Wyndham Grand Plaza Royale Kaidi Reviews

New hotel very good stay beautiful room

I got an update room, on high floor, that was pretty nice from the hotel. room very comfortable and warm

The hotel is very nice, with a good location, friendly service, convenient parking, clean rooms, and a very rich breakfast. In addition, the crayfish from Chuzhou tastes good.

We arrived around 11pm. There was only one little girl at the front desk. She was almost unprofessional! She spoke in a lukewarm manner.. The room was quite big and upgraded ❤️ But! The breakfast was really... It dragged down the overall impression of your hotel😓 My husband and I went to the restaurant at almost 8pm. The staff were still chatting with each other... There were also staff members choosing food by themselves. This was the first time I saw this. And a lot of food was just a little bit put there. I guess we went too early and they had to wait until there were more people to put it there. Hehe, it was ridiculous! Almost everything that could be taken was taken, except for desserts. For a global chain, this breakfast configuration is simply pitiful, with very few types.

The hotel is very convenient and very close to the high-speed rail station. It is my first choice hotel for business trips and I am very satisfied.

The hotel has complete facilities, comfortable rooms, and the staff are very enthusiastic, serious and responsible. I had a very happy stay in Chuzhou this time and will choose here next time.

The hotel has a high-end atmosphere, the front desk service is warm and thoughtful, and the rooms are very good. The only drawback is that the tall concierge at the door is very lazy. After asking for a luggage trolley to be pushed over, he stood by the trolley and watched us take our luggage. I couldn't help it. He said help me take the big suitcase, so he came to get a suitcase, and then stood aside to watch us unload the suitcases. After loading the suitcases, I said he would push them to the front desk for us first, but he said he couldn't leave. Later, I went to park the car and walked to the hotel gate and saw another security guard hiding behind a tree at the door and smoking. He watched the guests in the dark and was indifferent. Later, we pushed the car to the front desk to get a room. When we left the next day, the security guard Still looking at us loading cars outside the lobby indifferently, I hope the hotel will strengthen the training for this group of people.

Clean and comfortable Service: Good

This is the first time I have seen such a hotel without air conditioning. I opened four rooms and specifically requested that the elderly and children be arranged on the same floor, but the air conditioning was not turned on. It was so hot that I was dying. The first time I called, they said the air conditioning was repaired. The second time I called, they said the air conditioning was not turned on. I have never heard of a hotel without air conditioning.

I never give bad reviews, as long as it's acceptable, but I've never stayed in such a bad hotel. Although the hotel gave me a free upgrade, I still gave up. The headboard is made of fabric, with a thick layer of dust. The room is also very old and has a bit of a smell. I wanted to open the window for ventilation, but the curtains couldn't be opened, just like the window was not open. The bed made a creaking sound when I turned over in sleep, which was too uncomfortable.

The hotel is very good, clean, new and spacious, with good service, rich breakfast, and free upgrade to executive room. I will stay here again next time.

The service attitude of the hotel front desk staff is average. They can't see the customer's order information clearly when checking in. They keep emphasizing that half a day's room fee will be charged after 2 o'clock, and remind you that it's already 1:40? It's like others are refusing to leave and want to drive customers away. I suggest you stay at the nearby Sheraton, which is about the same price but has much better service attitude.

It is a hotel without warmth. You can hardly hear the word "hello" in this hotel. The staffs are cold and sullen-looking, from the lobby to the breakfast reception desk. It seems that the staffs have not been trained. The management level is very poor and the service attitude is not as good as that of Chuzhou Sheraton. It is a waste of good hotel decoration.

The location is good, the hotel decoration style is very grand, the room is spacious and comfortable, the service attitude is good, although there are some minor episodes, they were properly resolved after negotiation with the hotel. Suggestion 1 It is recommended to turn off the brightness of the air conditioning panel Suggestion 2 It is recommended to set up a special express cabinet to avoid express delivery loss