Guest User
July 17, 2024
This is the first time I give a bad review on Ctrip, **, and Taobao in all these years.
1️⃣The room doesn't match the picture at all. The bed in the suite I booked was placed on the balcony. It was a very small bed. How could I sleep in such sunny weather? The 900-a-night suite was like living in a depressing cave.
2️⃣ I strongly requested to change rooms and got a bigger room. The customer service said it was more than 1,000 per night and asked for a price increase. The price on Ctrip was 850 that day. I clicked on the 4-night package in front of the customer service and it was all 850 per night. I booked 900 per night. Not only did I not ask for a refund of the difference, but they also asked me to pay the difference? It ended up in nothing.
3️⃣The hygiene of the room is hard to describe. The faucet in the bathroom is seriously scaled, the mouthwash cup is also very dirty, the shampoo can't even produce foam, it is a three-no product, and my scalp is very itchy after using it. There is an unknown liquid on the four-piece suit. Fortunately, I brought a disposable four-piece suit. The most important thing is that there are no curtains at the stairs of the downstairs room, and the rising sun is directly dazzling.
4️⃣On the third day of our stay, my friend asked to change the bed sheets, but the customer service refused to do so on the grounds that there were no new sheets. Aren’t they changed every day?
5️⃣On the third day, I went back home in the middle of the night and found that the room password had been changed. I stood outside for 10 minutes in the hot weather and called the customer service to say that the password had been changed. I booked a room for four days and had not checked out on the fourth day. Why was the room password changed? Even if the system can only be set for three days, should the system be obligated to notify the guest of the password instead of waiting until the guest cannot enter in the middle of the night before contacting them?
6️⃣My friend dropped his ID card in the first room. When he changed rooms later, the customer service picked up the ID card but didn’t return it. All check-ins are registered, and you can tell which room the guest belongs to by looking at the ID card. It wasn’t until the fourth day when my friend couldn’t find it that he called and said he had picked up an ID card.
7️⃣If your flight ticket is in the evening and you want to check out later, make sure you check out at 12 o'clock and then keep knocking on the door to urge you to check out. This is my problem. I didn't notice clearly that check-out was at 12 o'clock, but there was no need to keep knocking on the door to urge check-out. Guests should be given time to wash and pack their luggage.
These are all real reviews, and you should be very careful and cautious when staying in this B&B. I can't stand it anymore
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