The St. Regis Chicago

Very nice experience. Erika the housekeeping manager and Ryu at the front door were so great/helpful, and a material part of making it an excellent time for the family for the week. You can see the Navy Pier fireworks from the hotel/from our room (I think W and Sat). The location is particularly central to a range of things we like—the Art Institute, jazz club, Michigan Ave shopping, and some of our favorite food spots.

Stayed as a family of 4 with young children over the summer. We have Marriott status and used points for our 4 night stay. Service and hospitality was not 5 star. Never saw or heard from our butler. We even got an OOO email from them. Called butler service for a steamer and it didn’t arrive all day, had to call them again for it to be delivered the next morning. The room service staff was very friendly. The valets were amazing. Gabriel specifically was so so kind and acknowledged our children every time. The concierge never looked up from his desk and never greeted us when we walked past. St Regis boasts its family experiences and special things they do for kids. None of that happened for us. Overall a very nice room & hotel. The beds and bedding were very comfortable. Room service food was nothing spectacular. The hospitality was not 5 star.

I had read about the negative reviews of the front desk staff before coming here, but didn't know I would face the same. The person at the front desk during morning hours is extremely rude. Each request of mine was not just denied but rudely responded to. I won't say everyone in this hotel is bad because other staff members at night were accommodative and kind, but this front desk employee in the morning shift is spoiling the name of this beautiful hotel. People working in Hospitality industry should know how to behave with customers. When I asked this guy's name, he refused to give it because he knew how he was behaving with me. This was definitely my worst Marriott experience. If you are coming here for your next stay, do not expect the staff to go above and beyond even if you have a status with Marriott. These guys just do not care...

I was greeted by the car valet with courtesy and enthusiasm. Checked in by a young woman from Ukraine, who was very welcoming and cheerful. It eased some of the tensions from the Kennedy drive during rush-hour. Then my wife and I were taking upstairs and given a very thorough tour by a courteous young man, Mr. Fnu (?). And the next morning when I checked out, he remembered my name! Our room was very nice as was the entire hotel that we saw. Had a good dinner at the Italian restaurant and a good breakfast at the Japanese restaurant. The gym and the swimming pool were both impressive although unfortunately I didn’t use either one. I read some negative reviews here about this hotel but my experience was very pleasing. I hope to return soon.

Titanium Elite member. Hotel lobby lacks warmth and feels like an office building. No friendly greeting or welcome, cold atmosphere and staff overly pretentious. The person who helped me at the front desk was dressed casually (compared to everyone else) and I wasn’t even sure if he worked there. So bizarre and he was wearing a mask so I couldn’t even hear him well. He didn’t know what time breakfast started or what level the hotel gym was on - not a great start. Used one of my upgrade certificates and was only successfully with scoring a standard room that faced the river, no suites. However there were plenty of suites available for purchase. Get to the room and it looks directly into a construction site across the river, with multiple drills and hammering heard through out the room. Zero sound insulation. This wasn’t going to allow for a restful stay so I enquired at the desk about a new room. Was told I could go to a standard room, no view and lose my upgrade however. When I enquired about suite upgrades was told they need to speak with room controller. Came back and told flatly NO, no suite upgrades even though there were plenty of suites available. In the end, I decided to check out and go to the Ritz Carlton - this all just felt too hard and detracting from what should have been a really nice experience at a new hotel for me in Chicago. A total disappointment and the hotel couldn’t have cared less. The building may be shiny and new but their attitude is crappy and arrogant. Left the hotel and checked into the Ritz Carlton and was upgraded to an executive suite without having to even ask! Take your business elsewhere, don’t mess around with these clowns at the St Regis.