Swissotel Chicago
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1 room, 2 adults, 0 children
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Swissotel Chicago

No.12 of Scenic Hotels in Chicago
323 E Wacker Dr, Chicago, Illinois 60601, United States
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hotel overview picture
Last booked 4 hrs ago
Highlights
Superb views
Ideal location
Cozy rooms
Lots to do
Pets welcome
Amenities
Fitness Room
Private parking
24-Hour Front Desk
Luggage Storage
Bar
Restaurant
Café
Currency Exchange
All amenities
Property Description
A stay at Swissotel - Chicago places you in the heart of Chicago, within a 10-minute walk of Michigan Avenue and Millennium Park. This eco-certified hotel is 0.4 mi (0.6 km) from Chicago Riverwalk and 0.5 mi (0.9 km) from Grant Park.
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8.8/10
Very Good
Swissotel Chicago is always friendly , helpful, and they have amazing smash burgers from lobby bar!
All 164 reviews
Surroundings
Metro: Randolph/Wabash
(1.0 km)
Metro: Madison/Wabash
(1.2 km)
Airport: Midway International Airport
(20.1 km)
Airport: O'Hare International Airport
(31.3 km)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Pinnacle Two Double Room
9

Pinnacle Two Double Room

2 Double bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Doorbell/ Phone Alerts
Private Toilet
Room Details
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Pinnacle Two Double Unique Chicago Skyline View
1

Pinnacle Two Double Unique Chicago Skyline View

2 Double bed
Has window
Non-smoking
Air Conditioning
Room Details
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PINNACLE 2 DOUBLE, 320 SF, 29 SM, Unique Chicago Skyline Views From Floors 20-41
2

PINNACLE 2 DOUBLE, 320 SF, 29 SM, Unique Chicago Skyline Views From Floors 20-41

2 Double bed
Has window
Non-smoking
Air Conditioning
Room Details
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Classic king Room with Lake View
8

Classic king Room with Lake View

1 King bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Refrigerator
Doorbell/ Phone Alerts
Room Details
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Lifestyle Suite King
3

Lifestyle Suite King

1 King bed and 1 Sofa bed
Non-smoking
Air Conditioning
Movie
Hair Conditioner
Shampoo
Room Details
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EXECUTIVE SUITE 2 DOUBLE, 750 SF, 69 SM, Panoramic Skyline Views, Separate Executive Work Area
3

EXECUTIVE SUITE 2 DOUBLE, 750 SF, 69 SM, Panoramic Skyline Views, Separate Executive Work Area

2 Double bed
Fixed window
Non-smoking
Air Conditioning
Room Details
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Presidential Suite
6

Presidential Suite

1 King bed
Has window
Non-smoking
Air Conditioning
Refrigerator
TV
Movie
Room Details
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Classic king Room with City View
11

Classic king Room with City View

1 King bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Doorbell/ Phone Alerts
Private Toilet
Room Details
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King Accessible Lake View
1

King Accessible Lake View

1 King bed
Has window
Non-smoking
Air Conditioning
Connecting Room
Shade Curtain
Cable Channels
Room Details
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Lifestyle Suite View 1 King
5

Lifestyle Suite View 1 King

1 King bed and 1 Sofa bed
Non-smoking
Air Conditioning
Movie
Hair Conditioner
Shampoo
Room Details
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LAKEVIEW 2 DOUBLE HEARING AND MOBILITY ACCESSIBLE TUB WITH GRAB BARS 320sf 29sm - 50in HDTV
4

LAKEVIEW 2 DOUBLE HEARING AND MOBILITY ACCESSIBLE TUB WITH GRAB BARS 320sf 29sm - 50in HDTV

1 Double bed and 1 Double bed
Has window
Non-smoking
Air Conditioning
Room Details
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Corner Lifestyle Suite

Corner Lifestyle Suite

1 King bed or 2 Double bed
Has window
Non-smoking
Air Conditioning
In-room Wi-Fi
Room Details
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RIVERVIEW 1 KING HEARING AND MOBILITY ACCESSIBLE ROLL IN SHOWER BARS 320sf 29sm - 50in HDTV
1

RIVERVIEW 1 KING HEARING AND MOBILITY ACCESSIBLE ROLL IN SHOWER BARS 320sf 29sm - 50in HDTV

1 Double bed
Fixed window
Non-smoking
Air Conditioning
Room Details
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King Room with River View-Disability Access/Roll-in Shower
4

King Room with River View-Disability Access/Roll-in Shower

1 King bed
Has window
Non-smoking
Air Conditioning
Hair Conditioner
Shampoo
Soap
Room Details
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Double Room with Two Double Bed and River View-Roll in Shower Accessible
3

Double Room with Two Double Bed and River View-Roll in Shower Accessible

2 Double bed
Has window
Non-smoking
Air Conditioning
Hair Conditioner
Shampoo
Soap
Room Details
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Classic Double Room With River View
8

Classic Double Room With River View

2 Double bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Private Toilet
Hair Conditioner
Room Details
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Classic Double Room With Lake View
12

