Xiyun Hotel

Xiyun Hotel Reviews

Xiyun Hotel

Kaiyuan Street (Building A, Xijiu Moercheng), Datong, ChinaView Hotel Details
Xiyun Hotel
Xiyun HotelXiyun HotelXiyun Hotel
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1 night

Xiyun Hotel Guest Reviews

4.7/5
Outstanding
1112 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(1112)
Positive reviews(1073)
Reviews with photos/video(195)
Friendly front desk staff(108)
Delicious breakfast(72)
Convenient parking(60)
Offers pick-up/drop-offs(52)
Convenient for shopping(31)
Perfect for business trips(14)
Stayed multiple times(7)
Great location(7)
Negative reviews(39)
Anonymous User
Standard Room
Stayed in Jun 2024
Family
35 review
4.7/5
Amazing
Posted on Jun 10, 2024
Lots of shops and eateries near the hotel! 👍 Beautiful lobby except “No smoking” policy is not being enforced strictly
Response from Property: Dear guest: Hello! We are sorry that your stay did not meet your satisfaction. We sincerely apologize to you. All our rooms have reminders that smoking is harmful to health. There are also no-smoking signs in the lobby and corridors. All rooms in the hotel can be smoke-free. We will introduce new plans in this regard to meet the needs of more guests and move towards better hotel quality. We will uphold the customer-first service concept and provide you, every guest who comes to the store, with a one-stop stay experience that is satisfactory, surprising and touching. Once again, I wish you a happy life and smooth work!
PérezDavid
Guestroom (Double bed)
Stayed in Apr 2024
Couples
1 review
4.0/5
Very Good
Posted on Apr 9, 2024
Good hotel close to Datong Nang, difficult comunication in english if you are foreigner but staff has good intention.
Response from Property: Dear guests: thank you very much for staying in our hotel and share your feelings, your satisfaction is our best affirmation and motivation, "to service, work attentively" is our service concept, south, like a family, we take every guest as your family, your journey in seal cloud, the growth of seal cloud with you, we will make persistent efforts, present a better experience for you, can get your full praise
ayyoo
Executive Standard Room
Stayed in Jun 2024
Family
8 review
5.0/5
Outstanding
Posted on Jun 24, 2024
Connection is good... convenient and easy to use.. and install
Wangyouwei
Deluxe Double Room
Stayed in Jan 2024
Business travellers
8 review
5.0/5
Outstanding
Posted on Jan 6, 2024
Nice 👍
Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! With your encouragement, we will be more persistent. Xiyun Hotel will always stand in this city, waiting for your arrival, see you there! In the new year, I wish you peace, joy and all the best!
Guest User
Standard Suite
Stayed in Jun 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jun 25, 2024
Facilities: Very good Sanitation: Clean and tidy Environment: Very good, more business-oriented Service: Very good attitude, check-in and extension processing is very fast Super value-for-money suite, suitable for 3-4 people, independent space inside and outside also retains privacy, double bathroom is great
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Guest User
Guestroom (Double bed)
Stayed in Jun 2024
Solo travellers
5 review
5.0/5
Outstanding
Posted on Jun 25, 2024
Facilities: Very complete, with robots delivering food to the door, and a laundry room for washing clothes Sanitation: Very clean, the sheets and quilts are all white, and the lobby is very bright Datong South Station pick-up service: When I left, the driver took me to Datong South Station and helped me carry my suitcase
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Meimuhuanjiaoyingbu
Standard Room
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 13, 2024
It was my first time in Datong. I compared a lot of hotels online and finally chose this place. Since I came by car, it only took ten minutes to drive to the ancient city. I also upgraded the room. The breakfast buffet was also good.
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Response from Property: Dear distinguished guest, hello! The spring breeze comes for you, and butterflies suddenly fill the fragrant grass. The warm comments are filled with happy expectations, the beautiful aftertaste condenses the unfading colors, the happy mood is only because of your existence, and the affectionate care conveys the unchanging feelings. Xiaoxi will grow better because of you. Thank you for your five-star praise, we will continue to work hard to do better! I wish you a happy family and happiness every day!
zlnjb
Deluxe Standard Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 10, 2024
The hotel facilities are a bit old, but the service is very warm, the buffet breakfast is good, the purified water is unlimited, and fruits are given every day. When you leave the hotel, snacks and specialties are also given, which is very considerate. There is a free shuttle service, not far from Wanda Plaza, and it is very convenient for shopping and eating!
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Response from Property: Dear guests, we are so excited to see your recognition of us. It is hard to find a soulmate who understands us. We use the best and most practical things to make your experience warm and stress-free, practical and not flashy. Your satisfaction is our affirmation. We will continue to work hard~~~ The updating of hotel facilities and equipment has always been the direction of our continuous efforts. We promise to provide guests with the best stay experience. I wish you a happy life, smooth work, and a healthy Dragon Boat Festival!
Guest User
Deluxe Standard Room
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 9, 2024
The front desk called in advance to inquire about accommodation preferences. I chose a quiet room and slept very well. They provided pick-up and drop-off service from the high-speed rail station, which was very considerate. I originally planned to take a taxi to the station, but the weather was very dry. They sent fruit in the evening and a small gift when I left the hotel. The hotel is conveniently located and there are delicious foods nearby. It was a pleasant trip, and we all shared the beauty and the world was united ~ Love it!
