Mr. Whale Hotel

Mr. Whale Hotel Reviews

Mr. Whale Hotel

Intersection of Qicai Road and Wenxuan Road, Yuelu District, Changsha, Hunan, ChinaView Hotel Details
Mr. Whale Hotel
Mr. Whale HotelMr. Whale HotelMr. Whale Hotel
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Mr. Whale Hotel Guest Reviews

4.8/5
Excellent
5054 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(5054)
Positive reviews(5025)
Reviews with photos/video(532)
Classy environment(408)
Delicious breakfast(358)
Friendly front desk staff(288)
Excellent afternoon tea(100)
Perfect for business trips(74)
Stayed multiple times(53)
Close to metro(19)
Has rooms for families(12)
Negative reviews(29)
One Is Always
Jingyue Superior City-View Double Bed Room With Smart Curtains
Stayed in Sep 2024
Business travellers
13 review
5.0/5
Outstanding
Posted on Oct 25, 2024
Very good hotel and recommended to go. Hahahahahahaha haha
Response from Property: （🐳拍照出片🐳）：🐳尊敬的顧客您好！非常感謝您對我們酒店的支持，我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的，同時我們也很榮幸能為您提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店！真誠期待您的再次光臨🐳
Guest User
Smart Room - City-View (Double bed) (Window)
Stayed in Dec 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on Jan 7, 2024
very good, very nice, fantastic, incredible , marvelous !
Response from Property: 客人這樣誇倫家倫家都害羞了呢。住在鯨悦，交通很方便，床很舒服，服務到位。鯨先生感謝您對我們酒店的支持和評價，您的評價使我們有了更大的前進動力，您提出的問題我們也加強改進。我們鯨悦全體員工也期待您的下次入住，在此鯨悦全體員工祝您生活愉快！“不忘初心，方得始終”，鯨悦的成長需要您的一路支持與陪伴
Guest User
Smart Room - City-View (Double bed) (Window)
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 6, 2024
good.
Response from Property: 您的肯定是我們成長的動力。服務好每一位賓客，是我們義不容辭的責任與義務，您住的舒心，滿意，才是我們最大的成功，期待您常回家看看
Guest User
Jingxi 180° Panoramic Forest Oxygen Bar Double Bed Room
Stayed in Aug 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on Sep 14, 2023
Very good
Response from Property: 親愛的，咱們鯨悦就是致力於給每一位來到的客人提供高效優質的服務，讓您在此感受到別於其他酒店的傳統與愜意，謝謝您對我們的鼓勵與厚愛，也謝謝您喜歡鯨悦。能找到喜歡我們的人，服務喜歡我們的人是鯨先生們的一直的追求，鯨先生們還期待與您的下次鯨悦之約!
Guest User
Jingyue Superior City-View Double Bed Room With Smart Curtains
Stayed in Aug 2024
Business travellers
5 review
5.0/5
Outstanding
Posted on Sep 9, 2024
Health: pretty good Environment: Very good Service: Very good. The guy at the front desk is very attentive. The hotel room is clean and tidy, and it is also very user-friendly. There are travel guides and afternoon tea provided, but time is limited and I didn’t enjoy it. There is also Hunan cuisine next door, which is convenient.
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Response from Property: (🐳Free ice cup🐳):🐳Dear friend, thank you very much for your detailed review, thank you for your support and trust in 騨騨家, 騨騨 can solve all your check-in problems~ I hope you will enjoy your stay every time We can give you a perfect stay experience, and we look forward to meeting you again. ----Pursue your studies🐳
Anonymous User
Jingshang Superior City-View Twin Room With Smart Curtains
Stayed in Jul 2024
Business travellers
11 review
1.0/5
Posted on Aug 20, 2024
The room is very small, and the slippers are not disposable. It's a bit shabby, and the service is not good. There are 2 people in a room, and one room card is required. If you want an extra room card at the front desk, you need to pay a room card deposit. This is the first time I heard about it! I don’t know how it got such a high rating!
