Dearborn Inn, Autograph Collection

Visited the Dearborn to visit their bar / restaurant. I wasn’t a paying staying guest when we did but instead was staying down the street in another Marriott as the Inn was sold out due to Detroit techno event and other events at Memorial Day weekend. Bartender Greg looked after us that night and his service was superb. Next day, the local Marriott that we did stay at refused to hold our luggage after our check out as we had to run errands. So I called the Inn and explained the situation and that I’m a Platinum member and the Inn was able to accommodate holding our luggage just for a few hours before we flew out of town. That’s what I call the exceptional service that Marriott is known for at the best locations. Thank you Dearborn Inn for going above and beyond and especially when we recognize you didn’t have too. You’re a class act and we won’t fail to stay with you next time we are in Dearborn. Your decision to help us made all the difference. Most of all, thank you.

After being closed since the pandemic the Dearborn Inn has finally reopened. While still a Marriott hotel, the brand was changed from Marriott's flagship to its more boutique Autograph Collection brand. For the most part, everything was done very well. The rooms are worthy of the property whereas they were just awful before the hotel closed. The location is obviously the main draw if you're visiting Greenfield Village. But the location is also decent for anyone doing business in the western Detroit suburbs. It's also not that far from Detroit Metro Airport ... if you have a car. It's certainly much nicer than any of the airport hotels (with the exception of the in-terminal Westin). My only issue is parts of the decor. I thought the lobby's interior design could have been more classic and more upscale. I thought they made compromises in the decor. I expected ​decor more like colonial revival or English country house. Likewise, I thought some elements of the in-room decor (the carpet, the wall art, the furnishings) didn't complement the exterior architecture. Again, I think many people at an Autograph Collection property in a historic revival architectural building would expect a little more classic decor. I think the overall decor was a little too contemporary. All that aside, the quality of the furnishings, etc. is nice. Most of the amenities you expect are provided. A minor complaint: No print newspapers, not even the Sunday Detroit Free Press. Also I had to ask for a robe because none were provided. The biggest issue I experienced? The hotel cheats elites. By virtue of my elite status with Marriott Bonvoy I was entitled to complimentary breakfast in the restaurant. The Front Desk claimed they were exempt and didn't have to provide this guaranteed benefit. Why is this hotel cheating elites out of eggs and coffee? They want Marriott customers but don't want to give Marriott benefits. That's completely unacceptable. All things considered, I would recommend the hotel IF Marriott benefits aren't important to you. But I wouldn't personally return unless and until the hotel provides what is required and expected of them as a Marriott Autograph Collection property.

I hope this message finds you well. I wanted to take a moment to express my heartfelt thanks for the wonderful experience I had during my recent stay at your hotel. From the moment I arrived, I was impressed by the warm welcome and the professionalism of the Front Desk staff. The accommodations were comfortable and well-appointed, making my stay truly enjoyable. I especially appreciated Ahmed who went above and beyond from the moment I walked into the hotel with helping me with my luggage and calling my room after I checked in to check if there is anything else I need. Later in the evening I was talking to the front desk staff and found out when I asked about Ahmed to thank him that he is the rooms leader. True leader lead with example. Thank you once again for making my visit so memorable. I look forward to returning in the future and will certainly recommend your hotel to friends and family.

When will the hotel reopen? It has been undergoing renovations since February 2023. Looking for a stay in October 2024. We have always had good service while staying here. The restaurants were amazing. The rooms were comfortable. Easy access to downtown Detroit.

Our final destination was Livonia but we wanted to spend the morning at The Henry Ford Museum of American Innovation. We visited in a shoulder season perhaps, early December on a Sunday night. The Hotel was decorated for the season with traditional and tasteful decorations and a grand tree. The Hotel was not busy. In the Bar\Lounge we had a great meal (Rib Steak, Caesar Salad, Wings and Cheesecake. Certainly not a challenge for the kitchen but none the less it was very good and served as ordered promptly. Sitting at the bar, we had excellent service from the separate bartender and food waitress. As well, we were served during our meal by the Hostess . The kitchen open until 9:30. Perfect for our 6:30 arrival. Last call was a bit of a fuzzy 11pm but as there were only four other guests, I get it. But in no means were we rushed. In fact we were encouraged to stay and finish our cocktails after 11pm and the staff had all left. Comfortable lounge seating in a very relaxed period style Bar Lounge with multiple appropriately sized sports screens with no volume. The Bar staff were engaged with the history of the hotel. They advised us that when the dining room opens for Buffet Breakfast, to ask for Henry’s favourite spot. We did and the Buffet was fresh and lots of standard hotel offerings for a serve yourself unattended buffet. Emma, our waitress did a professional and keen presentation of Henry Fords preferred table location. The large windows in the dining room face what used to be the Ford Airport but now face the Ford Vehicle Research Center and the Dearborn Proving Grounds. The Bar\Lounge faces the rear grounds. The grounds are also easy to get to from the lobby. I mistakenly thought I left my new GoPro camera at the bar. The staff were excellent in assisting the search. I checked my App and could see someone was currently previewing videos. Turns out I put it back in the case where my travel buddy found it. The Heff Napa Valley Cab was very good. The room met expectations for a Marriott and was typically smaller for a historic hotels. It was more than adequate for the two double beds. Bathroom was larger than expected as was the closet. The Hotel provided the 1 mile trip for two of us in their Lincoln Corsair to the museum. They also provided the card\phone number to return which was seem less and quick. They also had a Luxury Transit Mini Bus standing by. The driver Austin was excellent and previously worked at the museum. The hotel is surrounded by semi clandestine Ford Centers. Quiet, safe and well lit area(s)and more than ample parking. We parked a Crew Cab pickup with a 28’ trailer under lights and visible from our 2nd floor window. We did not view much of the snow covered grounds or the cottages. They must be in the shade. Although the cottages are in the gallery I did not see on the Marriott/Dearborn Inn site where they could be rented. The Hotel appears to have small company meetings

We have been coming here for many years and were here recently for ConVocation last weekend. And while we know that they were short staffed and that much of the little crew was new, the staff was spectacular. Working multiple room set ups at a large convention and I personally want to thank the man who set up the Greenfield and Fairlane rooms singlehandedly between each class He worked tirelessly at a job that usually takes more than one person. I also personally appreciate Tyrone at the bar and the chef who handled all Front of House and Back of House duties alone and tirelessly waiting, serving, bussing, cooking and pouring with a great attitude despite the long hours and many people. I think that the staff did admirably considering. On the other hand, after three years after a renovation, the state of the hotel was not so good. Many things did not work hotel wide and everywhere there was a the smell of molds and mildews. My allergies make it easy to detect this and, unfortunately the room in which I taught was bad but so was our hotel room.