Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Feb 12, 2026
Bianzoubiankan-woxihuan
Coffee/pastries every morning: Delicious! 👍 The hotel offers great service, excellent facilities, and clean rooms. It's located near the city wall, with a racecourse nearby offering fantastic views! It's also close to the cathedral and other attractions, making it very convenient for getting around. Highly recommended!
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Price per night from:£65
Posted on Jul 8, 2026
Tobey C TIt good value to stay, clean , good location ,nice to have oven , good communication, i have to call them to get all the check in information as they advice trip didnt give them my contact , but iy all work out easy , and it need to pay deposit £100 be aware
Downside is night time street can be nosiy , than it a city thing ,
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Price per night from:£40
Posted on Jan 15, 2026|Standard Double Room with Sofa Bed
Guest User
The staffs are so friendly and helpful. The local is not too far from city centre. We walked to the city centre less than5mins, walk to city wall from the hotel about 15mins but if you walk faster it takes 7-8mins. The breakfast is great.
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Price per night from:£46
Posted on Jan 5, 2025
DrVicThe location of this hotel is great, very close to Chester and all the attractions around.
In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two.
This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby.
We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed.
In terms of things that could do with improvement:
Cleanliness
The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection.
The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus.
Service
Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way.
Facilities
The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side.
There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub.
Breakfast was ok, but a lot of the time left uncovered.
Overall not a great stay and would be unlikely to stay again.
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Price per night from:£53
Posted on May 29, 2025|Comfortable Double Room
Guest UserFriendly reception staff. Great location. Room good size and modern bathroom but not the cleanest, hair on dress cushions, hair in shower tray, lots of dust in room. Expected a bit better from here.
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Price per night from:£73
Posted on Aug 30, 2026|Privilege Double Room
Guest UserBooked a privilege room. Checked in and as man on reception saw I was on crutches he changed room from 1st floor to ground, which was thoughtful. Did explain not a problem but he’d already done it.
We were given room 120. Main reason for booking was to use the pool to help my recovery from broken ankle. Robes and slippers in room and short walk to pool building. Pool nice shape and reasonable size. Fairly busy but not overly. Jacuzzi nice and it had a sauna and steam room although we didn’t use those. Pool area bit dated but didn’t affect use and pool attendant checked water while we were in it.
Room ok. Nespresso small pod type machine and kettle in room. TV could connect to your phone for apps like Netflix etc - that was fiddly.
Bathroom ok with toiletries provided and extras such as cotton buds and toothbrushes etc nice touch. Unfortunately no rail in bath wall, just two little rails on actual bath, which although not an accessibility room, we would have thought would be the norm to have, so getting out of bath after shower was tricky.
Unfortunately there was an awful smell which we only noticed when went to bed as we think was the carpet. Was late to put up with it and told reception on check out. Not pleasant at all.
We went to the bar area and had a sharing platter. Nice but the pork belly bites were very spicy!
Breakfast was ok but they were not good at stocking the hot food up and several people were waiting a few times. This was 9:30am so not right at the end of service. Only saw two staff members so maybe this was an issue.. although the man ‘topped up’ the pastries by bringing out a big plate with just 2 pain au chocolate on 🤷🏼♀️
Breakfast was tasty what there was but the service was poor which let it down.
Overall the hotel has potential, but don’t think would stay again (not in room 120 anyway unless they sort the carpet out).
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Price per night from:£45
Posted on May 12, 2026
Guest UserReally clean and tidy room and we had the best night sleep on the comfiest bed. Plenty of tea and coffee. Really friendly and helpful staff. Location was at the Center of Chester which made everything easier to get too. It was right by the shops and loads of places to eat. Self service breakfast with plenty of choice enjoyed everything and hope to visit again.
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Price per night from:£67
Posted on Feb 8, 2026
Guest User
For a normal size breakfast you had to pay extra, the heating was broken in the spa so it was quite cold. The hotel did look a bit tatty in places. Service was lacking, always had to chase the staff members. Lovely building and good location.
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Price per night from:£61
Posted on Jun 2, 2025
Guest User
As a big fan of Premier Inns I felt this one wasn't up to their usual standard. Beds always very comfortable but the bedding wasnt adequate, slightly ill-fitting. Also the room was cold and the air con set to high did not work. The TV also did not work in our room, aerial connection was cited aa the reason on-screen.
On a lesser and more personal note, i like the scrambled eggs option in the morning but only fried eggs were offered at breakfast.
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Price per night from:£41
Posted on Jul 30, 2026|Standard Room With 2 Single Beds
张女士Located by the highway with plenty of free parking, making it very car-friendly. It's a short drive to Chester Zoo and the historic town. They offer a proper English breakfast, and the rooms are clean. There's a large shopping and entertainment center about a ten-minute drive away. Highly recommend for those traveling by car.
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Price per night from:£35