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This place is amazing! Service staff were so wonderful and everything is perfectly done. Highly recommend staying in the gold rooms. The included breakfast and non alcoholic drinks all day was great. They put out a huge spread for appetizer hours from 4 to 6 and have dessert display afterwards. You can take back anything to your room. We used the espresso machine to make lattes all day. It’s well worth it especially the included spa access. We only had a spa service one day but spent time in the spa everyday as a gold member. Consider booking through Costco travel. We got a great deal and had a $50 dining and drink credit daily, waived resort fee.

There is good reason this place has so many 5 star reviews. Before I arrived, I received an email from the property about construction. I called and spoke with Derek and explained it was an anniversary trip and that we would like a room away from the noise. We ended up with a beautiful room and heard no noise at all. Derek and his colleague Sydney were responsive to all of our needs and requests, no matter how small. They really do go above and beyond to ensure a wonderful experience for their guests. Daily breakfast at the Canyon Suites was also top notch. Everything was fresh and their “continental breakfast” included bagels, smoked salmon, delicious pastries and fresh fruit among many other things. My experience at the spa was delightful, but not exceptional. The spa was very busy which is good for the venue I suppose, but it was loud in the relaxation spaces and just felt crowded. I didn’t even try to go to the spa pool since the Canyon Suites pool was so much calmer and quieter. You have access to the main resort pools which were fun and boisterous and I’m glad we experienced a day of it, but for a vacation meant for unwinding, it was back to the Canyon Suites pool for the rest of our stay. All of the pools greet you almost immediately with ice water (complimentary) and a menu to order (pay for) other snacks if desired. The restaurants were also very good, but you’d expect that at the prices they charge. I definitely recommend The Canyon Suites at the Phoenician.

A colleague and I popped over from the Courtyard property that is adjacent. We had dinner and drinks. Terrific food, and even better service. Alan was top notch on service and suggestions on what to get. Will definitely be back!! If you’re considering this property it’s a great choice, and be sure to go see Alan for great food, drinks, and service!

Stayed one night. Price was right and it included free breakfast. The place is a bit run down. The beds were comfortable but the pillows were chopped foam and lumpy. Over all a fairly clean hotel. Now the free breakfast. It is served 7am-10am. They do not refill any of the food so what it put out is all there is. We got there at about 9:20am. No more eggs, oatmeal empty, the orange juice was rancid. There were sausage links that were just barely cooked as well as biscuits and gravy. So if you want to eat get there early. The others surprise is there is a $250.00 hold on your credit card for “incidentals” not sure what that meant and all the clerk could say was it was incidentals. He couldn’t give us an example of what that would be. It fit the bill for what we needed.

Хороший отель в Фениксе. Останавливались во время конференции. Есть парковка.

I recently stayed in one of the Villas and checked out on April 29. We were three friends traveling together, celebrating my birthday, I was very disappointed. The hotel was very understaffed. I had a few bad experiences with one employee, whose name was Christina. The first time, my friends and I ordered lunch at the pool bar. We were given a number that clipped onto the table. The number was not facing out directly, but on a slight angle. Christina came up to us with a plate of food, that was not ours, and in a nasty tone said, ”How can I see the number if it's not facing me”. After we finished lunch, my two friends went to the bar to settle the bill. They were standing there waiting to pay the bill and Christina was just ignoring them. Then my friend, Larisa, said something like “can I pay?” and Christina just kind of looked at her and rolled her eyes and said you should’ve said what you wanted. Then Larisa asked her why she had an attitude, and Christina got very defensive and said, ”I do not have an attitude, you have an attitude.” And Larisa reminded her of what happened at the table with the number and that you should never argue with customers, but she was still very defensive. And then after a while, just said she was sick. When we were at the pool, we noticed that all of the cabanas were unoccupied. We called the number that was on a chain and asked what the cost was. We were told by Margaret that it was $200.00. We offered $100, and Margaret said ”We would never accept that amount.” The next time we had a run in with Christina was while my friend and I were waiting at the Starbucks counter for at least 10 minutes. Christina walked past us several times and not once asked if we could be helped. I finally asked if we could place an order, and she responded in a very nasty tone, ”You have to wait in line.” We then stood in line and placed our order. I ordered a Grande Americano. She made a tall Americano. I told her the order was wrong, and she proceeded to argue with me ”That is what you ordered”. She changed the coffee to a Grande, and we sat at a high-top table to eat. While sitting at the table, we noticed that the food and beverage manager passed us, so we stopped him to tell him of our experience. Jeff told us that Christina was on our way out, and at her last review she was disciplined due to her attitude. I also mentioned to Jeff that we offered $100 for a cabana rental and Margaret said no. He told us he would buy a round of drinks at the pool bar and offered us a cabana on Sunday. When we went to speak to Jeff on Sunday to get a cabana, he first told us to take any one. Then he said ”No, they are sold, take number 4”. Well Jeff lied to us. No other cabana was occupied that day. Several employees did stand out though with exceptional service. Will who worked at the front desk. Justin at the pool bar; always polite and with a smile on his face, no matter how crappy his