Mercure Chester Abbots Well Hotel
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Chester
Mercure Chester Abbots Well Hotel
Health Protected
Whitchurch Rd, Chester, CH3 5QL, United Kingdom
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Located in Chester, Mercure Chester Abbots Well Hotel is a 4-minute drive from Grosvenor Park and 5 minutes from University of Chester. This upscale hotel is 2.4 mi (3.9 km) from Chester City Walls and 2.6 mi (4.2 km) from Chester Racecourse.Show More
We Price Match
3.7/5Cleanliness: 3.7
All 105 Reviews
Amenities
Golf CourseIndoor Swimming PoolHorse RidingHikingSaunaMassage RoomFitness RoomPublic ParkingFreeBarNightclub
All Amenities
Surroundings
Airport: Chester Airport
(13.4 km)
Airport: Liverpool John Lennon Airport
(38.6 km)
Train: Chester Station
(3.2 km)
Map
Rooms
Guest Reviews
Trending Questions
Policies
Services & Amenities
13
Privilege Double Room
1 Double bed
Has window
Non-smoking
Private Bathroom
Bathtub
Private Toilet
Hair Conditioner
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10
Compact Double Room
1 Double bed
Has window
Non-smoking
Private Bathroom
Bathtub
Private Toilet
Hair Conditioner
Check Availability
6
Classic Family Room for 2 Adults and 2 Children
1 Double bed
Non-smoking
Air Conditioning
Private Bathroom
Private Toilet
220V Socket
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7
Classic Family Room for 2 Adults and 1 Child
1 Double bed
Non-smoking
Private Bathroom
220V Socket
Smart Door Lock
Accessible Shower
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6
Classic Family Room
1 Double bed and 1 Single bed
Non-smoking
Private Bathroom
Private Toilet
Hair Conditioner
Shampoo
Check Availability
15
Classic Double Room
1 Double bed
Has window
Non-smoking
Private Bathroom
Bathtub
Private Toilet
Hair Conditioner
Check Availability
9
Classic Twin Room
2 Single bed
Has window
Non-smoking
Private Bathroom
Bathtub
Private Toilet
Hair Conditioner
Check Availability
16
Superior Double Suite
1 Double bed
Has window
Non-smoking
Private Bathroom
Bathtub
Private Toilet
Hair Conditioner
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Guest Reviews(105)
3.7/5
Verified Reviews- Cleanliness3.7
- Amenities3.7
- Location3.7
- Service3.7
AI SummaryAn AI-summarised snapshot of real guest reviews
The establishment is praised for its friendly and helpful staff, convenient location near the city center and attractions, and a breakfast with a diverse range of tasty options.
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Helpful
Not helpful
Guest User
August 12, 2023
Hello,
I stayed at your hotel for one night in a twin room with my dad in July. Date Friday 14th July 2023. We have just received a parking fine for parking in your car park. This is strange as we provided our car registration number when we checked in? Our booking number from Trip.com is: ***********. The check in voucher number is: **********.
Please can you look in to this for me as I don’t live in the UK, I live in China. My dad received the letter and doesn’t know how to deal with this as he is 89 years old and can’t use the automated service on telephones and struggles with hearing, and my mum can’t help as she doesn’t speak English well.
Please cancel the fine as it’s been sent to us in error. Car registration number: ********
Kind Regards,
Miss Susan Sen
Guest User
December 12, 2022
For the most part, this is a lovely hotel. It cost us around £7 for a taxi into Chester and the rooms are clean. The majority of staff are incredibly friendly. However, while out during the day our keys were deactivated to force us to the reception so that the manager could corner me about where my car was parked - which had been mentioned to another member of staff during check in and they had said it wasn't a problem. She had been trying to call me on the hotel room phone "all day", which is a ridiculous approach as who sits in their room all day? If she had just called me on my mobile number, which was used to book the room, I would have happily come back and moved the car. She demanded I move it in that moment and I explained that I'd had a drink but I'd move it in the morning. She then said she would move my car, which I wasn't comfortable with. She then walked away from me and wouldn't allow a rational, adult conversation. The tone and attitude were accusatory and her frustration clearly misdirected when she has made no realistic efforts to contact me; we were in the hotel until 11am and, as I said, I had my phone with me all day. I tried to explain to the reception staff why my car was where it was, and that I had discussed it on a rival and was dismissed with a "well I wasn't there so I wouldn't know" then she smirked at another guest. It's such a shame that has really put a dampner on the stay for us, as it was totally unnecessary.
Charlene G
October 17, 2022
We went to go to the zoo and can see that it’s in a good place for accessing Chester’s attractions.
The room was exactly what we needed, clean and had everything we needed.
We got there late and left early so we didn’t get to appreciate the amenities but they looked good!
Guest User
September 26, 2022
Great hotel. Lovely breakfast. Only stayed one night and had a swim and sauna in the morning. Very nice.
Nam92
April 11, 2024
Front desk or all staff are very friendly
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Guest User
August 9, 2023
The parking lot is very large and convenient to park. There is no elevator. It is inconvenient to lift the boxes up to the second floor
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Guest User
December 23, 2023
The facilities are a bit old, but the hygiene is OK
Original TextTranslation provided by Google
Sarah
January 24, 2024
We had such a warm friendly welcome from the receptionist which was lovely! The room was nice with a huge bed, and we loved the personal touch of the page of staff’s recommendations for things to do in Chester! The pool is absolutely lovely, advertised as the “warmest pool in chester” which surely must be true- it was lush! Great sauna, steam room and jacuzzi too. Breakfast was nice and we liked playing on the pool table too (£1 a game).
Unfortunately we found the pillows a bit uncomfortable, and noise from the corridor could be heard clearly from the room, so we didn’t get a great night’s sleep. But we otherwise had a lovely stay.
michael
January 21, 2024
Helpful and friendly girl on check in good room and food. Right next door to park and ride
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 11:00
Front desk hours: 24/7
Child Policies
Children can stay in some rooms of this hotel.
Children between 0 and 11 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeContinental, Full English/Irish, Vegan, Vegetarian
StyleA la carte, Buffet, Boxed/packaged food
| Age | Fee |
|---|---|
Adult | £17.95 per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Cleanliness
- 3.7/5
Cleaning & disinfecting
- Cleaning services provided by a professional company
- Rooms are disinfected between stays
Property Description
- Opened: 2002
- Renovated: 2002
- Number of Rooms: 126
Located in Chester, Mercure Chester Abbots Well Hotel is a 4-minute drive from Grosvenor Park and 5 minutes from University of Chester. This upscale hotel is 2.4 mi (3.9 km) from Chester City Walls and 2.6 mi (4.2 km) from Chester Racecourse.
Pamper yourself with a visit to the spa, which offers body treatments and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a hair salon, and shopping on site.
Satisfy your appetite for lunch or dinner at The Brasserie, a restaurant which specializes in British cuisine, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
Stay in one of 126 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers body treatments and facials. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a hair salon, and shopping on site.
Satisfy your appetite for lunch or dinner at The Brasserie, a restaurant which specializes in British cuisine, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM for a fee.
Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
Stay in one of 126 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Services & Amenities
Most popular business facilities
Golf Course
Indoor Swimming Pool
Horse Riding
Hiking
Sauna
Massage Room
Fitness Room
Public ParkingFree
Bar
Nightclub
Restaurant
Meeting RoomAdditional charge
Multi-Function Room
Children's Pool
Children's Playground
Luggage Storage
24-Hour Front Desk
Wi-Fi in Public AreasFree
Indoor Swimming Pool
Fitness Room
Bar
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
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