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"Hello, I stayed at your hotel for one night in a twin room with my dad in July. Date Friday 14th July 2023. We have just received a parking fine for parking in your car park. This is strange as we provided our car registration number when we checked in? Our booking number from Trip.com is: ***********. The check in voucher number is: **********. Please can you look in to this for me as I don’t live in the UK, I live in China. My dad received the letter and doesn’t know how to deal with this as he is 89 years old and can’t use the automated service on telephones and struggles with hearing, and my mum can’t help as she doesn’t speak English well. Please cancel the fine as it’s been sent to us in error. Car registration number: LL60 YFU Kind Regards, Miss Susan Sen"

"Check in was very easy and hassle free with three members of staff checking guests in. We arrived well before check in time of 15:00hrs but no early check in rooms were available so we had to return later to check in. Room size was adequate with comfy bed and quality pillows ensuring good rest. Hotel is very clean and is well staffed, only downside is the location that its not walking distance to the city centre but this is not a deal breaker due to parking at this hotel being a lot easier on the outskirts of the city centre."

"Checking in at the main Oddfellows hotel was smooth but it would have helped to have the exact address of the apartment in advance, so we could park more easily. There is one parking space at the apartment but it is a tight entrance! Apartment 5 was upstairs and very spacious. The lounge/kitchen/diner was well set up and the tea and coffee available was very welcome. Bedrooms and bathrooms were large, comfy and clean (but could do with a few hooks for towels or coats). There is even a laundry room. Decof is quirky and the location is great - just off the main streets. Fabulous place to stay."

"I thought it would only take 5 minutes to get there, but it ended up taking 20 minutes in the rain. I found out that the agency platform charges about 30% more. The community hotel has no elevator, so I had to carry my luggage up by myself. Then I found out that the room was so small that I couldn't unfold my suitcase to take things. The breakfast was a typical British breakfast, which was enough to fill my stomach. What I couldn't accept was that there was no place to put my luggage after I checked out, and they said they were not responsible for the safety of my luggage. No one looked after my luggage, which was really unexpected. Finally, the old lady suggested taking my suitcase to a locker at the station and spending a few dollars to store it. The actual result was that Chester Station didn't have this service. I was stunned! There are two other hotels 3 minutes away from the station, such as Lloyd Hotel, which is better, and the actual price is about 55~60 pounds."

"This is a treasure hotel discovered during my trip to England. If you go to Chester, don’t miss this unique British scenery. A family of three stayed in two executive rooms, which were beautifully decorated and spotless, showing that the management level and service standards are unambiguous. Regardless of the hotel's location, facilities, guest rooms, catering and services, it is impeccable, first-class, and very cost-effective. It is the best choice in Chester. The beautiful old Chester, a low-key and luxurious British-style hotel, is deeply impressive and unforgettable, and I hope to return."

"列車の遅延でチェックインぎりぎりの時間になってしまったけど、優しく案内してくれた。部屋は小さく清潔で、私的にアメニティが最高でした。短い滞在だけどよく休めました。感謝。"

"Downstairs is still being renovated, the room layout is OK, convenient to travel."

"Close to the hotel in Chester, there is an open free parking lot that is very convenient, the room is clean, the bed is very comfortable, but the hotel does not have an elevator to carry your luggage upstairs, and the toilet flush in the room is sometimes weak. It is worth mentioning that the breakfast is very delicious."