The Lana - Dorchester Collection

We booked the lana for the 30F infinity pool. The pool experience was good, the sunset and night view were beautiful, but the experience of staying for 2 nights was very bad. We booked 2 rooms, and both had more or less problems that we had never encountered in so many hotels: 1. When I entered the door on the first day, there was a bottle of water that was drunk and only half left on the coffee table, which made me doubt the meticulousness of housekeeping 2. The toilet is the most traditional one, and there are very obvious multiple sections of urine stains or unknown stains on it that cannot be wiped off. Please be careful if you have pictures. Is this the toilet that a room that costs nearly 7k a night should have? 3. When I took a shower for the first time after checking in, I found that the shower gel was empty in both rooms... I couldn't press it out at all, and finally took a shower with shampoo... Shouldn't this be the most basic thing to check when cleaning? 4. I have been in the UAE for many days. I suddenly felt like having milk tea. I ordered a milk tea delivery. Because it was my first time using the food delivery app in Dubai, I specially wrote that it would be delivered to the front desk. I waited at the lobby door early. As a result, the delivery man told me that he was not allowed to approach the lobby and was guided to the basement. He said that a hotel waiter would deliver it to my room. I told him my room number. OK, this was understandable. But it didn’t come after waiting for a long time. I asked the front desk again, and then I was told that the hotel waiter would charge 150 dirhams (about 300 yuan) to deliver the takeaway from the basement to my room. I? ? ? ? The delivery fee for my 4 cups of milk tea was only 0.23 dirhams! So I asked to get it myself, and they reluctantly brought it from the basement to the front desk for me, and told me very seriously that it would not be charged this time, and they would definitely charge me next time... It is really hard to comment on this service, which is unheard of in hotels of this price range, or even in all price ranges. I am not worthy of living in this noble the lana 5. The ashtrays and tables on the balcony are full of ashes, and you can smell the smoke as soon as you open the balcony door 6. I turned on the air conditioner before going to bed at night and found that the air conditioner made a loud noise, the kind of sound that has been in disrepair for a long time This is the first time I have written such a long bad review of a hotel. I am not satisfied with the hygiene and service. It is a failed Dubai hotel experience. I regretted not asking to change rooms when I first found the problem. First, I was too lazy to pack up the luggage that had been spread out, and second, I was quite tired when I checked in late that night. But when I thought that there were more or less problems in both rooms, what was there to change? Changing hotels is the best solution.

Traveling with my husband for our anniversary, we booked a 92-square-meter suite for 6 nights (breakfast was not included). There are many delicious restaurants nearby!!! Please check your order carefully before booking!! Confirm with Ctrip in advance! The real feeling of staying in the hotel Let me talk about the disadvantages first The efficiency is very slow. After arriving at the hotel on the same day, I waited for 2 and a half hours for them to prepare the room. It was not the one I booked. They didn’t tell us when it was ready. They said they couldn’t find us. We just sat in the cafe on the first floor the whole time. I was tired😩, which led to a very bad experience at the beginning of the trip. After giving the room card, they didn’t tell me whether the minibar in the room was charged. The suites I booked before basically included a minibar or a lounge where you can go to have some snacks or something. I asked the waiter who came to clean the room on the third day. They said they could deliver water. The water at the bedside is free, but the minibar is charged. The main theme is that you don’t tell me unless you ask me. And some of the water brands are repeated. I don’t really understand why they check in like this. I only need to swipe my card and collect the deposit later. I feel that they are quite fast. I have to urge them later... It’s really super slow! The room I was given at first was of a different type. We went downstairs to contact the hotel and they said that this suite has different room types. That was it. The answer left me speechless because I only looked at the pictures when I booked. On the day of check-in on the anniversary, only a small cake was given. Many hotels will give champagne, desserts or fruits. This is the worst I have seen... There is no card with the name, etc. Next to it. In fact, I would not drink it even if it was given, but they did not do so😃 Let me talk about the room reservation issue (The room I booked originally included a dressing table, but there was no dressing table when I checked in. The bathtub was different, the room type, etc. were different, and the toilet was not big enough. I contacted Ctrip on the same day and they changed our room at night) (Ctrip marked a super king bed and a queen bed. I confirmed with the customer service whether there were 2 beds in the room and got a positive answer. But after checking in, it was actually one bed that could be added. I felt it was quite strange... I thought that they must have at least two bedrooms with two beds... but……… But there were actually only two of us, so it didn’t matter😑 There are many restrictions on taking photos in the hotel. You have to pay to go upstairs, and some of the waiters in this hotel Only have agoonight with foreigners and locals. They treated us differently even when we were in the same elevator! Do they think we don't understand? It feels like you are staying in a good hotel but you are not treated well... The iPad in the room is super inconvenient. It responds slowly and has a huge card. There is no automatic flush toilet. The toilet paper and napkins in this hotel are very thin. I suggest you buy your own shampoo and conditioner, especially their conditioner, which has no hair care function at all. Pros: The room is cleaned very seriously and very cleanly. They will organize your clothes and cosmetics. The dressing table is very well organized. There is nothing to say about this💯 The room ordering feels delicious and it is convenient to travel! I chose stone therapy at diorspa. I feel that the technique is pretty good, but my face is really hot and my body feels very comfortable. Just experience it once. 😌It is difficult to book a massage room for two people. You can book a massage room for one person one day in advance. It is not as difficult as it is said on the Internet.

The location and hardware facilities of the hotel are first-class, but the service is not up to par with the hardware facilities. It is not worth the price. The dry cleaning of clothes sent three days in advance was not delivered until I checked out after many reminders. The room cleaning was not timely. The overall level of service staff training was not in place. After checking out, it took many people to find the luggage. The construction site outside the balcony was very noisy.