Arjaan by Rotana Dubai Media City Reviews

Response from Property: Dear James AS,Thank you for taking the time to share your feedback regarding your recent stay with us.We're delighted to hear that you found our hotel to be in a great location. We truly value this aspect of our service.   We are committed to enhancing our facilities and are working diligently to minimize any inconvenience to our guests. We are confident that the improvements will elevate the guest experience.We hope to have the pleasure of welcoming you back in the future.Best Regards,Nikhil GuptaOperations Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback on Trip.com.It is truly a pleasure to read how fantastic your visit was at Arjaan Dubai Media City. Thank you for all your kind comments and I look forward to welcoming you again in the future.Sincerely, Timur Ilgaz Cluster General Manager

Response from Property: Dear Guest,Thank you for taking the time to rate our facilities and services from your recent stay with us in Arjaan Dubai Media City through Trip.com. With delight I read that you have been overall impressed this time with the quality of our hotel facilities and services. Your gracious comment will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. Your feedback about the room condition is well received and I am pleased to inform you that this is very much a part of our complete Refurbishment project which is expected to start in the very future. However, in the meantime, we do have 2 floors in the hotel (29th & 30th) which were refurbished together with the lobby., and should you choose to stay during your next visit.Once again thank you for your valuable feedback and we look forward to welcoming you back in not-too-distant future.Sincerely, Timur Ilgaz Cluster General Manager

Response from Property: Dear Mr. Al Mehairbi,Thank you for sharing your feedback on Trip.com.It is truly a pleasure to read how fantastic your visit was at Arjaan Dubai Media City. Thank you for all your kind comments and I look forward to welcoming you again in the future.Sincerely, Timur Ilgaz Area General Manager

Response from Property: Dear Mr. Fio,Thank you for sharing your feedback on Trip.com following your recent stay with us at Arjaan by Rotana Dubai Media City.I am delighted to hear that you found our staff to be helpful and very polite. My team is dedicated to providing exceptional service, and it's heartening to know that we met your expectations in this regard.However, I am genuinely sorry to learn about the issues you encountered during your stay. Please accept my sincere apologies for any inconvenience you experienced with the room and its amenities. Rest assured, we take these matters seriously, and we will investigate how such a lapse occurred in room preparation to prevent it from happening in the future.Your feedback about the room condition is well received and I am pleased to inform you that this is very much a part of our complete Refurbishment project which is expected to start in the near future. However, in the meantime, we do have 2 floors in the hotel (29th & 30th) which were refurbished together with the lobby and should you choose to stay during your next visit.I am disappointed to hear that some of our staff during breakfast did not meet the high service standards we aim for. I will address this internally to ensure that all our team members consistently provide the assistance and support our guests deserve.I do hope that those incidents will not mere your decision to use our facilities and services and that we will have another opportunity to welcome you back and regain your trust. Thank you once again and we sincerely look forward to you back in Arjaan. Sincerely,Timur IlgazCluster General Manager

Response from Property: Dear Valued Guest,Thank you very much for your review on Trip.com.I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations.Thank you for your kind feedback and we look forward to welcoming you back at Arjaan Dubai Media City.Sincerely, Timur Ilgaz Cluster General Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback on Trip.com following your recent stay with us at Arjaan by Rotana Dubai Media City.It is always rewarding to receive such praise regarding our products and services. Compliments like yours keep us all very motivated in creating an amazing experience for our guests.The whole team looks forward to welcoming you back soon.Sincerely, Timur Ilgaz Cluster General Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback on Trip.com following your recent stay with us at Arjaan by Rotana Dubai Media City.I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests.With thanks once again, we already look forward to the opportunity of welcoming you back to Arjaan in the very near future.Sincerely, Timur Ilgaz Cluster General Manager

Response from Property: Dear Tatiana,Thank you so much for taking the time to share your excellent rating and detailed feedback about your recent stay with us. We are thrilled to hear that you left with pleasant memories and found our hotel to your liking.We truly appreciate your positive comments regarding our interesting modern, oriental design, the cleanliness and pleasant aromas, our Russian-speaking staff, the varied and delicious breakfasts, and the friendliness of our team. It's also wonderful to know you enjoyed the good view and the quiet atmosphere.We noted your comment regarding the absence of shuttle buses to the malls, and we appreciate this valuable feedback. We understand the convenience that shuttle services can offer. While we currently do not provide this service, we are pleased that you found the nearby metro (approximately 1 km away), buses, and tram to be conveniently located for accessing different parts of the city. We also acknowledge that the beach is a distance away and requires transportation.Thank you again for your positive review and for choosing to stay with us. We are delighted that you enjoyed your overall experience and hope to have the pleasure of welcoming you back in the future.Best Regards,Nikhil GuptaOperations Manager

Response from Property: Dear Mr. CPgougou,Thank you for sharing your feedback on Trip.com following your recent stay with us at Arjaan by Rotana Dubai Media City.It is truly a pleasure to read how fantastic your visit was at Arjaan Dubai Media City. Thank you for all your kind comments and I look forward to welcoming you again in the future.Sincerely, Timur Ilgaz Cluster General Manager

Response from Property: Dear Mr. Jero, Thank you for sharing your feedback on Trip.com following your recent stay with us at Arjaan by Rotana Dubai Media City.I'm deeply sorry to hear that your stay did not meet your expectations and that you faced several inconveniences during your time with us.It’s clear that we could have done a better job in communicating the situation regarding the construction near the hotel. I sincerely apologize for the disturbance it caused and for the frustration you experienced with the room change. It’s disappointing to hear that the room you were moved to felt like a downgrade rather than the comfortable upgrade you deserved. Your comfort is our priority, and I regret that we did not deliver on this promise.I’m also sorry that the options for tours and the timing of breakfast did not align with your plans. Our intention is always to provide the best possible experience for our guests, and I apologize that you felt pressured into booking a more expensive tour. We will be reviewing our tour offerings and how we communicate them to ensure that all options are made clear and that our guests feel fully informed.Regarding breakfast, I understand how frustrating it must have been to miss out on a meal you had paid for. We should have communicated our breakfast hours more clearly and offered an alternative option for you, especially considering your early departure.I do hope that those incidents will not mere your decision to use our facilities and services and that we will have another opportunity to welcome you back and regain your trust. Sincerely,Timur IlgazCluster General Manager

Response from Property: Dear Елена Крикунова,Thank you very much for your candid review about our facilities and services from your recent stay with us in Arjaan by Rotana Dubai Media City through Trip.com. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate all of your comments.Sincerely, Timur IlgazCluster General Manager

Response from Property: Dear Leonardo,Thank you for your positive review on Trip.com.It gives me much pleasure to read your comments. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories for our guests.I am certain that the whole team looks forward to having the opportunity to welcome you back here at Arjaan Dubai Media City.Best regards,Timur IlgazCluster General Manager

Response from Property: Dear Valued Guest, Thank you for sharing your feedback on Ctrip following your recent stay with us at Arjaan by Rotana Dubai Media City.At Arjaan, we strive to offer the best experiences for our guests and I am happy to learn that our efforts had reflected on your recent visit. I will ensure that your positive feedback is passed on to the team. We look forward to hosting you again.Sincerely, Timur Ilgaz Cluster General Manager