Classic Double Room With Lake View

2 Double bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Private Toilet
Hair Conditioner
Room Details
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Classic Double Room With City View
6

Classic Double Room With City View

2 Double bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Bathtub
Private Toilet
Room Details
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LIFESTYLE SUITE 1 KING, 750 SF, 69 SM, Apartment Style Suite With Lake, City And Skyline Views
2

LIFESTYLE SUITE 1 KING, 750 SF, 69 SM, Apartment Style Suite With Lake, City And Skyline Views

1 King bed
Fixed window
Non-smoking
Air Conditioning
Room Details
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Pinnacle Two Double Room With Lake View
11

Pinnacle Two Double Room With Lake View

2 Double bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Doorbell/ Phone Alerts
Private Toilet
Room Details
Check Availability
JUNIOR SUITE 1 KING, 600 SF, 55 SM, Views Of Lake Michigan And Navy Pier
2

JUNIOR SUITE 1 KING, 600 SF, 55 SM, Views Of Lake Michigan And Navy Pier

1 King bed
Has window
Non-smoking
Air Conditioning
Room Details
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Executive Two Double Suite
6

Executive Two Double Suite

2 Double bed
Has window
Non-smoking
Air Conditioning
Refrigerator
TV
Movie
Room Details
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Vitality Suite
8

Vitality Suite

1 King bed
Has window
Non-smoking
Air Conditioning
Refrigerator
TV
Movie
Room Details
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Junior Suite
5

Junior Suite

1 King bed
Has window
Non-smoking
Air Conditioning
Refrigerator
TV
Movie
Room Details
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EXECUTIVE SUITE 1 KING, 750 SF, 69 SM, Panoramic Skyline Views, Separate Executive Work Area
4

EXECUTIVE SUITE 1 KING, 750 SF, 69 SM, Panoramic Skyline Views, Separate Executive Work Area

1 King bed
Fixed window
Non-smoking
Air Conditioning
Room Details
Check Availability
Pinnacle King Unique Chicago Skyline View
1

Pinnacle King Unique Chicago Skyline View

1 King bed
Has window
Non-smoking
Air Conditioning
Room Details
Check Availability
Executive King Suite
15

Executive King Suite

1 King bed and 1 Sofa bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Private Toilet
Hair Conditioner
Room Details
Check Availability
Pinnacle King Room
10

Pinnacle King Room

1 King bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Doorbell/ Phone Alerts
Private Toilet
Room Details
Check Availability
Classic King Room - Bath Tub/Disability Access
5

Classic King Room - Bath Tub/Disability Access

1 King bed
Has window
Non-smoking
Air Conditioning
Hair Conditioner
Shampoo
Soap
Room Details
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Premier Room, 1 King Bed, Lake View, Corner
6

Premier Room, 1 King Bed, Lake View, Corner

1 King bed
Has window
Non-smoking
Air Conditioning
Bathtub
In-Room Wired Internet
In-room Wi-Fi
Room Details
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Pinnacle King Room with River View
12

Pinnacle King Room with River View

1 King bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Doorbell/ Phone Alerts
Private Toilet
Room Details
Check Availability
Classic King Room With River View
8

Classic King Room With River View

1 King bed
Has window
Non-smoking
Air Conditioning
Bathtub
TV
Hair Conditioner
Room Details
Check Availability
Pinnacle Two Double Room with River View
11

Pinnacle Two Double Room with River View

2 Double bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Doorbell/ Phone Alerts
Private Toilet
Room Details
Check Availability
Premier Corner Room, 1 King Bed, City View
6

Premier Corner Room, 1 King Bed, City View

1 King bed
Has window
Non-smoking
Air Conditioning
Bathtub
In-Room Wired Internet
In-room Wi-Fi
Room Details
Check Availability
Corner Executive Suite
1

Corner Executive Suite

1 King bed or 2 Double bed
Has window
Non-smoking
Air Conditioning
In-room Wi-Fi
Room Details
Check Availability
PINNACLE 1 KING, 320 SF, 29 SM, Unique Chicago Skyline Views From Floors 20-41
2

PINNACLE 1 KING, 320 SF, 29 SM, Unique Chicago Skyline Views From Floors 20-41

1 King bed
Has window
Non-smoking
Air Conditioning
Room Details
Check Availability
Pinnacle King Room with Lake View
9

Pinnacle King Room with Lake View

1 King bed
Has window
Non-smoking
Air Conditioning
Private Bathroom
Doorbell/ Phone Alerts
Private Toilet
Room Details
Check Availability
Classic Double Room With Two Double Bed Roll In Shower Accessible
6

Classic Double Room With Two Double Bed Roll In Shower Accessible

2 Double bed
Has window
Non-smoking
Air Conditioning
Hair Conditioner
Shampoo
Soap
Room Details
Check Availability
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Guest Reviews