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Response from Property: 尊敬的客人：您好！感謝您對我們提出的中肯意見。對閣下在住期間的不愉快經歷，我們深表歉意和遺憾。酒店管理層非常重視每一位賓客的意見，我們將進一步完善並改進我們的設施與服務。我們真誠期待閣下的再次光臨。
Guest User
Smart Room - City-View (Double bed) (Window)
Stayed in Jan 2024
Family
3 review
1.5/5
Posted on Feb 16, 2024
The sound insulation effect is very poor. I originally stayed for two nights but canceled decisively. The elderly and children did not have a good rest. In the middle of the night, the sound of running water from taking a shower or using the toilet can be heard upstairs, and the sound of people coming and going outside can be heard. It's very clear. The sound insulation effect is really bad.
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Response from Property: 尊敬的客人，您好，非常感謝您的入住和點評。從您的點評中，我們很遺憾地看到此次入住未能達到您的期望，給您帶來的不便非常抱歉，對於您所提到的客房隔音問題，我們會反饋給前台，下次您入住時可以幫您安排遠離聲源的房間。再次感謝您入住鯨悦酒店，期待您下次入住時再次為您服務。
Guest User
Smart Room - City-View (Double bed) (Window)
Stayed in May 2023
Business travellers
17 review
1.5/5
Posted on Jun 21, 2023
I stayed for one night and my legs were covered with red bumps the next day. I asked the front desk for toilet water, but it had no effect and it was not mosquito bites.
Original TextTranslated by Google
Response from Property: Sorry for giving you a bad experience! Hotel rooms will be disinfected regularly every week, and bedding will be cleaned and disinfected after every guest. You can see from the recent reviews that no customers have reported such issues. We hope you can contact us to help us do better and let us provide better services to more guests.
Chixuanyuhe
Smart Room - City-View (Double bed) (Window)
Stayed in Aug 2024
Business travellers
41 review
5.0/5
Outstanding
Posted on Oct 24, 2024
超級nice的酒店！首先感謝酒店所有員工的照顧！每天的那句胡先生晚上好，真的有被暖到！從7月29日到9月21日連續54晚的續住，很少有我這樣出差的吧哈哈，我也算是資深體驗酒店服務了，免費給升級的房型，房間很大很寬敞！從前台到保潔到大堂經理都巨熱情，真的是賓至如歸的感覺！早餐很豐盛可以滿足大部分人的味蕾，前台小妹妹每天都有給我留免費的下午茶，保潔大姐乾脆整箱瓶裝水放屋裡，還總是給我擦擦箱子擦擦鞋，無論要什麼送的都很快，外賣也能送上樓房門口還是很好的，乾濕分離且足夠大的浴室，去油且保濕的浴品，洗澡很舒服，每天下了班躺在床上投屏看個電影還是蠻愜意的，窗外無遮擋視野開闊，頂樓的洗衣機烘乾機很好用，有免費的洗衣液、內衣除菌液、消毒液，離步步高很近，不管吃什麼喝什麼都很齊全的！兩百多一宿的四星真的超值的！長沙一個給我留下深刻印象與記憶的地方！謝謝你們！
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6/20
Response from Property: （🐳自助洗衣房🐳）：🐳有最好的入住體驗，希望您住的滿意，同時更希望酒店員工熱情貼心的服務為您的旅途增添一抹色彩，讓你的旅程不留遺憾，喜歡鯨鯨的話可以把我們推薦給您更多的好盆友哦，期待下次您的光臨。🐳
Guest User
Jingyue Superior City-View Double Bed Room With Smart Curtains
Stayed in Oct 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Nov 10, 2024
