Mercure Changshu Riverside Hotel Reviews
Mercure Changshu Riverside Hotel
No.12 Yongjia Road, Changshu, ChinaView Hotel Details
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1 night
Mercure Changshu Riverside Hotel Guest Reviews
4.9/5
Outstanding
330 review
Verified reviewsLocation4.9
Amenities4.8
Service4.9
Cleanliness4.9
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All Reviews(330)
Positive reviews(325)
Reviews with photos/video(45)
Classy environment(38)
Delicious breakfast(35)
Large rooms(31)
Awesome amenities(28)
Friendly front desk staff(17)
Perfect for business trips(11)
Loved the view(8)
Would stay again(7)
Negative reviews(5)
Marcus122
Deluxe Double Room
Stayed in May 2023
Business travellers
2 review
Outstanding
Posted on May 27, 2023
Very nice and comfortable rooms. Will go there again if I visit the area again.
Guest User
Deluxe Double Room
Stayed in Oct 2023
Business travellers
16 review
Outstanding
Posted on Oct 17, 2023
Great location! Will stay again!
Guest User
City-view Deluxe Double Room
Stayed in Apr 2024
Business travellers
3 review
Great
Posted on Apr 30, 2024
Very nice hotel
Response from Property: A compliment from you makes Mercure as happy as a rare treasure. May the beauty of the way accompany you, the bright sun shines on you, I wish you all the best! -- Alan, General Manager
Nanrenbense
Deluxe Double Room
Stayed in Sep 2023
Other
15 review
Outstanding
Posted on Sep 29, 2023
服务：OK
环境：OK
卫生：OK
设施：OK
Guest User
Deluxe Double Room
Stayed in Feb 2023
Family
41 review
Posted on Mar 1, 2023
Passing by, if I don't pass by next time, I probably won't come. There is one thing to say, early is still possible.
Original TextTranslated by Google
Response from Property: With your praise, Mercure is as happy as harvesting rare treasures. May the beautiful scenery along the way accompany you, the bright sun shines on you, and I wish you all the best!
Guest User
Deluxe Room (2 beds)
Stayed in Aug 2022
Business travellers
4 review
Outstanding
Posted on Aug 3, 2022
During the stay, the overall feeling was very good, there was free afternoon tea, the self-service coffee was delicious, the service was very thoughtful and enthusiastic, Miss Mengmeng was warm and generous, seeing that I was not wearing a mask, hurriedly took the mask to me, and reminded me to take precautions , don't forget to bring me a small gift and alcohol disinfection cotton pads when checking out, the subtle actions make me feel very concerned, it's great, it's worthy of praise👍
Original TextTranslated by Google
Response from Property: There is a kind of praise that comes from words, and there is a kind of happiness that comes from satisfaction. Favorite language, do not need too much gorgeous decoration, happy mood, do not need too much laughter, thank you for your liking, thank you for your satisfaction, thank you for your support to the hotel, all the staff of Mercure Riverside Hotel look forward to your visit again Come!
Guest User
Guestroom (Double bed)
Stayed in Jul 2022
Business travellers
5 review
Outstanding
Posted on Jul 13, 2022
The front desk service is very good, the beautiful yoyo has upgraded the room type and also provided breakfast
Original TextTranslated by Google
Response from Property: Encounter after encounter in life is a great fate, thank you very much for your support, and hope that in the future journey, Mercure will spend a good time with you!
MaxSh
Deluxe Double Room
Stayed in Jan 2023
Business travellers
15 review
Great
Posted on Jan 2, 2023
Thank you for upgrading the room. However, there is a problem with the air conditioner in the house, and it is still 20 degrees for one night... a bit cold
Original TextTranslated by Google
Response from Property: Dear guest officer, thank you for your stay and your valuable comments. We are very sorry for your bad experience during your stay. We will continue to check the hardware facilities and seriously improve them. We look forward to your next visit. Mercure, the station of your journey, your home on the road~ —— General Manager Ivy
ghost0810
Deluxe Room (2 beds)
Stayed in Jul 2022
Family
69 review
Outstanding
Posted on Jul 3, 2022
The new one is good, the room is very good except that there is no bathtub, and the bed is very comfortable. The service staff are friendly, including the hygiene aunties. The breakfast is also very rich. The cleaning needs to be paid more attention. There was hair on the floor of the bathroom in our room that was not cleaned up. In addition, the shower leak needs to be tightened by yourself. One point of complaining is that there are only two elevators, and the speed is very slow. When I checked out and went downstairs, I encountered another one for maintenance, and I waited for 10 minutes for the next floor. At present, the passenger flow of the epidemic is not large. If it returns to normal, the elevator queue on holidays will definitely explode.
