Guest Reviews of Hampton by Hilton Dongguan Central Square
9.7/10
Excellent
2825 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.7
Amenities9.6
Service9.6
Cleanliness9.7
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All reviews(2825)
Positive reviews(2797)
Reviews with photos/video(165)
Delicious breakfast(305)
Awesome amenities(179)
Friendly front desk staff(143)
Perfect for business trips(88)
Convenient parking(79)
Easy to get around(75)
Many amenities(68)
Located in the city centre(24)
Negative reviews(20)
Mrs Moo
Comfortable Double Bed Room
Stayed in Jan 2025
Family
14 review
10.0/10
Outstanding
Posted on Feb 11, 2025
The room was tidy and cozy! The staff was very friendly and efficient. The only disappointment was the breakfast, as they didn’t have much choices. We will come back tho :)
Response from Property: Life is sunny, life is warm, light and joyful, flowers bloom one after another🌸Dear friends, thank you for taking the time out of your busy schedule to give us a full score evaluation, thank you for pointing out the shortcomings, we have noted your feedback on the breakfast variety, and will conduct in-depth research in the future, combine the guests' taste preferences, enrich the breakfast variety, and look forward to satisfying you next time. Huan Xiaopeng sincerely invites you to come again! ———The upward Huan Xiaopeng
Anonymous User
Deluxe Double Room
Stayed in Apr 2025
Business travellers
45 review
10.0/10
Outstanding
Posted on Jun 5, 2025
First time staying here, it was nice and clean and perfect for business trips
Response from Property: 心隨喜樂向陽,笑裏全是坦⛱感謝親親分享入住體驗,您對我們服務的讚揚讓歡小朋倍感欣喜。正是有越來越多和您一樣不斷支持我們的朋友,才有今天酒店的持續進步和成長,期待您的再次光臨!——坦盪的歡小朋
Andrew_Mak
Deluxe Room (2 beds)
Stayed in Mar 2025
Family
1 review
6.0/10
Posted on Apr 21, 2025
Service level not in detailed. For example, no soap/hand soap for hands cleansing.
Response from Property: Thank you very much for choosing Hampton by Hilton Dongguan Central Plaza, and put forward valuable suggestions, in response to environmental protection and reduce resource waste, the guest room does not actively place disposable soap, we adopt the service model of on-demand delivery of toiletries, the room is equipped with a service guide card, and the front desk will also take the initiative to remind when checking in. Unfortunately, due to the lack of eye-catching reminders, you were not able to get the items you needed in time, which did cause trouble for your stay, thank you for your supervision, and look forward to the opportunity to present you with a more intimate service experience.
Guest User
Comfortable Double Bed Room
Stayed in Jan 2025
Solo travellers
34 review
4.7/10
Posted on Feb 22, 2025
paid breakfast had no food, all eaten by hotel employees! very bad and embarrasing experience.
Response from Property: Dear friend, unfortunately this stay has not been a very pleasant experience for you. Guest rooms at the hotel have free breakfast and the staff have a dedicated staff restaurant, which is not in the same place as guests' dining area. We has always adhered to the "friendly, reliable, caring, and thoughtful" service concept, and strives to serve every guest who comes to the store. If you have any questions during your stay, you can call Huan Xiaopeng, who is online 24 hours a day. I look forward to seeing you again. It will be a different experience. Happy friends are waiting for you. I wish you a very happy life!
Sanjay Kumar Tyagi
Comfortable Double Bed Room
Stayed in Mar 2025
Business travellers
7 review
10.0/10
Outstanding
Posted on Apr 14, 2025
Great location , very extensive breakfast, suitable for vegetarian too .
Response from Property: 去不同的地方,看不同的人間煙火~~親愛的朋友,很高興能夠陪你度過一段愉悦的差旅時光,您的滿意就是我們不變的追求,未來我們也會越來越努力,繼續做的更好,讓每位到來的客人住的更加舒心,要常來哦,我們一直在,也將一直保持熱愛。------持續努力的歡小朋
Khullar
Comfortable Double Bed Room
Stayed in Nov 2024
Business travellers
4 review
8.0/10
Very Good
Posted on Jan 16, 2025
Overall my experience during my all stay was good. Service was quite good. I did not ask for any special facility but looks me the hotel provide good facilities to the customers. Yes I enjoyed my breakfast and food in one of their restaurant.
Response from Property: The city is generous with its night lights, just like a young man who is not afraid of the passing of time. I am very happy to meet you at the Hilton Garden Inn Dongguan Central Plaza and give you an evaluation. The hotel is located in a bustling business district. Comfort, tranquility, warmth and simplicity are the accommodation spaces that Huan Xiaopeng is committed to creating for you. We always maintain our enthusiasm and sincerity in serving our guests. I don’t know where Xiaopeng did not do well enough and did not receive your five-point praise. Xiaopeng is a little frustrated. I also hope that you can point it out. We will also work hard to correct it, continue to learn and make progress, and sincerely look forward to your visit again and the next full score satisfaction! ———Expecting Huan Xiaopeng
Manish shantilal
Comfortable Double Bed Room
Stayed in Sep 2024
Business travellers
1 review
8.0/10
Very Good
Posted on Oct 21, 2024
room was very noisy and view was on backside. breakfast choice was very limited for vegetarians.
Response from Property: Dear guests, it is a pity that we did not have a good experience during our stay, but we appreciate the question you have asked us. During your stay, you can feedback your problems to the front desk so that we can discuss and find a solution. Your opinion is very valuable, look forward to your next stay will have a different experience, I wish you a happy life.💗💕
STO999
Comfortable Double Bed Room
Stayed in Oct 2024
Solo travellers
1 review
9.5/10
Amazing
Posted on Nov 12, 2024
Very good location, nearby central, about 15 minutes walk to major shopping. All good.
