Dallas Hotels with Gym

Everyone was very friendly and helpful from the time you pulled into the valet parking lot until the day we checked out. Great experience! Would highly recommend this hotel.

This is review is not an issue of a dirty room or an amenity being down, this is about my kid being stuck in an elevator. She called the front desk who said they would send over maintenance which never happened so after 45 minutes she pressed the emergency button that prompted the fire department to come pry the doors open and pull her through the roof between 2 floors. My original call to Hilton was to kindly ask for one night’s reimbursement but after 4 weeks of no one returning my call, the manager’s voice mail being full and the complete disregard for my valid concern I am appalled by the lack of care and concern. I understand that elevators can go down and the hotel can only call for repair, things happen but when this happens they should have constant communication with the person trapped with reassurance they are right there working on it and make sure they know they are on top of it. They didn’t send maintenance or communicate with her while she was in the elevator and she had to call for emergency help. Several fire trucks arrived and had to force the doors open between floors. This establishment is so poorly run they can not even have the decency to answer the phone and apologize. I expect a call from the General Manager of the Hampton Inn Dallas at a minimum.

I don't like doing reviews because I don't want to leave complaints about so many hotels I stay at. But I have decided to leave a review on this one because of some of the other reviews complaining it was old and not worth the money. Y'all must be crazy. This hotel will rank as one of my favorite places to stay. The lobby is absolutely fabulous and makes a wonderful first impression when you walk in. I could stay here a week. Based on some of the other reviews, I expected an old Embassy Suites feel but it was not that at all. Fantastic interior, bathroom, bed, couch, extra blanket, everything. I did not get a chance to eat at the restaurant but I bet that is awesome as well. Best place I have stayed in years. And if you are going to the Galleria, the location is unbeatable.

Very good. Clean and hygienic. The location is convenient. It's right in the city center. It's convenient to do things. It's convenient to live around. It's also close to the light rail and subway. We arrived at 11:30 in the evening. The journey to the hotel was smooth. We will stay there next time.

Location is on sketchy side, got here and they said I didn’t have a reservation and upon further investigation they found that someone else had checked me in at 5:00am but they went up to room and it was clean & ready so maybe an error on someone’s part. Floors are dirty with crumbs and such not sure if they need a new vacuum or just need to vacuum. Bedding & bathroom are clean. Our whole 2nd floor when we step off elevator smells of **** so bad even my kids complained of the “bad” smell. We will check out the breakfast in the mornings overall the appearance of the place seems Mostly clean.

Excellent service starting from check in. Sabrina always remembers me and makes me feel welcome. Her attitude is always great and I will continue to stay at your facility. I changed from another property and have no plans on changing. She is truly an asset to your team.

The staff was top notch. The rooms were nice. The location downtown and lack of parking was the most frustrating part. The valet made that a bit more convenient but we waited 30 minutes for the valet to bring our car around.

I’m not impressed with the manager on how she handle my situation. I asked for Jackie who had set up for me. and she just said well I’m her manager so I handle everything; 45 mins pass. She’s done nothing but kept me waiting. Horrible service. Pool isn’t open. Nhi however have taken care of my check in gave me my keys within 5mins. We all know there’s plenty of options when it comes to hotel in Dallas and you always have to be on top Of things. Bravo to Nhi and thank you for your quick and wonderful friendly service. Overly my stressful day. I literally came to this hotel right after my horrible Crescent hotel experience.

First, our experience with this hotel was absolutely horrible. The key system in our door failed multiple times, causing numerous trips to get help to get into our room. Second, the tail lights of our vehicle were stolen over night. The initial manager we worked with was complete unhelpful and refused to help accessing the cameras to give more information to our insurance. Please explain how this happened when they have overnight security that patrols the parking lot?? The manager was dismissive and had the audacity to offer us dinner despite the amount of time and money this ordeal will put us out on. Instead of offering any sort of help he offered dinner. Dinner is offensive in the lieu of actual help and care. Despite all of this, when we spoke with Quin she was amazing. She was understanding, polite, and helped us that best she could. It is ONLY because of our amazing interaction with Quin that this hotel is getting the review we are giving it. Thank you Quin!

Very friendly front desk staff, easy check in. I also absolutely love the pet policy. I didn't have to jump through hoops to provide my dogs ESA paperwork. Will definitely book again.