During the May Day holiday, my family chose to stay at this resort. When I first arrived, I felt that this artificial scenic spot was OK. After checking in, we were not given a room card, which was very strange. When I asked, the store owner said that he forgot. Later, before going to bed at night, I found that the bed was full of small bugs. I wanted to call the service center, but found that the phone was broken. I could only use my mobile phone to make an external call. About half an hour later, a night shift service staff came and just helped us change the sheets and quilt covers. I asked to change the pillowcases, but was rejected because they didn't look dirty. They also said that the management staff would give me a reply the next day. It was not until four o'clock in the afternoon the next day that a manager of the store contacted me. The solution given was also very sloppy. He didn't think that there was anything wrong with his store at all. He kept guiding the customer's words, making me think that there were a lot of greenery around and it was normal to have bugs on the bed. As for the store's sloppy solution, I directly rejected it. After I refused, the store never paid attention to us again, saying that I could complain as I pleased. The originally beautiful short holiday was instantly stained. Although the store's housekeeper kept apologizing to me, this futile operation made me even more disappointed with the management. The store's attitude was very clear, knowing that everyone was a one-time business, so it didn't matter. The price of more than 9,000 for two nights, this kind of service attitude really chilled the customer. I will never come again.
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