JW Marriott Hotel Changsha Reviews

Great hotel, good location, friendly staff. Met the GM during check in and he kindly approached to say hi seeing that I'm from SIN.

The hotel looks new and the facilities are maintained well. The breakfast is ok, and the staff are very friendly and helpful.

It was a pleasant stay. Live band was a highlight. The only mark down is that there isn’t clear separation of smoking and nonsmoking area in the bar. I was torn between wanting to enjoy the live band but want to stay away from second hand smoke.

Very new hotel. Buffet is especially good. Although the hotel is slightly far away from city centre, the metro is just right next to the hotel.

Hardware is splendid, software is subpar. Instead of a warm welcome during check in, we got a "cold and robotic" reception which is not something we would expect from a JW Marriott label. Maybe good help is difficult to recruit these days 😒

You would expect a 5 star hotel to be clean and provide excellent service… however we were disappointed especially after my friend recommended me to stay here since he was here a month ago. First thing I noticed was a wet floor after entering the guest lobby, thankfully they cleaned it after I told them. Second was our room was not clean, other than the basics like clean sheets and bathroom but the main table wasn’t wiped and they didn’t even vacuum the floor (especially the carpet) at check in and the day after. When we were checking in, the reception staff did not even inform us of how to access the wifi (maybe it is assumed to be common sense) nor did they let us know that we had late check out, had free mini bar soft drinks and we also had no welcome note (these small touches may seem minuscule since the TV says welcome however you would hope that an extra mile is taken at a great brand like JW Marriott). I hope these issues are able to be rectified for other guest, after all information and attentiveness is king in the service industry. The location is also not the most central but that is a personal preference given my short trip! I will have to give a special mention to the male receptionist that helped us a lot with our alipay, thank you again 😊

harry，alyson，sabrina are very helpful and kind. Would come back again!

Very nice

Callie，Sibyl, Eliane，Yancy，Enya，Layla，Emily

表扬前台harry eileen alyson sabrina

suggest to allow the guest open window in a 10 centimeters length, as a new hotel strong smell is normal but take hotel maintenance prior to guest comfort is not right. There’s always a way to make both sides happy i.e. do not seal the window at the first half year of opening. In room dining is always a challenge to a new hotel but guest wouldn’t care when they received sloppy lasagna, over night taste fried rice and warm smoothie. Same level hotel room service in Europe and US are fresh and crispy, in China seems very straggle to make same standard.

—— Who is the best hotel in Changsha? —— —— JW Marriott and St. Regis are the best! —— As an old Changsha resident, I stayed here for the third year I feel that the number of guests is increasing year by year Manager Zhao Na, who arranged my stay in the past two years, has resigned, and I miss her a little bit; Fortunately, Manager Wu Shuchen, who came from the original St. Regis, helped me solve the check-in problem, and there was no sense of service collapse... JW Marriott Hotel Changsha has become a popular choice for business travelers and holiday travelers. I think there should be the following reasons: I. Core advantages 1. Geographical location and transportation convenience The hotel is located on the main road of Changsha City, not far from the subway, high-speed rail, and airport, which is suitable for both business and tourism needs. The surrounding commercial facilities are mature and have a very good high-rise viewing angle (such as Xiangjiang River, Orange Island, and city landscape) 2. Guest room design and facilities ◦ Good design style: using a combination of warm and cold colors, with leather elements, it has both business stability and home comfort. ◦ New hardware configuration: equipped with Simmons memory mattress, a variety of pillows, TOTO smart toilet and other high-end facilities, ◦ Many details: capsule coffee machine, TWG tea bags and customized Chinese tea sets, towels and quilt covers, reflecting the brand's control over details. 3. Dining experience ◦ Buffet breakfast: featuring a combination of Chinese and Western cuisine, supplemented by Hunan rice noodles, etc., with rich categories and support for personalized seasoning. ◦ Executive Lounge (35th floor): suitable for business negotiations or leisure breaks. 4. Health and leisure facilities ◦ High-altitude swimming pool and fitness center: The 33rd floor indoor constant temperature swimming pool (borderless design) is equipped with a 24-hour gym, which is very comfortable with complete equipment. ◦ There is also a spa II. Service and cost-effectiveness 1. High management level The management level of international big brands is far higher than the industry average; Mr. Rao Baolin, the director of housekeeping, takes the lead, is on duty in the lobby, is warm and considerate in serving guests, and presents the image of an excellent manager of J W Marriott Hotel... 2. Good service quality The staff are known for their enthusiasm and efficiency. Thanks to Miss He Chan at the front desk for her personalized care during check-in, and Miss Zhang Yan of the room service for her timely response and quick solution of the problem, which is full of warmth and love. 3. Very friendly to Ctrip customers, high comprehensive value for money ◦ Room upgrades and other treatments are provided, which is much friendlier than Park Hyatt Changsha ◦ Pricing and supporting facilities are more competitive than luxury hotels in the same area, such as St. Regis and Niccolo 3. Mature and stable progress Although I have given it five-star ratings for three years, the progress is still obvious, from system operation to sanitary conditions, to customer experience... Ms. Wu Shuchen, the front office manager from St. Regis Hotel, gave the most perfect answer [strong][strong] —— The east wind knows what I want —— —— The morning rain covers my body —— —— The spring brings blessings —— —— All things are glorious ——

JW Marriott is a great hotel in Changsha. It is very detailed both online and offline. Before check-in, they will call the welcome number to inquire about the needs and prepare children's toiletries, bathrobes, etc. The concierge on the first floor of the hotel will deliver the luggage to the room and introduce it. The front desk of Sky Lobby 35 checked in quickly and professionally. The breakfast was rich and the children liked the infinity pool very much. I praise Jason for his caring and considerate attitude along the way. The recommended food was also very good. I will choose to stay next time.

A very satisfactory stay. The FAY service of the service center is very good. They called before check-in to ask about the check-in requirements. The service during the stay was very positive. I am very satisfied. The room facilities are also good. I will continue to choose this hotel when I return to Changsha next time.