Original TextTranslated by Google
Response from Property: The fly in the ointment is hopeful! Mercure will continue to move forward as always, we are waiting for you on the way forward~~ General Manager Ivy
GXc—-
Deluxe Double Room
Stayed in Dec 2022
Friends
3 review
Outstanding
Posted on Dec 6, 2022
The environment is good, the facilities are complete, the service attitude is good, and the hygiene is clean
Original TextTranslated by Google
Response from Property: Elegant environment, considerate service, delicious meals, Mercure's efforts are aimed at making you feel comfortable. Thank you for your praise, Mercure will be more motivated! welcome next time! ——General Manager Ivy
Anonymous User
Deluxe Double Room
Stayed in Nov 2022
Business travellers
51 review
Outstanding
Posted on Dec 23, 2022
Good location, good location, good location, good location, good location, good location, good location, good location, good location, good location, good location, good location, good location, good location, good location, good location, good location
Original TextTranslated by Google
Response from Property: Over the mountains and ridges to regain the old meaning. As the years go by, you can't take away the bits and pieces. The heavy memory, every movement is you, looking forward to piercing, the mountains and rivers are all you, everything goes wrong and all efforts are just to give you the best! Don't forget, I'm here waiting for you, I'm here looking forward to you! ------General ManagerIvy
Guest User
Deluxe Double Room
Stayed in May 2022
Couples
1 review
Outstanding
Posted on May 14, 2022
This is the first time I stayed in this hotel. I smelled a fragrance as soon as I approached the hotel lobby. It was very stylish. Yin Yuchao and Sun Sasa at the front desk welcomed me very warmly. The small bar is also very good. I will stay again next time!
Original TextTranslated by Google
Response from Property: Thank you for your encouragement and recognition of our staff. We adhere to simplicity and authenticity in service, return to the beginning, pay attention to customer needs, your satisfaction is the goal of our persistent efforts, and we look forward to seeing you again! ——General Manager Lvy
Weaver328442
Deluxe Room (2 beds)
Stayed in Oct 2022
Business travellers
39 review
Outstanding
Posted on Nov 1, 2022
The hotel is very new, very cost-effective, there is a shopping mall downstairs, and the parking is convenient. It is a good choice to live in Changshu, but the surrounding area is a little deserted. You must drive if you live here
Original TextTranslated by Google
Response from Property: With your praise, Mercure is as happy as harvesting rare treasures. May the beautiful scenery along the way accompany you, the bright sun shines on you, and I wish you all the best! ------General ManagerIvy
Anonymous User
Deluxe Double Room
Stayed in Nov 2022
Business travellers
32 review
Outstanding
Posted on Dec 3, 2022
The room environment is very good, and the service staff is very kind. Recommended.
Original TextTranslated by Google
Response from Property: Meeting one after another in life is a great fate, thank you very much for your support, and hope that Mercure will spend a good time with you in the future journey! —— General Manager Ivy
Zhangrongrong¥
City-view Deluxe Double Room
Stayed in Mar 2022
Business travellers
2 review
Outstanding
Posted on Mar 13, 2022
Every staff member in the hotel makes me feel like my family. They take care of me like family. The room environment is what every father dreams of decorating his daughter. Every corner is full of warmth. I will share it with you.
Original TextTranslated by Google
6/8
Response from Property: No matter how noisy a city is, it is empty without a guest official; no matter how unfamiliar a corner is, it is home with Xiaomei! Xiaomei is very happy to receive good comments from her. Xiaomei looks forward to seeing you again! ——General Manager Ivy
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