8.8/10
Very Good
164 reviews
Verified Reviews
  • Cleanliness9.0
  • Amenities8.4
  • Location9.2
  • Service8.7
Average for similar properties in Chicago
Most Mentioned
AI Summary
The Chicago loop location offers easy access to transportation, attractions, and dining. Guests appreciate the friendly, efficient staff, clean, spacious rooms, and breathtaking views of Lake Michigan and Navy Pier.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 28, 2025
Hotel was renovated. Clean and tidy. Excellent location, near the river and the millennium park. Fantastic view from high floors
J‍u‍n‍g‍j‍i‍n
August 1, 2025
Good location and good service. I booked a non-smoking room but the room smelled like cigarettes.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 14, 2025
For the room rate I paid for I would have expected  free bottled water in the room. I asked for additional sugar and cream for our room and I never received it. Also when you call the concierge there are times you have to wait long for somebody to answer the phone. Our overall stay was ok only.
T‍i‍n‍n‍y‍ ‍H‍u
July 16, 2025
I love Swissotel — it’s a great place with a comfortable stay. However, please note that a city tax of around USD 29 per night (including tax) is required. They also provide a daily USD 15 credit for the Amuse Bar.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 8, 2025
My recent stay at this hotel was generally unsatisfactory. While the rooms are spacious, the facilities are outdated. The hotel does not provide complimentary water - instead, they charge $6 for a 500ml bottle. The air conditioning wasn't turned on before check-in, showing a lack of preparation. The front desk is severely understaffed with only one employee, resulting in queues every time you need assistance. The service quality needs improvement - they don't provide basic room service such as delivering toothpaste to the room. Additionally, the elevators lack security access control, raising safety concerns. Particularly disappointing was when staff entered the room with such brief notice that I didn't even have time to respond on the check-out day. Considering the room rates, this hotel offers poor value for money. Apart from the generous room size, the overall experience falls short, and I cannot recommend staying here.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 7, 2025
The hotel was clean and the response at the lobby was very good. The view was also nice. The accommodation during my trip to Chicago was perfect and I was very satisfied.
P‍r‍i‍y‍a‍n‍k‍a
July 2, 2025
Lovely stay it was . Awesome hospitality. Had a great stay. Clean room, lovely location, spectacular view from room.
D‍m‍y‍t‍r‍o
July 18, 2025
Great service, great smell, very clean, nice view, very relaxing. The only downside is that they do not provide you with a toothbrush or a toothpaste.

Services & Amenities

Fitness Room
Bar
Restaurant
Café
Meeting Room
Multi-Function Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Parking
Private (exclusively for guests) is available On-site parking, and Charge, US$87.00 (approx. HK$682.91) Daily. Reservation not needed.
Business Services
Front Desk Services
Languages Spoken
Food & Drink
Public Areas
Health & Wellness
Cleaning Services
Facilities for Children
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

If you will arrive outside of check-in hours, contact the property 1 day in advance by phone

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds
For all room types, extra beds cannot be added. Cot policies vary according to room type. Please refer to the relevant room type policy.

Breakfast
StyleA la carte
AgeFee
Adult
Contact property
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of US$100.00 (approx. HK$784.96) is charged.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment within 7 days after check-out.

Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs
Fee: US$50.00 (approx. HK$392.48) per pet per night

Service Animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 21 years old

Paying at the Hotel

Legal Information
This property is managed by a professional host. Professional hosts are parties that act for purposes relating to their trade, business, or profession and are regarded as traders under EU law.
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Property Description

  • Opened: 1988
  • Renovated: 2009
  • Number of Rooms: 646
A stay at Swissotel - Chicago places you in the heart of Chicago, within a 10-minute walk of Michigan Avenue and Millennium Park. This eco-certified hotel is 0.4 mi (0.6 km) from Chicago Riverwalk and 0.5 mi (0.9 km) from Grant Park.

Pamper yourself with onsite massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a 24-hour fitness center and bicycles to rent. Additional features at this hotel include concierge services, gift shops/newsstands, and wedding services.

Stop by the hotel's restaurant, The Palm, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are served on weekdays from 8:00 AM to 10:30 AM and on weekends from 8:00 AM to noon for a fee.

Featured amenities include a business center, express check-in, and express check-out.

Make yourself at home in one of the 661 guestrooms featuring refrigerators and iPod docking stations. LCD televisions with cable programming are provided for your entertainment, with wired and wireless internet access available for a surcharge. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Frequently Asked Questions

What are some things to do near Swissotel Chicago?

You can visit the following landmarks near Swissotel Chicago: Riverwalk, 340m from your search (straight-line distance).

Are pets allowed at Swissotel Chicago?

Yes, Swissotel Chicago is a pet-friendly hotel, but it is best to call ahead to confirm.

What are the check-in and check-out times at Swissotel Chicago?

The check-in time at Swissotel Chicago is 15:00 and the check-out time is 12:00.

Which airport is closest to Swissotel Chicago?

Midway International Airport is the closest airport to Swissotel Chicago, and it is about 22 mins from hotel by car (20.1 km).

How much does it cost to stay at Swissotel Chicago?

Prices at Swissotel Chicago are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

About This Property

Nearest AirportMidway International Airport
Distance to Airport20.54KM
Nearest Train StationMillennium Station
Distance to Train Station0.77KM
Nearest Metro StationRandolph/Wabash
Distance to Metro Station1KM
Average Price FromHKD4653
Hotel Star Rating4