環境很好，衞生乾淨，設施齊全，價格優惠，停車方便，有洗衣房和健身房，服務很好，有下午茶和豐富的早餐，前台和服務員都很好，有問題和需求都會立馬解決，是出行的不錯的選擇，退房還送了剛烤的地瓜🍠
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Response from Property: （🐳免費洗衣服🐳）：🐳尊敬的客人；非常感謝您對我們服務的肯定，看到您的好評，鯨鯨心裏也是美滋滋的，鯨鯨會保持低調謙虛的態度，再接再厲把服務做的更好，為您提供盡善盡美的服務是我們酒店小夥伴共同的目標，為您打造一個舒適安逸的入住環境使我們酒店小夥伴共同的使命，下次您入住時，鯨鯨會給您不一樣的體驗，鯨鯨期待與您再次相會，為您送上更加愉悦美好的入住體驗--始終如一的鯨鯨。🐳
Jiuxiaojiuhb
Smart Room - City-View (Double bed) (Window)
Stayed in Nov 2024
Other
2 review
5.0/5
Outstanding
Posted on Dec 7, 2024
小朋友來比賽住了這個酒店，服務超級好呀，幫孩子打印作業，臨走也貼心贈送兩瓶水，中途還送小朋友蛋撻，早餐也非常豐富，體驗非常好，推薦推薦👍👍👍
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Response from Property: （🐳早餐品種多樣化🐳）：🐳歐力給！！！！！！期待您的五分好評終於到來了，感謝您選擇我們酒店，對呢，咱們酒店高檔一次性用品都是免費的哦，如您有需求可以隨時發微信給二十四小時微信管家，二十四小時鯨鯨為您服務～～咔咔開心，祝您工作順利，每一天充滿期待！🐳
Guest User
Jingxi 180° Panoramic View Twin Room With Smart Curtains And Led Anti-Fog Makeup Mirror
Stayed in Sep 2024
Business travellers
21 review
5.0/5
Outstanding
Posted on Oct 23, 2024
房間乾淨整潔，一樓有一個茶飲店，酒店還給提供免費的奶茶，果茶味道非常好喝。 五樓是餐廳，15樓有洗衣服的，還是非常的方便。 桌子上是沒有枱燈，提出商務人士不方便，提了個建議，酒店就馬上買了一個送到房間。 服務：特別好 衞生：乾淨整潔，忘了拍照
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Response from Property: （🐳免費健身房🐳）：🐳哇哦！謝謝您這樣誇獎我們喲！超級無敵感謝您這麼用心的評價，以及對我們的支持跟信任！！！我們還有很多驚喜等您發現，要記得常常來哦，期待您的光臨，祝您生活愉快---開心的飛起的鯨鯨。🐳
Guest User
Jingshang Superior City-View Twin Room With Smart Curtains
Stayed in Sep 2024
Couples
3 review
5.0/5
Outstanding
Posted on Oct 6, 2024
房間很乾凈，特別喜歡酒店的水喝着很不錯，電梯間也會放置水方便客人隨時拿，早餐選擇度很高，水果都很新鮮，洗衣房也都很不錯啥都有，還有小禮物啥的，花花，下次來長沙還會再來滴
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Response from Property: （🐳貼心下午茶🐳）：🐳親愛的朋友，您好！感謝您入住長沙鯨悦酒店，非常感謝您的五星好評，鯨鯨一直以秉承“友善、可靠、關懷、周全”的服務理念，帶給客人温暖貼心的入住體驗，我們會更加努力做到更好，您對我們的認可是我們前進的動力，鯨鯨一定會不斷努力的做到更好，期待您的下次入住！同時非常高興您對酒店員工和服務的稱讚。---害羞的鯨鯨🐳
Guest User
Smart Room - City-View (Double bed) (Window)
Stayed in Nov 2024
Solo travellers
9 review
5.0/5
Outstanding
Posted on Dec 10, 2024
總體來説不錯，環境舒適，還送了小禮品，地理位置離地鐵有點距離，起得比較晚早餐沒吃上
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Response from Property: （🐳免費領取冰杯🐳）：🐳親愛的朋友，非常感謝您細緻的點評，感謝您對鯨鯨家的支持與信任，鯨鯨可以為您解決所以入住問題的～希望在您每一次入住都能給您一個完美的入住體驗，鯨鯨非常期待與您的再次相遇。----加緊學習的鯨鯨🐳
Guest User
Smart Room - City-View (Double bed) (Window)
Stayed in Oct 2024
Solo travellers
8 review
5.0/5
Outstanding
Posted on Nov 20, 2024
超預期，挺好的，來考試的，離學校非常近，步行就到了。馬路對面還有個社區公園，可以坐坐放鬆，工作人員都挺熱情的
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Response from Property: （🐳拍照出片🐳）：🐳鯨鯨將會為您提供優越的地理位置，温馨舒適的客房，熱情高效的專業服務，營養豐盛的自助早餐，免費的高速網絡連結，免費的停車場，免費的洗衣服務，有時候，一個簡單的好評，對鯨鯨來説卻意義非凡，它足以證明也肯定鯨鯨的努力付出，得到了認可！更喜歡的，是看着那一字一句的肯定，心中充滿感激，似百花齊放，奼紫嫣紅，感恩，一直有您一路的支持，願能與您一直相隨。🐳