Original TextTranslated by Google
Response from Property: Dear guests: Thank you very much for staying in our hotel and sharing your experience. Your satisfaction is the best affirmation and encouragement for us. "Serve with affection and do things with heart" is our service concept. Guests from all over the world are as close as family. We treat every guest as our own family. Xiyun will accompany you on your journey, and you will accompany Xiyun in its growth. We will continue to work hard to present you with a better stay experience!
Guest User
Guestroom (Double bed)
Stayed in Jun 2024
Solo travellers
1 review
4.5/5
Great
Posted on Jun 8, 2024
The hotel staff's service attitude is so good, they always speak from the customer's perspective, and the training is really good. In the afternoon, they also delivered fruits and there is a robot food delivery service. The sound insulation is average, but this kind of service can make up for the hardware problems.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for your praise and recognition of our hotel in your busy schedule. Of course, we have also received your suggestions. We will guard against arrogance and impatience, continue to work hard, carry forward the excellent, continue to improve our service level, and constantly update the facilities and equipment in the room to improve the overall room experience. Xiyun looks forward to meeting you again! I wish you a smooth work and a happy family!
Guest User
Guestroom (Double bed)
Stayed in May 2024
Business travellers
28 review
5.0/5
Outstanding
Posted on May 29, 2024
The service is very good, the price is very favorable, the facilities in the room are all available, the bed is comfortable, and the bathroom is clean and tidy, which makes me feel the warmth and comfort of home. The front desk is very gentle and the service attitude is very lively.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you very much for staying in our hotel and sharing your experience. Your satisfaction is the best affirmation and encouragement for us. "Serve with affection and do things with heart" is our service concept. Guests from all over the world are as close as family. We treat every guest as our own family. Xiyun will accompany you on your journey, and you will accompany Xiyun in its growth. We will continue to work hard to present you with a better stay experience!
Guest User
Forest Family Friendly Suite (Bathtub)
Stayed in May 2024
Family
5 review
5.0/5
Outstanding
Posted on May 4, 2024
The room was cleaned very well and the room was cleaned on time every day. They also added a quilt for us. There will also be good night fruits for free in the evening. We drove here and the car was parked in the parking lot, and the security guard would help wipe down the car. We went downstairs to go shopping and happened to see our car being cleaned. I was really touched at the time. Thank you. If you order takeout in your room, a little robot will deliver it upstairs, which is very cute. Before leaving, the hotel also presented Datong specialties as a gift, which was very satisfying. I will stay here again next time I come to Datong.
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Response from Property: There are thousands of kinds of beauty in the world. Sunrise and sunset are one kind, flowers and rain in the sky are one kind, and your five-point praise is another kind. Today is really a good day, because of your five-star review, the staff who provided you with service are also very happy. Although we only got together for a short time, we cared about it very much. There is no greater happiness in life than meeting you again. I hope you will come and I hope you will come often.
sunfisher
Standard Suite
Stayed in May 2024
Family
5 review
4.0/5
Very Good
Posted on May 4, 2024
The hotel is convenient for shopping and dining. The service staff is friendly. There is a small underground parking lot. A small gift was given when leaving the hotel.
Original TextTranslated by Google
Response from Property: Dear guests: Thank you very much for your choice and support. Your satisfaction is our greatest intention and the biggest reward. Attitude determines everything and details determine success or failure. All the staff of our hotel will do every step carefully. We will be responsible and make you satisfied. We like you to come, like you to come again, like you to come again, welcome to Xiyun again. If you are still satisfied next time, please give us a full score as encouragement. Thank you very much!
Guest User
Forest Family Friendly Suite (Bathtub)
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 3, 2024
The hotel is very nice, clean, the service is very good, and it is worth the money! I will come again when I go to Datong😊😊😊😊
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for staying at Datong Xiyun Hotel and for your detailed comments on us. We are honored to receive your recognition. We will pay more attention to details and the personalized needs of guests to make the service quality more perfect. The ancient capital of Datong, the beautiful Xiyun, look forward to meeting you again!
Guest User
Guestroom (Double bed)
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 1, 2024
Datong South Station pick-up service: The driver was very good. He was afraid that we would miss the bus, so he drove very quickly. There was also a waiter to help with the luggage. The hotel room service was also great. They could help heat up the breakfast and they would not rush us to check in. The whole trip was very happy. Good sound insulation
Original TextTranslated by Google
Response from Property: Dear guests: Thank you very much for staying in our hotel and sharing your experience. Your satisfaction is the best affirmation and encouragement for us. "Serve with affection and do things with heart" is our service concept. Guests from all over the world are as close as family. We treat every guest as our own family. Xiyun will accompany you on your journey, and you will accompany Xiyun in its growth. We will continue to work hard to present you with a better stay experience!