Response from Property: Thank you to our friends from afar for giving us such a good review. We didn't receive a five point rating from you, and the baby was a little disappointed. However, your praise has already made us happy. We hope you will choose our hotel again when you stay next time and look forward to your next visit🌷🌷🌷
Guest User
Comfortable Double Bed Room
Stayed in Jun 2024
Business travellers
4 review
8.5/10
Very Good
Posted on Aug 4, 2024
The bed is wide and comfortable. The housekeeper was attentive to details in providing more bottled water by seeing me buying bottled water from supermarket.
Response from Property: Dear friend, thank you for choosing us. We are also honored that our service has been recognized by you. We hope to receive a 5-point rating from you next time and look forward to your next visit.
rene dole
Cozy Room (2 beds)
Stayed in Sep 2024
Business travellers
64 review
10.0/10
Outstanding
Posted on Oct 25, 2024
location is very good, near restaurants, near subway station.
Response from Property: haha,It is such a delight to have friends coming from afar ,thinks your affirmation,We hope you can choose our hotel to stay for your next time to Dongguan.
Haozhe
Comfortable Double Bed Room
Stayed in May 2024
Travel with friends
5 review
10.0/10
Outstanding
Posted on Jun 10, 2024
A pleasant stay with Hampton Inn by Hilton! The restaurant downstairs is very very good!
Response from Property: Dear friend, thank you for choosing to stay at Hampton by Hilton and expressing your recognition of us. Hampton by Hilton is the brand with the largest number of hotels among the top 20 hotel brands under Hilton Global. It is positioned as a mid-range business chain hotel brand, aiming to provide high-quality stay experiences with high cost-effectiveness for business elites and parent-child families. The Hampton by Hilton in Dongguan Central Plaza is adjacent to the Dongguan CBD commercial district, with convenient transportation, comfortable and hygienic rooms, and enthusiastic service, all of which are our shining points. Come again, look forward to traveling with you again-------- Simple and sincere joyful friends
Thomas
Cozy Room (2 beds)
Stayed in Mar 2024
Solo travellers
7 review
9.5/10
Amazing
Posted on Apr 21, 2024
Nice hotel in a good location. Quiet but surrounded by good eating choices. Very good Chinese breakfast with reasonable selection of Western food, too. Window can open and blackout curtains work very well. One power outlet is not switched off when the key is removed. Bed was firm.
All staff interactions (house keeping, food and beverage, and front desk were positive. Concierge Edward was especially helpful in English.
My only criticism (and this applies to hotels in most cities in China - Beijing and Shanghai excepted) is that "non-smoking" rooms are a complete farce and chances are the previous occupants (and current neighbours) smoke and you will smell it, no matter how much room deodorant is used.
Response from Property: Dear friend, we are glad that you have given us your hotel review and recognition. Unfortunately, this stay has left you with unpleasant memories. We feel guilty for not providing you with a pleasant experience~~~ Please forgive me! We are working hard to correct our shortcomings. Thank you very much for your feedback and encouragement. We will do our best to serve you and welcome your next visit! Wait for you to come again
Vinay
Superior Double Room
Stayed in Oct 2023
Business travellers
1 review
10.0/10
Outstanding
Posted on Nov 19, 2023
Stayed in the hotel for 4 nights for a business trip - the hotel is amazingly located in the city center, rooms are small but very clean. The hotel is overall very nice - the breakfast spread was also quite good - not like a premium 5 star but quite good in tase and choice. There are many restaurants within walking distance if someone wants to sample the local cuisine.
The staff are quite helpful though not all speak English but they are always ready to help - all in all a satisfying experience and at a reasonable cost.
Response from Property: Dear friend,Welcome to our hotel,and Thanks you for the feedback, we will continue to maintain the good work , the shortcomings will also be improved,We hope you can choose our hotel again if allowed,wish you a good day😀😀
Guest User
Comfortable Double Bed Room
Stayed in Aug 2024
Business travellers
5 review
7.5/10
Posted on Sep 13, 2024
Ok for trip planning purposes
Response from Property: Believe that everything will get better 🥣 Thank you very much for choosing to stay at the Hampton by Hilton Dongguan Central Square and sharing your review. We hope to have the opportunity to have more communication and exchange with you, and provide us with more valuable suggestions. We will meticulously handle every aspect and not disappoint your high expectations for the hotel! 🍭 I hope Hampton can become your home away from home, and I sincerely look forward to your next visit and full satisfaction—— Happy little friend who strives for progress
ABDOLHOSSEIN
Superior Double Room
Stayed in Jul 2023
Business travellers
14 review
10.0/10
Outstanding
Posted on Aug 28, 2023
just they throw my important paper out and it made me Mad.
and Hotel didn't give me a good reply.
hope they see this message.
other was ok.
Response from Property: Dear guest, thank you for choosing Hampton by Hilton. Regarding your feedback, after receiving the information, our colleagues immediately and repeatedly checked your room and the garbage bags collected from the room that day. We are sorry. No paper was found that matched your description. I'm sorry that this has brought you an unpleasant experience during your stay. If possible, I hope you will give us another chance. Come back when you are free. If you need any assistance during your stay, You can contact the front desk to inform us as soon as possible; thank you for your feedback. In the future, the hotel will supervise colleagues in relevant departments to strengthen management machine training. I apologize again and wish you a happy life.