutes during certain periods of the day. Cleanliness and service from staff was excellent during my 3-day stay. Location was around 10-15 mins from the nightlife but right next door to SM Mall which could be deemed as a great location for families and those looking for shopping etc!

What we loved about this hotel is that, it is near to the SM Mall. it is accessible to other nearby facilities. The Staff are so friendly, whenever we need assistance, they will send service staff right away. Our room view was delightful.

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

We checked in last Sept.15-17 in Fili hotel we had a blast my family were satisfied all the services they offered. The hotel is a five star hotel, so its all worth it what you paid for. The last day we checked out accidentally we left my sons’s iphone in the room we noticed it when we were on the road heading home. I messaged the duty manager MR. STEVEN ROYO SANTIAGO assured to me that phone is just there in the room. Other staff were looking and asking others to help them to find until MR STEVEN SANTIAGO personally went to the room and searched and he found it. I am so happy, HONESTY and INTEGRITY is the right words for you sir STEVEN thank u so much.